Hi guys,
Really panicking right now. Helped my friend transfer her iPhone from a XS Max to the new iPhone 12 via USB 3 cable directly yesterday. After the transfer, we opened up her whatsapp and did the quick number verification and noticed all her past chats/media files are gone. She can only see the groups/messages she was previously in, but no history whatsoever. We went back to her old iPhone which should still contain all her information and when we opened up the whatsapp on the old phone and verified the number, it was exactly the same as the new phone, all data/chats gone. The documents and data section in the iPhone storage also no longer show the massive storage (only like 200mb now). I checked and unfortunately, her icloud backup is not on so nothing was backed up onto the cloud. I somehow still think the data is still in the old phone so I'm wondering if there's any way to retrieve it. I've used a backup store program on the mac to try to restore the whatsapp data but it's just showing the current empty chat rooms which she has. Any thoughts guys.
Really panicking right now. Helped my friend transfer her iPhone from a XS Max to the new iPhone 12 via USB 3 cable directly yesterday. After the transfer, we opened up her whatsapp and did the quick number verification and noticed all her past chats/media files are gone. She can only see the groups/messages she was previously in, but no history whatsoever. We went back to her old iPhone which should still contain all her information and when we opened up the whatsapp on the old phone and verified the number, it was exactly the same as the new phone, all data/chats gone. The documents and data section in the iPhone storage also no longer show the massive storage (only like 200mb now). I checked and unfortunately, her icloud backup is not on so nothing was backed up onto the cloud. I somehow still think the data is still in the old phone so I'm wondering if there's any way to retrieve it. I've used a backup store program on the mac to try to restore the whatsapp data but it's just showing the current empty chat rooms which she has. Any thoughts guys.