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When is enough, enough?

S

saga

macrumors regular
Original poster
May 19, 2006
159
0
This being my first notebook, I am looking for a little perspective. I purchased my black macbook a little over a year ago, first generation. A month after purchasing, my isight goes out, and needs to be sent in for repair. About a month ago my isight goes out again, and I start having some USB connectivity issues. It goes in for repair, and here's the list of what was replaced:

Top case due to inoperable keys
Hard drive, not sure why they replaced this
Main Logic Board for USB issues, &
isight

Again, just looking for some perspective. Is this acceptable for a portable a little over a year old? Is it something I should take up with customer relations.
 
State Lemon Laws

saga said:
This being my first notebook, I am looking for a little perspective. I purchased my black macbook a little over a year ago, first generation. A month after purchasing, my isight goes out, and needs to be sent in for repair. About a month ago my isight goes out again, and I start having some USB connectivity issues. It goes in for repair, and here's the list of what was replaced:

Top case due to inoperable keys
Hard drive, not sure why they replaced this
Main Logic Board for USB issues, &
isight

Again, just looking for some perspective. Is this acceptable for a portable a little over a year old? Is it something I should take up with customer relations.
Click to expand...

Various U.S. states have so called "Lemon Laws" that apply to electronics and computers. Depedning on the state and the law, if an item is repaired so many times withing a given period of time usually 3-4 or more repairs withing a year the item must be replaced by the retail store.
 
saga said:
This being my first notebook, I am looking for a little perspective. I purchased my black macbook a little over a year ago, first generation. A month after purchasing, my isight goes out, and needs to be sent in for repair. About a month ago my isight goes out again, and I start having some USB connectivity issues. It goes in for repair, and here's the list of what was replaced:

Top case due to inoperable keys
Hard drive, not sure why they replaced this
Main Logic Board for USB issues, &
isight

Again, just looking for some perspective. Is this acceptable for a portable a little over a year old? Is it something I should take up with customer relations.
Click to expand...

Honestly, I would be p1ssed. However, they are all not perfect. Like the posting above said, you can check into the lemon law. If it crapped out again within the next year, I would go nuts though!!!
 
I contacted customer relations for the hell of it. They confirmed all the replaced parts, and that it is going through the final diagnostics to ensure that it works properly. I asked her to note that I am looking forward to the macbook being returned, and that I do hope that the problem will be resolved. But, I also let her know that seeing that the repair was so extensive, that I would be very disappointed if any of these replacement parts were to not work properly. She understood my concerns and noted them. I also asked that if in any case any of these parts were to fail, that I felt the only complete resolution would be a replacement. She noted it and we will see how the unit is when I get it back.
 
emac82 said:
Do you have AppleCare?
Click to expand...

Yeah, I have applecare. I know everything is covered. I'm just concerned about how young the computer is, and extent of the repairs to date. No one wants to have to send their notebook in every year for extensive repairs. But again, I though it helpful to get the perspective of others here.
 
If you experience anymore problems, they will likely go ahead and replace the machine, but like you said, see how this one turns out. They're pretty good on lemons though, so I think it'll work out for you either way.

jW
 
I would trash the thing right when the new macbooks come out. Then cash in that applecare for that known lemon. A few well centered drops (as to not dent the corners) and some fairly violent shaking should do it. Maybe 5 seconds in the microwave?
 
I have had my Macbook since June 2006, which was refurbished at the time. I haven't had any issues with it so far, and I'm typing on it now. I didn't have the mooing issues of the fan or any of that, I still haven't installed the fix for the fan in fear that it might mess up my Macbook more than fix it...

I would definatly get a replacement! It's not like a car here, where the newer one might have more problems, it will have a lot less as I can promise!
 
Like I said, We'll just have to wait and see. It is already on it's way back. It will be in Danbury, CT this morning. They did replace all these parts in a time frame on about one and a half hours yesterday. I will go to the apple store and have a genius make sure it is working properly.
 
I think it's enough

Just got the macbook back from repair. Started getting the "new" unit up to par, and everything going ok. My Microsoft office for mac was of course gone, and all else seems fine. Until I connect my ipod, and begin to transfer my backed up file back onto the notebook. I then start getting prompts that my ipod is connected but not detected? I don't understand. I am also getting messages that my ipod is connected and then disconnected without ejecting. It sounds like an ipod connection problem, though it is all too coincidental with my prior usb issues. Now it is a replaced logic board. Help please. I will be contacting applecare tomorrow.
 
Interesting. I returned to the Genius bar with my macbook and the diagnosis is that not only is my ipod classic's dock flakey, but the dock on my iphone as well. They have replaced my iphone, and I will return after backing up my tunes to receive my replacement ipod. The Genius said that after this, if I still recieve the pop up's that I am attaching my device via a usb 1.1, they may have to send it back for a new logic board. Just a question for all those out there. If you wiggle the connection to your iphone or ipod at the dock, does your devices eject or not? I hope I explained that correctly.
 
As my last post said, my computer was returned. When I checked the work authorization and the parts replaced that was listed, it stated that they put in a "DA Seagate 2.5 Merc-2 5400rpm" as the hard disk. When I look under system profiler under serial-ata, it lists a "Toshiba MK8032GSX". Shouldn't it list the Seagate hard disk?
 
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