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josieburns7

macrumors newbie
Original poster
May 26, 2017
4
0
I am using comcast.net. I also use Safari and Firefox. As you can tell, I am not computer savvy at all.
 

AZhappyjack

Suspended
Jul 3, 2011
10,183
23,657
Happy Jack, AZ
I am using comcast.net. I also use Safari and Firefox. As you can tell, I am not computer savvy at all.

If you are using a web browser to read your email on your provider's site, deleted mail will not appear in the trash can on your Mac. It should, however, get moved to the TRASH folder within your email account at Comcast... if it's not, I 'd suggest contacting Comcast. I understand that they're "Comcastic".
 

josieburns7

macrumors newbie
Original poster
May 26, 2017
4
0
If you are using a web browser to read your email on your provider's site, deleted mail will not appear in the trash can on your Mac. It should, however, get moved to the TRASH folder within your email account at Comcast... if it's not, I 'd suggest contacting Comcast. I understand that they're "Comcastic".
[doublepost=1496020896][/doublepost]I will do that. However, on top of the screen, I also get something that comes up that says "An error occurred while moving messages to mailbox “(null)”. Is that connected to the same problem?
 

AZhappyjack

Suspended
Jul 3, 2011
10,183
23,657
Happy Jack, AZ
[doublepost=1496020896][/doublepost]I will do that. However, on top of the screen, I also get something that comes up that says "An error occurred while moving messages to mailbox “(null)”. Is that connected to the same problem?

Most likely... sounds like something is massively hosed with your email system... and, unfortunately, you are now at the mercy of Comcast... IMO, that's not a good place to be.
 

josieburns7

macrumors newbie
Original poster
May 26, 2017
4
0
Most likely... sounds like something is massively hosed with your email system... and, unfortunately, you are now at the mercy of Comcast... IMO, that's not a good place to be.
[doublepost=1496025443][/doublepost]First I will try calling comcast. I have seen this question on Google so others are having the same type of problem. thanks for your help.
J.B.
 
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