Hi All,
So my recent dealings with Apple regarding my MBP 2017 13" keyboard and LCD issue have been relatively painless thus far but it has got me somewhat confused.
Who makes the decision on whether your repair falls under warranty or if its deemed accidental damage? Particularly when dealing with authorised service providers.
In my case all involved have been the;
in-store genius
in-store technician
Apple Telephonic Support (couldn't do much without seeing the device understandably)
The device is on its way to the Apple service centre technicians.
All so far have been happy to assure me that my damage will be covered by warranty but it needs to pass inspection and diagnostics. What exactly does this step determine? Does the in-store technician make notes for the service centre for repair or do they simply send it off and it's solely determined by off-site technicians? How much weight then, does a genius's or in-store technician's word actually hold?
It would be great to hear from those who have been a part of the Apple chain and technicians. Thanks all.
So my recent dealings with Apple regarding my MBP 2017 13" keyboard and LCD issue have been relatively painless thus far but it has got me somewhat confused.
Who makes the decision on whether your repair falls under warranty or if its deemed accidental damage? Particularly when dealing with authorised service providers.
In my case all involved have been the;
in-store genius
in-store technician
Apple Telephonic Support (couldn't do much without seeing the device understandably)
The device is on its way to the Apple service centre technicians.
All so far have been happy to assure me that my damage will be covered by warranty but it needs to pass inspection and diagnostics. What exactly does this step determine? Does the in-store technician make notes for the service centre for repair or do they simply send it off and it's solely determined by off-site technicians? How much weight then, does a genius's or in-store technician's word actually hold?
It would be great to hear from those who have been a part of the Apple chain and technicians. Thanks all.