Hi -
I have several clients on Rackspace Hosted Exchange. Recently, after updating to iOS 11, Autodiscover is no longer working for these people. They must manually enter all their server information - which sort of defeats the purpose of why I have them stationed there.
I spoke to a support tech at Appriver: they are experiencing the same behavior.
Rackspace is pointing the finger at Apple; they seem to think that the Apple Discussion Boards are some kind of official word from Apple, which they are not. It's merely people like me speculating and trying to figure this out.
There are three current threads on the net, all about a month old which describe the issue:
https://discussions.apple.com/thread/8109311?start=0&tstart=0
https://social.technet.microsoft.co...-no-longer-working-in-ios-11?forum=Exch2016CM
https://github.com/lionheart/openradar-mirror/issues/18416
But none of them point to the real culprit.
I have several clients hosted with Microsoft directly (O365) and there is no issue there. Autodiscover works fine.
I spoke to a friend who told me one of their huge enterprise clients runs on Exchange, and that there are at least 15K iOS 11 devices connecting to their Exchange server without these Autodiscover issues.
I also tested Outlook client on iOS 11 this morning and I get the same behavior. No one seems to be getting this behavior, however on any OS X clients OR iOS 10 devices.
I also spoke to another colleague of mine who said the message that pops up in iOS 11 is very specific regarding Microsoft vs. "other". And that this is NOT specific to iOS 11, as Outlook for Android is acting in a similar fashion.
Appriver and Rackspace both have similar setups: They have forever been offering Hosted Exchange for their customers, but are now also offering Microsoft 365 servers, except their own "brand" and the support goes through Appriver/Rackspace. I'm wondering if there's an issue where Autodiscover is having an issue discerning what's what in their environment.
In any case, it's impossible to tell who is responsible for the issue. My solution may just be to yank clients off Rackspace and place them with Microsoft directly.
But I sure would like to get to the bottom of this. Right now no one seems to want to claim any responsibility.
Thanks
Erik
I have several clients on Rackspace Hosted Exchange. Recently, after updating to iOS 11, Autodiscover is no longer working for these people. They must manually enter all their server information - which sort of defeats the purpose of why I have them stationed there.
I spoke to a support tech at Appriver: they are experiencing the same behavior.
Rackspace is pointing the finger at Apple; they seem to think that the Apple Discussion Boards are some kind of official word from Apple, which they are not. It's merely people like me speculating and trying to figure this out.
There are three current threads on the net, all about a month old which describe the issue:
https://discussions.apple.com/thread/8109311?start=0&tstart=0
https://social.technet.microsoft.co...-no-longer-working-in-ios-11?forum=Exch2016CM
https://github.com/lionheart/openradar-mirror/issues/18416
But none of them point to the real culprit.
I have several clients hosted with Microsoft directly (O365) and there is no issue there. Autodiscover works fine.
I spoke to a friend who told me one of their huge enterprise clients runs on Exchange, and that there are at least 15K iOS 11 devices connecting to their Exchange server without these Autodiscover issues.
I also tested Outlook client on iOS 11 this morning and I get the same behavior. No one seems to be getting this behavior, however on any OS X clients OR iOS 10 devices.
I also spoke to another colleague of mine who said the message that pops up in iOS 11 is very specific regarding Microsoft vs. "other". And that this is NOT specific to iOS 11, as Outlook for Android is acting in a similar fashion.
Appriver and Rackspace both have similar setups: They have forever been offering Hosted Exchange for their customers, but are now also offering Microsoft 365 servers, except their own "brand" and the support goes through Appriver/Rackspace. I'm wondering if there's an issue where Autodiscover is having an issue discerning what's what in their environment.
In any case, it's impossible to tell who is responsible for the issue. My solution may just be to yank clients off Rackspace and place them with Microsoft directly.
But I sure would like to get to the bottom of this. Right now no one seems to want to claim any responsibility.
Thanks
Erik
