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Why can't you return CTO iMac?

K

Kittychan

macrumors regular
Original poster
Feb 13, 2008
154
0
Wellington, New Zealand
Please answer me because I just do not understand this policy...

If I got an iMac with defects (My iMac has speakers defect out of box) the sound is switching from stereo to mono) but it is CTO iMac all I can do is getting a part to replace, but I cannot ask for a whole new iMac or refund...

Has anyone returned their CTO iMac with full refund?

Cheers
 
Too costly from a business perspective, and they'd pass the cost to the customers. Do you really want to pay more than what you're already paying?

I've heard of people getting a whole new iMac if their CTO iMac came DOA though.
 
Possibly

Defective CTO are a different story. You can always get them replaced, but only if you get a few lemons might they refund.

The policy makes sense, if Apple made a CTO iMac for someone and they returned it just because they changed their mind, Apple would have to sell it as a refurb at a much lower cost. They lose a lot more money (because of the extra time it takes to configure, etc.) on CTO refurbs than they would on standard refurbs.
 
Do you mean BTO? Build to Order?

Anyway, Apple's policy is pretty standard in this regard. They seem to do a pretty good job replacing faulty parts.
 
In my experience, it's pretty amazing what Apple will do when you ask nicely.

I just purchased my new MacBook Pro and it was finally delivered (after a delay) the day before the new revision was announced. Their policy clearly stated that there are no returns on BTO but when I called to ask them about covering the price protection they said they could get an "management override" and I could ship my entire machine back and get the new revision if I wanted to.

As far as replacing an entire machine because of a small/simple defective part, I can understand them just wanting to repair your current machine. But again, it's amazing how much they'll do when we ask nicely instead of going "postal consumer" on them.

My 2¢.
 
Kittychan said:
Please answer me because I just do not understand this policy...

If I got an iMac with defects (My iMac has speakers defect out of box) the sound is switching from stereo to mono) but it is CTO iMac all I can do is getting a part to replace, but I cannot ask for a whole new iMac or refund...

Has anyone returned their CTO iMac with full refund?

Cheers
Click to expand...

Please, please, please ... call Apple Support.
 
Kittychan said:
If I got an iMac with defects (My iMac has speakers defect out of box)
the sound is switching from stereo to mono)
Click to expand...

If it's defective out of the box (Dead On Arrival) you have a right to
demand a new replacement unit -- with shipping and return shipping
at Apple's expense. Read the "DOA" provisions of the sales policy.

http://www.apple.com/legal/sales_policies/

DO NOT let them attempt a repair. Once they (try to) fix it, you're SOL.

LK
 
Technically speaking, there are BTO, CTO, and Prebuilt.

Prebuilt - The system is already built and boxed. You put in an order, and they put the box on the truck. No changes are allowed. This would be what you get when you buy a stock system from Amazon.

CTO - A basic system is already built and waiting. You put in an order, and they add or replace components until the system matches your configuration, then they box it up and put it on the truck. Most custom Apple online orders are fulfilled this way.

BTO - They have only parts, no complete system.. You put in an order, and they put the parts together to suit your configuration. Some Dell desktops are built this way (they used to all be built this way.)
 
portent said:
Technically speaking, there are BTO, CTO, and Prebuilt.

Prebuilt - The system is already built and boxed. You put in an order, and they put the box on the truck. No changes are allowed. This would be what you get when you buy a stock system from Amazon.

CTO - A basic system is already built and waiting. You put in an order, and they add or replace components until the system matches your configuration, then they box it up and put it on the truck. Most custom Apple online orders are fulfilled this way.

BTO - They have only parts, no complete system.. You put in an order, and they put the parts together to suit your configuration. Some Dell desktops are built this way (they used to all be built this way.)
Click to expand...

"YES!!" - Dane Cook

Can I stop being harassed now?
 
bluedoggiant said:
Can I stop being harassed now?
Click to expand...

I made a comment your direction a week or so ago about making some wise ass answers to people. Thats why you get harrassed. Maybe its your age, you said you were 14.

BTW, you didnt answer my question at all. I asked to explain how CTO and BTO were different, because earlier you said definitively they were. But your answer to me is "someone told me that."

Its not a big deal, but please dont act like such a know-it-all.
 
VoodooDaddy said:
I made a comment your direction a week or so ago about making some wise ass answers to people. Thats why you get harrassed. Maybe its your age, you said you were 14.

BTW, you didnt answer my question at all. I asked to explain how CTO and BTO were different, because earlier you said definitively they were. But your answer to me is "someone told me that."

Its not a big deal, but please dont act like such a know-it-all.
Click to expand...

how am acting like such a know it all when i admit that i didn't know? and is there something wrong with 14 year olds on these forums? and me, wise ass?

Wow.
 
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