Why I love my MacPro

[snarfquest]

So today I finally got around to installing my USB3 card in my Macpro 5,1. I installed the splitter off the 2nd bay SATA connecter and all that. When I powered it on my MACVIDCARDS hacked ATI 7970 card decided to run its' fan at max. At first I didn't realize it was the video card running it's fan at max and I ended up without anymore ideas as to what was causing my fans to run at max. So I figured what the hell, why not and I called Apple. My system is still under Apple care so why not! I got a tech who was more then willing to help out. Once we (rather I) figured out it was just the video card running its' fan at max he continued to try and help! Seriously Apple! You're helping me trouble shoot a hacked video card! It didn't bother him and he continued to come up with ideas. He escalated to a senior tech for help. Meanwhile, while I was on hold I moved my 7970 to my old Macpro 3,1 to try and figure out if it was the video card or the Macpro. Well, the fans in the ATI card behaved normally in the Macpro 3,1. So I put it back in the Macpro 5,1 and well suddenly it was back to normal. Yet the tech from Apple is still trying to figure out a root cause. I'm like wow, that's support! So ya he totally didn't figure it out but he wanted to and is willing to stick to the problem and figure it out. Mind you by this time we've been on the phone for 2 hours.

In the end, Apple didn't figure out squat. I was coming up with all the ideas of moving the card from 1 Macpro to another. The Apple tech had no clue and was putting me on hold all the time to talk with senior support. However, I must applaud there willingness to try. He even offered to replace my video card! Now that was a tempting thought, replace my MACVIDCARDS ATI HD Radeon 7970 with an official one! But alas I resolved the issue by moving the card and resetting the EFI bios. I'm still left thinking OH MY he almost replaced me hacked card with a real one!

I recently tried to resolve another problem with my wife's Windows 7 pc and Microshit wouldn't even try and help. Yet Apple in my case here wants to go seriously beyond! This is what keeps me as an Apple customer and this is what finally got my wife to dump her Windows laptop and get a Macbook Pro.

 

[OS6-OSX]

My MacPro, How do I love thee? Let me count the ways....

 

[crjackson2134]

Great story, but I'm curious about a couple of things. Did Apple know you were using a modified card, and did they offer to replace it with another 3rd party card that they don't even offer?

I'm guessing they didn't know the card was hacked, and that they would have only replaced it with one of their regular offerings.

If they offered to buy you a card they don't even offer.... Well that would be really impressive.

 

[chrono1081]

I too had amazing service with Apple. I remember when I bought a cinema display that was a refurb and it was defective. It was past the 30 day return period so I would have had to send it into repair.

I called Apple where they overnighted me a new one ( ! ), accepted the old one back, CREDITED me $200 for the inconvenience and when my new one arrived it was brand new in the box not a refurb, AND they added my monitor to my purchase of a Macbook Pro the month before so both were covered under my Applecare warranty.

Amazing company. I didn't even ask for any of the above, they just did it.

Also on a side note usually if you reset your PRAM when changing video cards you'll avoid crazy weird things like fans running and such.