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Why is my shipping so fast?

H

hohohong

macrumors 6502a
Original poster
Jun 1, 2007
543
8
Ok,... I just send in my faulty SR MBP for exchange in today (July 30th).

Right after i did that, I called Apple to inform that I have sent it in. They said they will build my MBP (custom with glossy and 200GB) right away and:

Ships by: Aug 1 - Aug 6
Delivers by: Aug 3 - Aug 9

Why is mine so fast? I heard people waited forever for theirs. Does that mean I will get refurbished? If it comes from China, does it mean it's build from scratch and brand new? Else if it comes from USA, could it be refurbished?

Will I be getting the big old power adapter? I know I should be delighted, I'm kinda worried if they are gonna send in refurbished or stocked MBP in USA.

Worrying,....
 
a lot of people had to wait due to a short supply of 7200 rpm 160 gb drives. i think the 200 gb drives are more readily available, resulting in faster shipping times.
 
Apple might have a certain number of mbps set aside for replacements/faulty parts. They don't want to have too many complaint letters on their hands;)
 
CalBoy said:
Apple might have a certain number of mbps set aside for replacements/faulty parts. They don't want to have too many complaint letters on their hands;)
Click to expand...

Are those new or refurbished? Is it possible to have customized MBP aside for replacement? How do they know which to build? Or do they just make a possible combination of configuration?

Sorry for being paranoid....
 
hohohong said:
Are those new or refurbished? Is it possible to have customized MBP aside for replacement? How do they know which to build? Or do they just make a possible combination of configuration?

Sorry for being paranoid....
Click to expand...

They are probably refurbished. Apple says that they will replace your notebook with an equal, not a brand new one. They will probably take your bad notebook, fix it up, and then give it to someone else who has issues with theirs, or sell it on the refurb store. It's not personal, it's just business.
 
CalBoy said:
They are probably refurbished. Apple says that they will replace your notebook with an equal, not a brand new one. They will probably take your bad notebook, fix it up, and then give it to someone else who has issues with theirs, or sell it on the refurb store. It's not personal, it's just business.
Click to expand...

I should hope they don't replace faulty MBP's with refurbished ones. You pay for a brand new machine, if they want to replace faulty hardware with refurbished hardware then they should give out refunds equal to the price of MBP's at the refurbished store.
 
Jamiephofe said:
I should hope they don't replace faulty MBP's with refurbished ones. You pay for a brand new machine, if they want to replace faulty hardware with refurbished hardware then they should give out refunds equal to the price of MBP's at the refurbished store.
Click to expand...

Well, from a business perspective, that gets expensive. If a notebook has been tested thoroughly, then what great harm is there in providing a refurbished notebook as a replacement for a bad notebook? Remember that not all reburbished notebooks have the same problems. Some are minor while others are severe, and those cannot be easily refurbished.
 
CalBoy said:
Well, from a business perspective, that gets expensive. If a notebook has been tested thoroughly, then what great harm is there in providing a refurbished notebook as a replacement for a bad notebook? Remember that not all reburbished notebooks have the same problems. Some are minor while others are severe, and those cannot be easily refurbished.
Click to expand...

Well the most obvious problem I see is that by replacing your faulty MBP with a refurbished MBP then Apple have in effect just sold you a refurbished MBP at full price. You may as well just buy the MBP from the refurbished store and get a discount. It will be expensive for Apple to replace your new and faulty MBP with another new perfect MBP, but surely that's why they need to make sure they have good QC. It's their problem if it's faulty, not the customers.
 
Jamiephofe said:
Well the most obvious problem I see is that by replacing your faulty MBP with a refurbished MBP then Apple have in effect just sold you a refurbished MBP at full price. You may as well just buy the MBP from the refurbished store and get a discount. It will be expensive for Apple to replace your new and faulty MBP with another new perfect MBP, but surely that's why they need to make sure they have good QC. It's their problem if it's faulty, not the customers.
Click to expand...

Yes, you're right, it is Apple's fault, not the customer's. However, Apple does clearly tell you in their "limited warranty" information packet, that if a notebook goes bad, a replacement will be provided. There is no mention of a "new" or "unused" replacement. Apple is not the only company that does this. Most PC vendors will provide you with a refurbished notebook (if it's available, sometimes they'll give you the model closest to yours).

You are not in effect paying full price for a refurbished notebook. Only a small percentage of notebooks go bad. These forums have a way of distorting reality, so don't buy into it. The odds that your notebook will have trouble are low. Comparitevly, a refurbished notebook has already been proven to have had problems in the past. Big difference.
 
For what it is worth some people prefer refurbs. The idea is that a refurb machine has been checked over more thoroughly and though it may have once had a problem it has been fixed. The claim is that a refurb is actually less likely to have problems in the future.
 
hayduke said:
For what it is worth some people prefer refurbs. The idea is that a refurb machine has been checked over more thoroughly and though it may have once had a problem it has been fixed. The claim is that a refurb is actually less likely to have problems in the future.
Click to expand...

That might be statistically true, but human psychology always takes over. Someone like me thinks, "well, if it's had problems before, it will probably have problems later on." Also, I don't like the idea of having a notebook that was once owned by someone else. I like my stuff to be new.
 
We'll see,.... I should be able to tell if it's new or refurbish by looking at the week of manufacture. Wish me luck!
 
you should get the brand new one. i've exchanged mine too, and it shipped faster than the first one, because apple put your order with priority number 1. that's why you will get your exchanged faster.
 
hohohong said:
Ok,... I just send in my faulty SR MBP for exchange in today (July 30th).

Right after i did that, I called Apple to inform that I have sent it in. They said they will build my MBP (custom with glossy and 200GB) right away and:

Ships by: Aug 1 - Aug 6
Delivers by: Aug 3 - Aug 9

Why is mine so fast? I heard people waited forever for theirs. Does that mean I will get refurbished? If it comes from China, does it mean it's build from scratch and brand new? Else if it comes from USA, could it be refurbished?

Will I be getting the big old power adapter? I know I should be delighted, I'm kinda worried if they are gonna send in refurbished or stocked MBP in USA.

Worrying,....
Click to expand...

No need to worry. It makes perfect sense that people who have already waited once for their MacBook and then had to have it replaced would go straight to the front of the queue. That is a very important thing for customer satisfaction: Every company screws up sometimes, and everyone knows that. But if a company screws up and then fixes the problem really well, customers will remember that. They are more likely to recommend a company where something went wrong and it was fixed promptly than a company where nothing went wrong at all.
 
hayduke said:
For what it is worth some people prefer refurbs. The idea is that a refurb machine has been checked over more thoroughly and though it may have once had a problem it has been fixed. The claim is that a refurb is actually less likely to have problems in the future.
Click to expand...

There is also the "refurb lottery": When you buy a refurbished computer, there is a reasonable chance that you get some upgrade. If Apple has say five refurbished computers with 1GB RAM and one with 2GB, they don't advertise the 2GB separately, and they don't remove the extra memory. Too much work. One of the six people buying these computers will get an extra GB for free.
 
I ordered mine (MBP 2.2) 5 days ago, and it arrived today! I wasn't home because I had no idea it would arrive so fast, afterall it said "shipping: august 5-10" or something like that. This is the 2nd one I ordered, the first I sent back because of a screen problem. Tomorrow I'll find out if this one has to go back too - I really hope not.
 
I sure hope it's a new one. Is it safe to assume that if it's coming from China, it should be a brand new one? Coz i sent my faulty MBP back to Markham, ON, Canada, not China.
 
I know why it was fast,....

The replacement request was made on 24th July. So they actually made my configuration and had it ready. By 30th (the date i send my MBP in), it's ready for shipment on the 1st-3rd.

The reason i know is coz I request a change from glossy to matte today. That changed my shipping date from 1-3th Aug to 9-14th Aug. They have ti make it all over again,....
 
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