will apple let you return a custom MBA?

[xkmkmlmx]

I recently bought a MBA online from the apple store. I added 2gb of ram as an upgrade. I have had it for about a week now and while I do like the physical aspects (extremely light and thin, fast booting etc), it is just unfortunately a bit too underpowered for me.

When I read the returns policy before I bought it, it seemed like they would still take it back. But when I went online right now to initiate a return it says I am ineligible to do so and need to call.

I realize they might want me to talk to a live person to return a high priced item, but I am just wondering what to expect. Especially if they're going to say no.

 

[Hellhammer]

Items that cannot be returned include:

Opened memory
Opened software*
Electronic Software Downloads
Personalized iPods
Software Up-to-Date Program Products (software upgrades)
Apple Gift Cards
Apple Gift Packaging (origami style gift box with ribbon and greeting card)
Apple Developer Connection Products (Membership and Technical Support)

http://store.apple.com/us/help/returns_refund?mco=MTM3NDgyOTE

That is the policy in US store but from what I've seen, it's the same in all stores.

 

[xkmkmlmx]

Hey, thanks for the reply. I have read the policy. I guess I should have asked "has anyone had an experience where they've returned a custom order".

Like I said, it seems likely that they WILL take it back, but I was just wondering if anyone knows for sure.

 

[ZombieZakk]

I recently bought a MBA online from the apple store. I added 2gb of ram as an upgrade. I have had it for about a week now and while I do like the physical aspects (extremely light and thin, fast booting etc), it is just unfortunately a bit too underpowered for me.

When I read the returns policy before I bought it, it seemed like they would still take it back. But when I went online right now to initiate a return it says I am ineligible to do so and need to call.

I realize they might want me to talk to a live person to return a high priced item, but I am just wondering what to expect. Especially if they're going to say no.

i had to do the same thing it said ineligible just call up say you want to initiate a return and they will send you an email to print the return label and ship it off.

 

[jhatz]

See how most stores stock the 4GB models new, there shouldn't be an issue returning it.

 

[xkmkmlmx]

i had to do the same thing it said ineligible just call up say you want to initiate a return and they will send you an email to print the return label and ship it off.

Thanks. I will call them up tomorrow.

 

[fyrefly]

I've returned a 4GB of RAM Model to Apple before, no questions asked.

Make sure it's within 14 days of purchase tho.