I just purchased the new iPhone SE 2020 with a new Magenta plan through T-Mobile. The ads online all say $200 off, the store clerks said the same and when I called the customer service they said the same as well. $200 off applied to your monthly bill as a credit. -$8.33/month for 24 months.
But when I walked through all the agreements online, submitted and payed, I didn't see any info in the agreement that showed anything about the promotion. I received a subsequent email to document sign and it showed an invoice for my purchase and plan and still no discount applied to it. So I called customer service and the lady on the phone said it would be applied to my bill but no discount info will show on my invoice or purchase. She said she was informing other customers to take screen shots with the promo page and time stamp it, so I did.
Can anyone tell me if T-Mobile is going to snub me in any way by not applying this promo discount, or will they honor it and stay pretty good to their word, even though I have no documentation expressing any promotional discount?
But when I walked through all the agreements online, submitted and payed, I didn't see any info in the agreement that showed anything about the promotion. I received a subsequent email to document sign and it showed an invoice for my purchase and plan and still no discount applied to it. So I called customer service and the lady on the phone said it would be applied to my bill but no discount info will show on my invoice or purchase. She said she was informing other customers to take screen shots with the promo page and time stamp it, so I did.
Can anyone tell me if T-Mobile is going to snub me in any way by not applying this promo discount, or will they honor it and stay pretty good to their word, even though I have no documentation expressing any promotional discount?
