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tommiy

macrumors 6502
Original poster
Dec 11, 2015
412
127
I posted on Microsoft support but thought I would try here. I recently updated my word 15.25 version to 15.26 and since then if i press the insert tab word crashes. I can restore 15.25 and it works fine again and if I upgrade it again to 15.26 then the insert button crashes word again. I was wondering if any one else has the issue?

The top of the log is below but there is 46 pages of it. Appreciate any responses that would indicate that 15.26 is fine and its just me.

Microsoft Error Reporting log version: 2.0


Error Signature:
Exception: EXC_BAD_ACCESS
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000004)
Date/Time: 2016-09-23 04:55:29 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 15.26.0.160910
Crashed Module Name: MicrosoftOffice
Crashed Module Version: 15.26.0.160910
Crashed Module Offset: 0x0000000000205f9c
Blame Module Name: MicrosoftOffice
Blame Module Version: 15.26.0.160910
Blame Module TimeStamp: 0x57d3f343
Blame Module Offset: 0x0000000000205f9c
StackHash: 3dc5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
 

tommiy

macrumors 6502
Original poster
Dec 11, 2015
412
127
Just noticed this only happens from the ribbon insert tab. If I use the menu insert option it works fine.
 

tommiy

macrumors 6502
Original poster
Dec 11, 2015
412
127
corrupted user directory some how. a new user works fine. all this user issues after upgrading to el cap.
 

tommiy

macrumors 6502
Original poster
Dec 11, 2015
412
127
after 2 days of working fine after recreating a new user etc i now find that today word is doing the same thing and crashing when ever i use the insert on the ribbon. This is painful and there is obviously some thing that is going on within word and the mac because i've added nothing to the system in the mean time. Back to the drawing board.
 
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