Yay for iMac Warranty

[SimonTheSoundMa]

Nice to know Apple do care. 30 days of my 1 year warranty left, and Apple have decided to extend it to 3 years for parts and labour, at no cost.

First I have heard Apple dong this, anyone else get anything similar?

I was this week about to fork out the money for Apple Care. I'm not too interested in the phone tech support. So, zilch to pay.

AppleCare Base Warranty Certificate.

This certificate confirms that you agreed to AppleCare Base Warranty Plan terms and conditions and the Apple product(s) entitled for coverage.

Please keep this certificate and the original proof of purchase for your Apple products as they may be required if there is any question as to the product's eligibility for service.

Below you will find a list of products entitled for AppleCare Base Warranty coverage. Please take a moment to review it. If corrections are necessary or if you have questions please call us on 0870 876 0753 (National Call Rate applies).

Coverage is now in effect. The AppleCare Base Warranty is a uniquely integrated service and support solution that extends your built-in service and support coverage from date of purchase as follows:
- 1 year phone support / Apple Applications Support (*)
- 3 years Hardware Warranty Parts & Labour (*)

If you experience difficulties with the covered Apple product(s), please call Apple for assistance on 0870 876 0753 (National Call Rate applies).

(*) For complete details on the AppleCare Base Warranty (Data sheet – Terms & Conditions) visit https://store.apple.com/Catalog/uk_inst/Images/salespolicies_individual.html

AppleCare Team

Apple product(s) covered under AppleCare Base Warranty Program:
Product Configuration: IMACG5 20/2.1 G5/512/250/SD/BT/AP-GBR
Serial Number: *********
Contract End Date: 19/11/2008
Contract Number: **********

 

[KevKaos]

Let me see if I understand this. Are you saying that you did not buuy the extended warranty, but now that you are within 30 days of the end of your basic one year warranty, Apple has (without any prompting from you) extended the hardware portion of your warranty to 3 years? If so, I wonder if this is standard practice for Apple? I think I could live without phone support.

 

[Flyinace2000]

yeah, what prompted this act of kindness?

 

[SimonTheSoundMa]

Support web site now states it end on 19/11/2008.

E-mail is form a kosher address too. I have mailed Apple customer care to find out why.

 

[skunk]

This is a standard offering from the AppleStore for Education over here. It's included in the purchase price.

 

[SimonTheSoundMa]

This is a standard offering from the AppleStore for Education over here. It's included in the purchase price.

Humm. Good shout. I do know this came in at the UK a good 3-4 months after my purchase just after the Intel iMacs came out. I wonder if Apple decided to give it to people before it started also. Wait and see.

 

[ascender]

This is a standard offering from the AppleStore for Education over here. It's included in the purchase price.

Hmm, I just bought an iMac from the Apple Store along with Applecare and I've been charged for it. I guess I should mail them...

 

[orangezorki]

Hmm, I just bought an iMac from the Apple Store along with Applecare and I've been charged for it. I guess I should mail them...

Remember that this is only for Higher Education (e.g. University) in the UK, and it isn't full Applecare - you don't get the bells like free telephone support and on site.

David

 

[ascender]

Remember that this is only for Higher Education (e.g. University) in the UK, and it isn't full Applecare - you don't get the bells like free telephone support and on site.

David

I bought mine through the online Education Store, to be shipped to the UK and put my university's name in when prompted.

As long as it covers hardware failure, that would do for me, onsite or RTB!

 

[orangezorki]

I bought mine through the online Education Store, to be shipped to the UK and put my university's name in when prompted.

As long as it covers hardware failure, that would do for me, onsite or RTB!

You actually have to buy it with the higher discount, which you can only get if your uni has signed up. The online HE store is only accessible though your uni's network or if you are VPNed in.

David

 

[ascender]

You actually have to buy it with the higher discount, which you can only get if your uni has signed up. The online HE store is only accessible though your uni's network or if you are VPNed in.

David

Ah, fair enough! Every day's a school day and you learn something new

 

[drlunanerd]

Remember that this is only for Higher Education (e.g. University) in the UK, and it isn't full Applecare - you don't get the bells like free telephone support and on site.

David

You don't get on-site repairs with "normal" AppleCare either. You have to send your hardware away or take it to a service centre.

 

[drlunanerd]

This is a standard offering from the AppleStore for Education over here. It's included in the purchase price.

But you don't get any written proof of this when you order, and a serial number check still shows only 1 year of warranty. Apple have never told me how you would prove to a repair centre you were covered after the first year.