yellow tinge? let your voice be heard!!

[unamused]

I think this deserves its own thread to garner more attention to what Mark@ gizmodo is trying to do. He is pretty much trying to get Apple to acknowledge that there is in fact something wrong with the displays.


http://gizmodo.com/5436442/apple-has-thwarted-my-efforts-so-i-need-your-help

I know a lot of you will deny that apple has any fault or dismiss the tinge entirely, but obviously there is something wrong and we can't just let apple sweep the problem under the rug and hope most people don't notice.

 

[rigid]

Man, that guy is pissed off.

 

[unamused]

honestly, if i spent 2k+ i would be pretty upset to find out that its broken when i get it... then to send it back, and get another one with the same exact problem? i think his anger is justified.

 

[Dont Hurt Me]

These corporation all are ran by greed and $$$ but it should also be known that Apple will almost do anything to keep the customer happy at least thats been my experience the past 20 years with Mac. Apple will do the right thing.

 

[bbadalucco]

These corporation all are ran by greed and $$$ but it should also be known that Apple will almost do anything to keep the customer happy at least thats been my experience the past 20 years with Mac. Apple will do the right thing.

Still waiting for that though...

 

[JimAtLaw]

<Putting on superfan suit for anticipated response> No way, Apple rules, you guys are just complaining about nothing and can't post that stuff. Just because Apple markets the new systems as with the best screens ever and a "perfect picture with superb color consistency" doesn't mean you can actually expect consistent colors on the screen! Apple doesn't make defective products, therefore the problem is you, not the machines.

And it doesn't matter how many people report it or what percentage of those surveyed say they see it, it must be a miniscule percentage because everyone who has a problem posts to the forums, right?

You guys must just be Windows fans who are making this stuff up.

 

[Sir Cecil]

I think this deserves its own thread to garner more attention to what Mark@ gizmodo is trying to do. He is pretty much trying to get Apple to acknowledge that there is in fact something wrong with the displays.


http://gizmodo.com/5436442/apple-has-thwarted-my-efforts-so-i-need-your-help

I know a lot of you will deny that apple has any fault or dismiss the tinge entirely, but obviously there is something wrong and we can't just let apple sweep the problem under the rug and hope most people don't notice.

I'm only sorry they didn't tell the creep from Gizmodo to take his money back and block him from even buying products, let alone returning them.

 

[gospel9]

People, Mark is trying to HELP US (the Apple consumers) to get good screens.

I don't like the way he's doing it, but I do sincerely hope that Apple would look into the matter more seriously now.

It's simple. I tell all my friends and family how Apple has great quality products. If you take away that quality part, then it's going to be really hard for me to recommend their products.

 

[Sir Cecil]

These corporation all are ran by greed and $$$ but it should also be known that Apple will almost do anything to keep the customer happy at least thats been my experience the past 20 years with Mac. Apple will do the right thing.

Exactly right. I have never had an exchange or refund refused if I've been at all dissatisfied with an Apple product.
But if I behaved like the demented Gizmodo numbskull, perhaps I wouldn't get good service either.
A pity he doesn't use his journalistic talents to deduce or suggest what the current technical problem is or might be. Surely he has technical contacts who would willingly help him offer some practical advice to readers, rather than just a rant. We need to read some interesting articles on the subject that might be of some slight help, not a recounting of his ill-mannered, threatening shopping habits.

 

[DarwinOSX]

Mark at Gizmodo is a dope just like all the other kids at Giz who spend all their trolling for page views.

My Week 50 i7 arrived today btw and it's fine.

 

[TennisandMusic]

Hahahahaha....the usual suspects STILL blame the users. Sooooo sad. I can't help but laugh.

 

[Sir Cecil]

Hahahahaha....the usual suspects STILL blame the users. Sooooo sad. I can't help but laugh.

I hope you include me in that. That means I can respond.

I bought a sofa not so long ago. A lot more expensive than an iMac too. There was a slight fault on the back upholstery. So it was exchanged. But the exchange exhibited a similar imperfection on the side. So I canceled the order, got my money back and bought an alternative. My choice.
Nothing very surprising or interesting about that story, is there?
Perhaps you'd find it more interesting if I'd exchanged it five, six or seven times without satisfaction, and then told the manufacturer I'd bankrupt him by ordering more and returning them continually until I liked what I saw. And then I could indignantly complain to the world that he wouldn't exchange any more for me.
Do you think that would be an intelligent thing to do?
Hmmm... I thought you might.

 

[TennisandMusic]

I hope you include me in that. That means I can respond.

I bought a sofa not so long ago. A lot more expensive than an iMac too. There was a slight fault on the back upholstery. So it was exchanged. But the exchange exhibited a similar imperfection on the side. So I canceled the order, got my money back and bought an alternative. My choice.
Nothing very surprising or interesting about that story, is there?
Perhaps you'd find it more interesting if I'd exchanged it five, six or seven times without satisfaction, and then told the manufacturer I'd bankrupt him by ordering more and returning them continually until I liked what I saw.
Do you think that would be an intelligent thing to do?
Hmmm... I thought you might.

If you bought a sofa that you literally could not sit on, and it was marketed as the ultimate in comfort, that would be a lie would it not? And pretty disingenuous as a whole? Now what if this sofa was WAY overpriced compared to other perfectly functioning sofa's. Now imagine the sofa diehard's were saying the problem was actually with your butt. Your analogy is dumb, at least make it the same situation.

I think you took the bankrupting comment completely incorrect. It was not a malicious threat. It was simply he is willing to keep sending them back forever. Get a grip. Making Apple own up to the expensive product they are selling is absolutely the right thing to do. Apple sweeping it under the rug is certainly not.

All of your posts praise Apple even in the cases where they are HORRIBLY wrong, including that online customer service one where the Apple guy was stone walling. And you said bravo Apple, great training on their customer service! Only a world class idiot would take that stance. It's really quite frightening to see people so far up Apple's rear end.

 

[Sir Cecil]

I think you took the bankrupting comment completely incorrect. It was not a malicious threat. It was simply he is willing to keep sending them back forever.

After several exchanges without quibble, Apple has offered to fix it. If they can't fix it yet because there is no fix, then he has the choice to keep it until there is a fix, in which case the obvious-to-all flaw will be clearly discernible and repaired under warranty, or he can now (presumably) get a refund instead, if he's within the refund period.
What is the problem with that? It sounds to me as if the customer holds all the aces.
I have had frustrating problems with Apple hard drives, Macbook Pros and other items, but I have ALWAYS received respectful service and solutions. I have NEVER felt pressured into accepting something I did not like. Never.
I have complained here even in recent weeks about hard drive noise and have even stated that there is now some minor yellowing at the very bottom of my screen. Yet I feel in no way under pressure to accept these things and get only positive response from Apple when telling them the problems. When I told them the yellowing was very slight but that I had concerns it might worsen over time , they told me they would send another and if one was better than the other, to choose the one I preferred and send back the other one, or return both for full refund.
What could be more reasonable than that?
Of course, if I behaved like a fourteen-year-old brat and told them I was out to bankrupt them and drag their name through the muck on a forum, they might have been less obliging.

 

[gospel9]

Apple is doing the best they can. And for them to have executives to step up and say the honest thing must not be easy. It's a good step towards fixing this issue. They are certainly not giving anyone pressure to go and buy them right now.

It really saddens me that things are turning out to be like this.



Sir Cecil — Why do you insist giving irrelevant analogies to the problem... we are all waiting for Apple to get this thing sorted out. I also don't appreciate that last article on Gizmodo. But if Apple is indeed going to do specific repairs for this very specific issue, that sounds like they might just know something that might work (maybe buying / building new panels that have better QC?).

I for one, would opt for this service. It seems to be the better thing to do versus the iMac exchange lottery.

 

[Sir Cecil]

Sir Cecil — Why do you insist giving irrelevant analogies to the problem.

If they're irrelevant, I apologise for wasting your time. But I don't see this issue as anything too different to that of every new and complex consumer product and all production lines have hiccups of one sort or another. The vital thing as far as I'm concerned is that Apple has OUTSTANDING service and goes the extra mile (compared to 99% of companies I've had experience of) to put things right for the customer. Given that security of mind, I'm not overly distressed about this problem. I know in my own mind it will be concluded to my satisfaction, whether in a week or a month or even three months. In the meantime, even with a slight yellow tint at the base of my screen, there is not one single operation or project I have proceeded with that has been affected adversely to even a 1% degree.

 

[archipellago]

If they're irrelevant, I apologise for wasting your time. But I don't see this issue as anything too different to that of every new and complex consumer product and all production lines have hiccups of one sort or another. The vital thing as far as I'm concerned is that Apple has OUTSTANDING service and goes the extra mile (compared to 99% of companies I've had experience of) to put things right for the customer. Given that security of mind, I'm not overly distressed about this problem. I know in my own mind it will be concluded to my satisfaction, whether in a week or a month or even three months. In the meantime, even with a slight yellow tint at the base of my screen, there is not one single operation or project I have proceeded with that has been affected adversely to even a 1% degree.

rubbish...

If Apple are knowingly still selling faulty displays then they CANNOT be giving good service by definition.

Mark Wilson deserves a medal...!!

sadly there are too many losers on here who obviously don't want their rights stood up for.

 

[SaSaSushi]

I know a lot of you will deny that apple has any fault or dismiss the tinge entirely, but obviously there is something wrong and we can't just let apple sweep the problem under the rug and hope most people don't notice.

I agree, there is DEFINITELY something wrong with Mark's i7 and none of us should take this sitting down!! Not even those of us with tinge-free ones.

Wait, I forgot, why do we care so much about Mark again?

 

[SilenceBe]

Man, that guy is pissed off.

Hahahahaha....the usual suspects STILL blame the users.

I don't think Apple is pissing him off but rather those who play the "blame game"... . I think I need to believe that for some its the same thing as a religion.

To be honest It wasn't a big deal for me as the best thing to do is to wait to they have their problems fixed.

But reading those same (elitists) remarks over an over again I'm getting more tempted just to contact our national consumer organization and the economic inspection (false advertising, knowing selling faulty devices which are both illegal in this country) to signal a problem. Just to make me feel good.

 

[Mr. Biggles]

rubbish...

If Apple are knowingly still selling faulty displays then they CANNOT be giving good service by definition.

Mark Wilson deserves a medal...!!

sadly there are too many losers on here who obviously don't want their rights stood up for.

+1

How anyone can make excuses for Apple when production week after production week of the iMacs results in the same manufacturing defects has their head in the sand.

 

[unamused]

I agree, there is DEFINITELY something wrong with Mark's i7 and none of us should take this sitting down!! Not even those of us with tinge-free ones.

Wait, I forgot, why do we care so much about Mark again?

i know forums tend to magnify problems but im sure there are many users out there that are unaware of the issue and might not ever realize that their screen has a tinge.. does that mean that its okay for apple to sell the bad products?

what if you were that person and instead of an imac having problems with its screen, it was your car having problem with its brakes. Assuming you dont know much about how cars perform, you assume your car is working fine but in reality there is a serious problem with your brakes. the manufacturer denies any problems yet there are thousands out there who have already experienced problems. Is it okay for the manufacturer to continue selling the car because they didnt have a fix yet?? of course NOT!! luckily the imac screen issue isnt a matter of life or death but we still need to hold apple accountable, maybe not for YOUR imac which may be flawless, but for those who dont, and for the future. We need to show companies that we wont let them sweep issues and valid customer complaints under the rug.

It seems like some people have gotten apple support to admit that there is an issue and that any forthcoming imacs as of now will still have the problem since they havent figured out whats wrong. They need to let their staff know about the problem and stop selling the defective units.

As someone else already said, they market the imac as having the ultimate display which is completely false given the circumstances.

I am not shocked, honestly, at the extent some apple fanatics have defended apple saying they are doing the right thing but seriously? if you flip the roles around and say Dell was selling a computer with a messed up screen, you would all be up in arms declaring the superiority of mac products and how flawed all PC's are.

 

[DrNelly]

I applaud Gizmodo for reporting on an issue that is affecting so many people. I personally suffer a slight yellow tinge on the bottom 15% of the screen but it's really not bothering me so much, at least I pretend it doesn't.

In any case, I'm waiting for Apple to issue a recall on these screens sooner rather than later, for now, I will just call Apple care and open a case to have the chance for a refund/replacement in the future, I think everybody with the problem should report to apple regardless of the severity of the tinge...

Just my two cents.

 

[SaSaSushi]

I am not shocked, honestly, at the extent some apple fanatics have defended apple saying they are doing the right thing but seriously? if you flip the roles around and say Dell was selling a computer with a messed up screen, you would all be up in arms declaring the superiority of mac products and how flawed all PC's are.

Since you quoted me, for the record let me just say that I am not defending Apple in the case of ANYONE with a yellow-tinged monitor, nor am I saying Mark from Gizmodo or anyone else is lying about it.

I am not about Mac superiority either.

No, just because I have no problems with my iMac it is not right for Apple to sell flawed products to others.

The part that I take issue with is when those with yellow-tinged displays want to include ME by claiming this to be a universal issue on all 27" iMacs and accuse me of just being too dumb to see it and/or purposely ignoring it. That is not a defense of Apple. That is a defense of me.