Zoom app mutes audio after a few seconds

[southerndoc]

My wife uses Zoom a lot for her business. Some of the conference calls are recorded. When she is watching a recorded conference call in Safari or Chrome, or when she is doing a live conference with the Zoom app, frequently her audio will stop after 2-3 seconds. Refreshing the page will start it again for a few seconds. Pausing the video and then resuming after a few seconds will again give her a few more seconds of audio.

She is using a MacBook Pro M1 Max 16" with 64GB of memory connected to an Apple Studio Display. Switching the audio in system preferences to the MBP will cause the audio muting to stop. A similar issue was occurring with her Intel-based MacBook Pro.

Does anyone know of a solution for this that will keep audio going through the ASD instead of MBP's built-in speakers?

 

[Slartibart]

The Mac runs which version of MacOS? If necessary update. Can you try running the latest version of Zoom to see wether it makes a difference for you? Additionally there is an update for the Apple Studio Display available.

 

[southerndoc]

The Mac runs which version of MacOS? If necessary update. Can you try running the latest version of Zoom to see wether it makes a difference for you? Additionally there is an update for the Apple Studio Display available.

She's running macOS 12.4. The ASD was updated yesterday, but the problem still persisted. She is on the latest Zoom (also updated it as well yesterday), but the probably persisted.

 

[BrianBaughn]

Have you verified that this is only happening in Zoom?

A similar issue was occurring with her Intel-based MacBook Pro.

Similar how?

 

[southerndoc]

Have you verified that this is only happening in Zoom?

Similar how?

Video would mute the same way. I even did a clean install of the M1 Max so it wouldn't carry over.

This does not mute with Teams or WebEx.

 

[BrianBaughn]

Video would mute the same way.

Connected to what audio device?

 

[southerndoc]

Connected to what audio device?

Apple Studio Display

 

[BrianBaughn]

Apple Studio Display

So the issue was occurring on an Intel MBP connected to the Apple Studio Display? Sorry…trying to get specifics down.

 

[southerndoc]

So the issue was occurring on an Intel MBP connected to the Apple Studio Display? Sorry…trying to get specifics down.

Yes (connected to an LG 27" monitor at the time).