Zoom works better than FaceTime

[Anchorman10]

In the past few weeks, FaceTime video calls between my daughters and me fail about 80% of the time..claiming a “poor connection” within a few seconds. Zoom videos have worked 100% of the time.

Each of us (in different parts of the country) has 1 GB internet service and all of us only use Macs/iPads/iPhones with the current software updates installed.

Anybody have a possible solution?

TIA…

 

[mj_]

I've had that very problem with my parents when they were using an old iPad Air running iOS 12 immediately after I updated my own iPad to iPad OS 14. FaceTime video calls would fail often within minutes with above mentioned message. Unfortunately, the only solution would have been to either downgrade my iPad to iPad OS 13 (which was impossible at that time since Apple had stopped signing iPad OS 13 already) or for them to get a new iPad. They chose the latter and we haven't had any issues since.

 

[R.T.J.]

I updated my iPhone X to OS 14 and everything is running slow, it never end up loading a thing.

 

[Wando64]

In the past few weeks, FaceTime video calls between my daughters and me fail about 80% of the time..claiming a “poor connection” within a few seconds. Zoom videos have worked 100% of the time.

Each of us (in different parts of the country) has 1 GB internet service and all of us only use Macs/iPads/iPhones with the current software updates installed.

Anybody have a possible solution?

TIA…

Recently I have been having the same problem with my parents.
FaceTime seems to be very sensitive to network problems, to the point that it seems to find some even when there is none.