customer service

I have owned an IPhone since 2007 and I am always amazed at the level of customer service from Apple. Just last week I had to make an appointment as I dropped my phone into my cup of coffee, and then off the table as I reached to grab my phone which shattered my screen 🙈. At the appointment I...

This is kind of a rant so if that’s not your thing please do not read. I recently traded in a Series 4 for a Series 6. I wanted to do the trade in while in the store picking up the Series 6, but was told due to COVID they were not able to do that. Which in and of itself bothers me because they...

Picture it. August 10, my birthday. Before I head out for the day to grab lunch with friends, I check online to see if any iPad Pros are in stock. I'm not holding my breath because I've been checking for weeks and there's been nothing in any of the Apple Stores in and around San Diego County...

Anything like this ever happen to anyone? I initiated a repair order for my MBP a couple days ago, and when I received my shipping box this morning inside it were two large 12V 18Ah batteries at about ten lbs each. 🤣 The lady on customer support was perplexed to say the least. She initiated a...

So I’ve posted about this before but I’m running out of patience. I’ve had my Mac Pro 6,1 trash can since release. Ironically in the first few weeks of owning it I had a fault., naturally 7£k is a big chunk of money, so with it being so new it was replaced outright by Apple. This in recent...

So let me preface this by saying I am a first time Apple Product buyer. I have worked on and owned older Apple products (tech guru) but never actually bought a NEW APPLE PRODUCT until now. On December 27th I bought the new iPad Pro 11" 256GB LTE model from AT&T (my first mistake)! AT&T took it...

I'm so sick of explaining myself to different reps that I don't even want to get into the details but I just feel like I need to rant, even if nobody reads this. Feel free to not read it because it sucks. I'm warning you. Between yesterday and today, I have spent over five hours between T-Mobile...

I don't usually criticise Apple products but there is one I would like to vent out my frustration on the the Mac Pro 2013. You do not have to agree with me, so just hear me out. It will be a long story and an experience for those who hopefully won't have to go through the pain and disappointment...

Have you gotten tired on no-nothing Customer Service, when you ask them what should be a easy answer for a simple question, they put you on hold for 10minutes, and then give you bad info? I know the why, it must be saving $, we’ll staff our Custiomer Help with people who don’t know anything and...

Let’s say several users find a repeating issue on IOS or MacOS. They have called Customer Service and gone through many lengthy troubleshooting steps. What is the best way to get Apple’s attention for a bug experienced by multiple people? Please vote and comment below. Call Apple Support Go...

So the Title summarises my experience so far with Apple and it all started with a faulty product that was getting replaced. I was having graphic card issues on a Late 2015 MacBook Pro 15" which I purchased last year and was happy about because it was my first Apple product. I called AppleCare...

I have been to two customer service centers while phone was under warranty. At both the sites I faced extreme dissatisfaction and rather than solving issue the executives were focusing on selling me a replacement by paying around 70% of actual cost. The same issue got fixed easily when got it...

For the past 2 months I’ve been experiencing intermittent shutdown issues with my iMac 27” from mid 2015 which is still covered by Apple Care. It first started when I noticed that my Mac kept powering off while I was away from it. Gradually as time went on (3weeks) id notice my Mac was turned...

TLDR: Apple (in the Cambridgeside Mall in Cambridge, MA) went way out of their way to help me during a small crisis and ultimately replaced my iPhone 7+ when I just went in to repair a cracked screen. This is a bit of a tale so bear with me... I dropped my 7+ yesterday while on the beach and...

Ok so here are the two versions of my Apple computer issue. I will start will Apple's first; A top spec iMac despatched from Cork in Ireland on 6th October 2017 to Abu Dhabi UAE and a confirmation email sent saying delivery on the 10th October 2017. I get a tracking number check on the 10th...

Hello everyone, I purchased my Apple Watch on day one back in 2015. I have the Stainless Steel 42mm. For the past few weeks, I've been having too many issues with the watch smh as extreme slow speed/performence, apps not loading (crashing) and extreme lag. I called Apple Support and I've had...

I am a fan of Apple. I also have no problem calling them out when I feel anything is substandard or done better in some other fashion. (Just to get this out of the way). I help a lot of friends and family with tech related things that sometimes require assistance from Apple, to the point where...

So yesterday I went to the Apple Store to pick up my iPhone 7 because it was in repairs. Unfortunately they wiped everything from it.

I just needed everyone on here thinking that AirPods can be replaced to know my customer service story. It is long but I think worth the read. On Friday, I contacted Apple support chat to buy two replacement Airbuds. I had seen on Gawker that they were available if lost. Unfortunately, mine...

We have 64G Iphone6S Plus. Purchased used in May 2016. Apple verified it's 'clean', verified that the AppleCare is valid and registered to our AppleID. 'We are good to go!' they said. We have all this in written documentation from Apple. The phone has worked fine for months. Last month it...