customer service

I have the following issues with Word 2016. 1.) Importing Encapsulated PostScript (EPS) files into a .docx document results in a mirror-image reversal of the document. Performing the same task with Word 2011 or Word 2007 is successful. I use this as a workaround. 2.) Cross references...

I had three things go wrong with this iPhone purchasing cycle. 1, iPhone Upgrade Program eligibility issues due to repair. 2, phone reps making up false information. 3, impossible to preorder iPhone as a gift. Anyone else have these issues? Details below: I had to spend an hour with three...

I recently purchased an iPad mini form police auction of unclaimed merchandise. It was explained at this auction that a lot of times people reported things lost or stolen, file an insurance claim, and then when their item is recovered they refuse to claim it because the insurance company has...

I recently had two less the positive interactions with Apple phone support and Apple retail. Both instances were in regards to a Recall program (USB-C cable and Travel adapters). I'll try to keep my stories short and to the point. My experience with the USB-C recall: Spent over 30 min. on the...