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genius bar

  1. WeatherWeasel

    New computer in wife's future

    My wife has a 2015 , 13" Macbook Pro and the keys are sticking, it over heats and she uses one of those laptop cooling pads with the fans. She is a college professor and on it a lot and realizes it is going to quit on her. About 40 years ago, soon after we got married, I decided to do the...
  2. nikikaly21

    AppleCare+ iPhone 14 Pro Max STILL got flagged at an Apple Store Genius Bar Appointment

    Had a really bad experience at the Apple Store this morning. I always break my iPhones, I'm just really clumsy and rather pay AppleCare+ and repair/replacement fees than Otter Boxes. My iPhone 14 Pro Max's back screen is cracked all over. No biggie, I'll go to the Apple Store and have it...
  3. williamsonrg

    iPhone 12 Pro Been a long time: does Apple repair or replace phone with a busted lens?

    I haven’t needed an iPhone repair in forever. My iPhone 12 Pro has a busted 1x lens. Will they just swap it out at the Apple Store like in the old days, or make me ship it out for repair?
    • williamsonrg
    • Thread
    • camera genius bar iphone 12 pro
    • Replies: 4
    • Forum: iPhone
  4. Alchemist

    HomePod Bricked HomePod Apple Support Experience

    Hi All, Thought I'd share this experience. Partly because I'd like to take my own temperature and secondly because I wonder if it might be useful for other owners. I purchased a HomePod in January 2019. It has sat, essentially unmoved on my sideboard for the past couple of years. It's worked...
  5. H

    Awful experiences with local Genius bar. Help !

    My local apple store has broken my phone three times in a row. Completely rendered it useless by either breaking connections within the phone and smashing the screen 'accidentally' twice, all during simple battery replacements- and I had to dish out £69 and hours of my time resetting and going...
  6. HopefullSisyfus

    (malicious) screen alteration can't be restored or erased. Searching deeper solution.

    Hello all readers, I am new here to MacRumours forum. I have been a faithfull mac-user for years. I am posting this thread here, in hope to find a solution to a persisting problem i can't seem to get rid of. I have been with a screen "problem" on my new Macbook pro 2019 (catlina) and on my...
    • HopefullSisyfus
    • Thread
    • alteration catalina clean install display erase all content genius bar hardware iphone 6s 64gb mac mac mini macbook pro "13 2019 macbook2007 macbookpro macbookpro13" screen software torrent virus
    • Replies: 66
    • Forum: macOS
  7. zachlegomaniac

    Bricked HomePod Help / Advice

    Hello, About a month ago one of my brother's HomePods bricked. The white light that usually indicates Siri was replaced by red and the volume buttons became extra bright and flashed both at the same time over and over when plugged in. I told him I thought I read here there was an issue with...
  8. T

    iPhone SE (2016) Lifted Screen Corner and Genius Bar

    hello, i had taken my iphone se to the local apple store for fixing because of a small lift/ elevated corner on the screen- it looks like it had popped out of the enclosure a little. it was eventually sent out for further teaching to determine if there were any problems. i am wondering if they...
    • Toms_130
    • Thread
    • genius bar iphone se repair
    • Replies: 8
    • Forum: iPhone
  9. Z

    Resolved What is this Apple Store Device?

    Recently went to an Apple Store and saw this adapter laying on the counter. Looks like a Genius Bar tool. Anyone know what it is?
  10. J

    HDD replacement under UK consumer law

    Hi I've got a 27-inch late 2013 iMac with 3TB Fusion Drive, and long story short, the HDD part of the drive has failed and hence needs replacing (I've attached a much longer explanation of how I got to this point at the end for those that are interested). I took it to my local Genius Bar today...
    • japhcl
    • Thread
    • apple consumer law genius bar hdd hdd failure imac imac (27" late 2013) repair replacement united kingdom
    • Replies: 3
    • Forum: iMac
  11. B

    iPhone Will Apple replace my battery even though I’m jailbroken?

    I have a jailbroken 6s on 11.3.1. My battery has been horrible for a while now. When I go into Battery Health in Settings it says my max capacity is 80%. I also installed BatteryLife from Cydia and it’s says my capacity is at 67%? I’m guessing I definitely need to get my battery swapped out? My...
  12. C

    How to make my battery deplete faster MCP

    I know this sounds weird, but I took my MCP to the apple store because the keyboard started malfunctioning. They told me it would be $475 because they need to replace the entire front (battery pack, keyboard, trackpad) but if my battery's condition required a change, then the price would drop by...
  13. Fusionskies

    Apple can’t repair my Apple Watch?...

    Hi, I’ve had an Apple Watch since day 0, and earlier this year the back popped off, so I sent it back, and received a replacement. Later on, the screen on the replacement started to die, so I sent it back again for another replacement. I got a new one the other day and the side button is very...
    • Fusionskies
    • Thread
    • apple apple store apple watch applecare genius genius bar issue repair service technology
    • Replies: 7
    • Forum: Apple Watch
  14. Fun.gus

    Who decides your fate?

    Hi All, So my recent dealings with Apple regarding my MBP 2017 13" keyboard and LCD issue have been relatively painless thus far but it has got me somewhat confused. Who makes the decision on whether your repair falls under warranty or if its deemed accidental damage? Particularly when...
    • Fun.gus
    • Thread
    • authorized reseller genius bar in store keyboard lcd macbook pro technical problems warranty
    • Replies: 2
    • Forum: MacBook Pro
  15. H

    Macbook Pro Retina Display 2015 - Exploding/Dead Pixel Issue - Not Covered with AppleCare?

    Hey there! long time lurker, first time poster here. (Long post/Rant/Jumble of words incoming- TL : DR at the bottom!) I've been having a bit of a nightmare with my 2015 Macbook Pro these past few weeks, which has just recently developed an "exploded" pixel (example...
    • Hill-y
    • Thread
    • apple care complaint consumer law dead pixels exploding pixel genius bar macbook pro 2015 retina display staingate warranty
    • Replies: 3
    • Forum: MacBook Pro
  16. T

    Random email address after tech repair

    I took my iPhone x to have its screen replaced. The tech turned find my iPhone off, then locked my phone. After about an hour I came back to pick up the phone. I got to my car and tried to turn the find my iPhone feature back on, but a random gmail address is now showing up on all of my devices...
    • tadams9145
    • Thread
    • data email find my iphone genius genius bar repair tech
    • Replies: 0
    • Forum: iOS 11
  17. M

    Should I go to the Genius Bar?

    EDIT: In particular, does anyone know if the diagnostic tools available to the Genius Bar are superior to those offered through the diagnostic tool available on my iMac? Howdy folks! I just received my "new" iMac (2013 27", huge upgrade from my 2009 13" MBP!)), which I purchased through eBay...
  18. Mr. Dee

    MacBook Pro Display Staingate Genius Appointment Time

    Will be visiting the states soon and I am wondering how early I can make my Genius Bar appointment at the Apple Store to get the display fixed. Could I and should I do it like a week before so I don't encounter any delays and have it fixed same day? Some Background...
    • Mr. Dee
    • Thread
    • apple display genius bar macbook pro (13" early 2015) staingate
    • Replies: 0
    • Forum: MacBook Pro
  19. C

    Am in honouring my consumer rights? (Opinion)

    So, after owning my MBP 15 inch touch bar for just over a year. Using it daily for photo/video editing. It got sent in for repair and has already needed a new motherboard and ports. As an attempt to stop its daily kernel panics and general freezes I kept experiencing. The ports got replaced due...
    • Cjm1
    • Thread
    • apple store app consumer law genius bar mpb
    • Replies: 9
    • Forum: MacBook Pro
  20. C

    iPhone 6(S)/Plus iPhone battery replacement with water damage

    Hello! Based in the UK wondering if anyone here has any experience with getting a iPhone battery replacement even if the device has been subjected to water? Can't find any cases of this anywhere else hoping someone has some experience to save me a wasted journey to the Apple Store :( Thanks!
    • calabi
    • Thread
    • battery genius bar iphone
    • Replies: 4
    • Forum: iPhone
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