Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

support

  1. Huskyus

    iPhone XR Apple Support Site Says : No trouble was found and Original Product was Shipped.

    I received a brand new iPhone XR and found out there were a few dead pixels on the screen. So we bring it to and apple store and have multiple people look at it and they all say "yes there is a dead pixel". Now it was only one or two dead pixels but its a brand new phone and I would like it to...
  2. Crimson Hikari

    Finder 'Searching' Window Uniformity Issue

    Recently I upgraded to OS X Mojave, and have been enjoying the joys of Dark Mode across my folders in Finder...for the most part. Currently the background of my folders is set to the default colour, because it's easy on the eyes. But as soon as I search for something, the background of the...
  3. E

    Installing MacOS on External SSD

    Hello! I am going to install MacOS on an External SSD and I need some advice. Should I install it normally with APFS? OR Try to install it with HFS? The reason why I am debating over this is because I have heard of APFS having issues like data loss, performance issues, or the fact that it's...
  4. iSearch

    Will Apple Repair a Used iPhone 7 (A1660) Under Recall?

    A family member bought a "new" 32GB iPhone 7 for work on eBay for about a hundred dollars less than what Apple offers. Based on past experiences buying bootleg DVDs on eBay, I was skeptical. The phone arrives and once turned on, it starts bootlooping. It looked a little worn for being new so I...
  5. C

    Other Some carriers can disable the eSim entirely

    According to the footnotes on the iPhone XS page: 11. eSIM will be available later this year through a software update. Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers...
  6. D

    iMac Pro Ethernet upload speed super slow

    Hey guys need some help here, because I'm at my wits end. I got a stock iMac Pro that have been working wonderfully up until about a week ago when the ethernet upload speeds came to a screeching halt. I have gigabit internet and usually upload around 850-950 mbps but now it has trouble sending...
  7. Fall Out Ben

    iPhone X iPhone X display support

    Hi guys, I think I need some help by understanding one thing: I thought Apple is forcing developers to support the iPhone X display for App updates after the 1st of July. How is it possible that Apps like „Moon Climbing - MoonBoard“ or the „Bundesliga“ App got updates without the support...
  8. FLappleGuy

    Puzzling AirDrop issue

    I love AirDrop. It's the best thing ever. For work I frequently have to move documents or photos from my phone to my MBP, or occasionally send documents from my MBP to someone else's. I use it many times a day, and it almost always works flawlessly. That is, unless I'm trying to send/receive...
  9. L

    Do I need to make an appointment for apple care?

    I just broke my phone yesterday but I luckily have applecare. As the title says do I need to book an appointment to get a replacement phone or can I just walk in and show it to a member of staff right there.
  10. Dahri I.

    Need suggestions about my situation...

    Hello there! Let me explain you. I bought a 15" MacBook Pro with 16 RAM and 256 GB for storage back in December 2017. The problem is that after two months, it started with issues as the display showing different colors each time I tried to open or close my MacBook. I can't work like that because...
  11. A

    iPhone IOS 11.2.5 causes problems with Apple watch

    Any one else had problems with their Apple watch after updating to ios 11.2.5 ? I've just wasted 2hrs with Apple support, telling me I have to erase all data from my watch in order to get it working again, and it's not backed up because it couldn't communicate! So will loose the last 3 days of...
  12. Thejimturner

    3rd gen Apple TV with iPhone 7

    Hi, I’m having trouble connecting my 3rd generation Apple TV to my iPhone 7. It is on the same network, but neither one will see that the other is there, not even with Bluetooth. I had some trouble connecting my 1st gen iPad mini to this Apple TV, and found that some of the features were not...
  13. r1biker

    iPhone X iPhone X side button not always waking up phone

    I've disabled tap to wake, as it kept turning the screen on when I was holding the phone, and I'd accidently stop or fast forward music or podcasts. Anyway, my side button normally wakes up the phone from one push but quite often it does nothing. I wait a second or two, push it again, and Apple...
  14. R

    iPhoto... supported but for how long?

    We use iPhoto to manage our 50k+ photo library for our small business. Putting aside all of the 'you need to face change...' arguments etc the simple fact is that Photos may be useful for people who's world revolves around the iOS & iCloud but there are people like us, who have been using...
  15. SJ95

    Mystery App?

    Does anyone know what app this is? It's featured on the MacBook Pro support page. I got all excited thinking it was an iTunes rework until I saw the Touch Bar options lol
  16. G

    Help me decide!

    Hey there! I'm new here and really need your help clearing up some questions. I'm choosing between two MacBook pros 13'. first one is priced at: 2 627,69 $ (Sweden) Processor: Intel Core i7 6th gen, 3,3 GHz (3,6 max). Skylake. ram: 16 gb LPDDR3 Graphics: Intel Iris Graphics 550 Storage: 512 gb...
  17. Job_p

    4 locked macs with 2FA on

    hi Yesterday I received a 2FA Message from apple that someone in Chicago IL wanted acces , because I live in the Netherlands I denied this , no other message with a code popped up, but within seconds all my macs ( in 2 locations, 1 Mbp , 2 minis and 1 imac) all went in to lost mode . 2 of...
  18. macduke

    iPad Pro 10.5" charging port broken / bad support

    This is a bit of a rant about crappy Apple service, and also a warning to watch out for this issue. I noticed that my 10.5" wasn't charging properly the night before I was going on a trip to a town that has an Apple Store. It got worse over the course of my trying to troubleshoot it for an...
  19. itdk92

    Mac Pro 5.1 + 10.13 + nvidia Max/Pascal = H265 hardware acceleration?

    Hi there I am just wondering if anybody tested whether an Nvidia 9XX series or 10XX series provide hardware HEVC H265 acceleration on the Mac Pro 5.1 under MacOS 10.13 High Sierra (beta)? These cards should have hardware accelerated transcoding.. Or is this hardware acceleration Apple talks...
  20. jamespatten

    GPU and Processor Upgrade advice 2010 5,1.

    I have just purchased a Mac Pro 5,1 2010 model currently with 1 x 2.8 quad core processor, currently 8gb ram (will change to 32gb soon) ati radeon hd 5770 1gb graphics card and I'm looking to upgrade it. Now from what I understand having a "flashed" graphics card means I will see boot vs none...