12.9 Pro charging. Do the right thing, Apple!

[AFEPPL]

I think there's more than a expectation that the device can be recharged in a reasonable time.
It's pretty off what apple have done by advertising rapid charge while not providing a charger to do so.

The downside is owners are left disappointed because of this missing feature.
I'm not saying you should get the MacBook charger, but you should get a charger that is up to the job.

 

[charlituna]

I finally got a 29W USB 3 charger for my 2015 iPad Pro 12.9" and now it charges the way it should. This happened after extended correspondence with Apple Care regarding how my iPad was not charging quickly and sometimes wasn't charging at all (during heavy use).

no iPad is going to charge quickly during heavy use and sometimes it won't charge at all depending on how 'heavy' is defined.

Apple didn't confirm there is a problem so much as appease you do shut you up because they decided that you weren't going to listen when you are soooo sure you found something big. it happens a lot more than you think.

and that is why there is no class action suit. its just your problem not a design flaw etc

 

[off_piste]

Giving you the benefit of the doubt here as not once did I have any issue charging the 12.9 Pro whilst in use, full brightness on 4G multitasking and playing games/streaming video over 4G whilst charging consistently. Can you reproduce the emails confirming that Apple said what you state above?

Not buying it.

 

[kasakka]

My question is why would they change including a 2m cable to a 1m. They do pitch this as a laptop replacement so what laptop comes with a 3 foot charger.

Both are only SLIGHTLY forgivable from the battery life but honestly with the most expensive flagship tablet they make, they should include a 29 watt charger and 2m cable. Especially since you have to buy the keyboard and pencil to use it as a pro device.

I thought there was something wrong about the cable length. That is a dick move as is omitting the SIM tray opener.

 

[BWhaler]

While I think the lawsuit is a foolish waste of time, the fact that they are so cheap and short-sighted in how they treat their customers is infuriating.

I think The MBA Suits took over products at Apple. The crappy cloud and AI software, the misguided 2016 MacBook Pro, the incremental iPhone 7, the 1,000 day old Mac Pro, and in general, selling very old technology at premium prices. And don't forget Project Titan.

The list goes on and on which point to a bunch of Suits looking at spreadsheets trying to maximize dollars by spreading out innovation to maximize short-term profits.

This is the death of tech companies. Hopefully, it appears some of the old guard at the top woke-up late last year on the Mac and iPhone. Let's hope there is a sea change which reminds Apple that no one sits on top of the tech industry for more than a decade or so. Innovate or die.

 

[Ghost31]

Maybe I'm in the minority, but I don't think I've ever even used my iPad while it's plugged into the wall. Cause you know...I buy it because it's a wireless devices. Charge it overnight, use it during the day and I spend my time watching funny cat videos and not complaining

 

[maflynn]

How is there not a class-action lawsuit to demand Apple provide a sufficient charging solution for their premium

So you want a lawsuit because the iPad doesn't charge fast enough for you? That's why our court system is full of frivolous lawsuits.

Apple did not break any consumers laws, policies, or even promises. They're providing everything you need to use and charge the iPad.

Apple advertised and wowed us at the iPad Pro keynote with "heavy use" apps. If you can't run a CAD program or explore a 3D medical model while charging your iPad, then no the device is not performing as advertised. (In my mind, whatever. I don't really care)

So you're complaining that its not charging fast enough, or at all when using heavy apps? How is that breaking an advertised promise?

 

[The Game 161]

OP

from your testing how much quicker does it charge with 29w?

did you buy the 2m cable or the 1m?

to buy this here in UK would be £84..damn

and from all rumours this will be required for the fast charging for the new iphone so looks like if we want fast charging on the new iphone we will need to buy this at this huge amount

 

[Radon87000]

OP

from your testing how much quicker does it charge with 29w?

It takes half the time. My iPad Pro 12.9 takes 5.5 hours to charge from 0 to 100. Abysmal really.

 

[The Game 161]

It takes half the time. My iPad Pro 12.9 takes 5.5 hours to charge from 0 to 100. Abysmal really.

yeah it's a nightmare which is why i would only try to charge overnight as takes too long otherwise on a normal cable.

 

[Hym tix]

So you want a lawsuit because the iPad doesn't charge fast enough for you?

So you're complaining that its not charging fast enough, or at all when using heavy apps? How is that breaking an advertised promise?

Hey Mike thanks for your reply. I actually chose my words carefully. I don't necessarily want a lawsuit, I'm just surprised that there is not such wide-scale disappointment in the 12.9 charging situation that Apple would be forced to provide a remedy at no cost. (And my assumption is that a lawsuit is the only way that would be accomplished, I may be wrong).

Regarding the advertised promise, I quite simply expect an Apple device to work when I need it to. That includes charging when I plug it in, regardless of whether it is in use or not.

I am baffled that people are defending Apple on this issue. I have never heard of any other mainstream battery powered computing device in which the user is expected to stop using the device in order to charge it. Sure, maybe you would expect that from an Alienware laptop or some other overpowered niche product, but not from any Apple device. If I were Apple I would have been embarrassed to realize the 12.9 Pro doesn't charge when under usage load and immediately issue a solution.

I'm honestly not even complaining. I got my solution, and I'm happy with it. It was just one of those purchases where you feel like "oh, this is how the iPad Pro is supposed to be charged!" and it got me wondering how everyone else is happy with mediocre charging.

 

[off_piste]

So you want a lawsuit because the iPad doesn't charge fast enough for you? That's why our court system is full of frivolous lawsuits.

Apple did not break any consumers laws, policies, or even promises. They're providing everything you need to use and charge the iPad.


So you're complaining that its not charging fast enough, or at all when using heavy apps? How is that breaking an advertised promise?

It would hardly be a frivolous lawsuit to sue for expecting a device to charge, even while using it, like almost every other electronic product on the market including other iPads. Or are you going to try and tell me that charging while in use isn't an expected use case of the 12.9 iPad Pro? If it is then there is the possibility of a claim for implied warranties.

That being said, Apple has explicitly disclaimed all implied warranties. What does this leave us with? A multinational penny-pinching company with record profits shortchanging consumers by supplying inadequate hardware with its top of the line device.

 

[masotime]

Hey Mike thanks for your reply. I actually chose my words carefully. I don't necessarily want a lawsuit, I'm just surprised that there is not such wide-scale disappointment in the 12.9 charging situation that Apple would be forced to provide a remedy at no cost. (And my assumption is that a lawsuit is the only way that would be accomplished, I may be wrong).

It's probably because people are just using it, and charging it overnight otherwise. This is IMO a bad thing for Apple, since it's not really at the "laptop replacement" stage yet, where a laptop charges while under heavy use. However, I've definitely been able to induce such a heavy load on my 2015 15" MacBook Pro such that power still drains when charging.

Regarding the advertised promise, I quite simply expect an Apple device to work when I need it to. That includes charging when I plug it in, regardless of whether it is in use or not.

I'm sure many people expected Siri or Apple Maps (the initial rollout) to work when they needed it to. I don't really see class action lawsuits over them.

I am baffled that people are defending Apple on this issue. I have never heard of any other mainstream battery powered computing device in which the user is expected to stop using the device in order to charge it. Sure, maybe you would expect that from an Alienware laptop or some other overpowered niche product, but not from any Apple device. If I were Apple I would have been embarrassed to realize the 12.9 Pro doesn't charge when under usage load and immediately issue a solution.

I don't think people are defending Apple. They simply disagree that a class action lawsuit is necessary or viable. And I agree with them. You would get better responses if you left out the "class action lawsuit" part of your original post.

I'm honestly not even complaining. I got my solution, and I'm happy with it. It was just one of those purchases where you feel like "oh, this is how the iPad Pro is supposed to be charged!" and it got me wondering how everyone else is happy with mediocre charging.

Although you must have Apple's original Lightning to USB-C Cable, you don't need Apple's 29W USB-C charger. You can refer to this thread for some third-party solutions.

 

[Hym tix]

I don't think people are defending Apple. They simply disagree that a class action lawsuit is necessary or viable. And I agree with them. You would get better responses if you left out the "class action lawsuit" part of your original post.

This makes sense to me, I don't think I should have brought up "class-action lawsuit". I have no reason to want lawyers to get a pile of Apple's profits. I'd much rather Apple just do the right thing. They have the product already (29W charger). And they lost the opportunity to make the iPad Pro's charging an above average experience. Instead the included 12W charger charges slow, and sometimes doesn't even keep up.

 

[kasakka]

That being said, Apple has explicitly disclaimed all implied warranties. What does this leave us with? A multinational penny-pinching company with record profits shortchanging consumers by supplying inadequate hardware with its top of the line device.

That pretty much describes Apple perfectly. For a long time iPhones and iPads came with barely sufficient RAM and base model disk space was pretty low even if it was faster than what the competition uses. iPhone 8 with only 3 GB RAM is them doing it again.

The iPad Pro charging speed is ******** though. In this age of fast charging they really should include a charger that is sufficient. At least the device has a good battery life.

 

[spiderman0616]

yeah it's a nightmare which is why i would only try to charge overnight as takes too long otherwise on a normal cable.

This is hardly the type of thing I would describe as a "nightmare". Some of you need to get a little perspective on life.

 

[Hym tix]

OP

from your testing how much quicker does it charge with 29w?

did you buy the 2m cable or the 1m?

to buy this here in UK would be £84..damn

I haven't done much objective testing, there's another popular thread on this forum with all those details, comparing the 29W charger to 3rd party options.

Subjectively, it is just really nice to not have to make plans for charging the iPad. I would say 6 hours was normal with the 12W charger. And now I don't ever have to leave it plugged in to the 29W for more than 2 hours.

I got the 1 meter cable, just because I didn't want to pay for the 2 meter.

 

[off_piste]

This is hardly the type of thing I would describe as a "nightmare". Some of you need to get a little perspective on life.

Yeah, you tell him! Take his post out of context, that will show him good!

 

[acorntoy]

I mean you pretty much can't defend Apple. The last time this happened (iPad 3rd generation) Apple fixed their mistake with the iPad 4 and the 12w charger. The fact that they haven't solved the issue and included the solution standard in their more expensive tablets is pathetic. Last time the problem was solved within a year, this time it's persisted since late 2015, you have to wonder why.

 

[bensisko]

That pretty much describes Apple perfectly. For a long time iPhones and iPads came with barely sufficient RAM and base model disk space was pretty low even if it was faster than what the competition uses. iPhone 8 with only 3 GB RAM is them doing it again.

GIve me a break!!!!
"Barely sufficient RAM"???? In all the arguments for more RAM on the iPad, I've seen ONE person who gave a real justification - and even then it was a special case and one I think could have been eased with a workflow modification.

iOS doesn't NEED tons of RAM to run.

 

[kasakka]

GIve me a break!!!!
"Barely sufficient RAM"???? In all the arguments for more RAM on the iPad, I've seen ONE person who gave a real justification - and even then it was a special case and one I think could have been eased with a workflow modification.

iOS doesn't NEED tons of RAM to run.

1 GB on iPad Air 1 was too little and the same for iPhones of the time. I feel only at 3-4 GB you can stop worrying about memory use showing up as reloading tabs and apps.

 

[The Game 161]

This is hardly the type of thing I would describe as a "nightmare". Some of you need to get a little perspective on life.

Think you are overreacting to my comment. Clearly it's hardly life or death but sometimes if you use your iPad Pro a lot you don;t want to always charge over night as sometimes it doesn't need charging when you go to bed. If you are using it in the afternoon and it dies it's a pain to have to wait over 5 hours to get a full charge.

2 hours is certainly more manageable

 

[maflynn]

I am baffled that people are defending Apple on this issue.

I think its less about apple and more about that its an issue that has not impacted people. You started the thread about charging slowly. I had a 12.9 iPad for a little while and to be honest, I wasn't bothered by the slower charge speed. If I was, I'd then buy the 29w charger.

My point is at the slightest inconvenience, people throw out the word class action suit. I stand by my assessment that it is a frivolous class action lawsuit (if it were to become one). The short coming is easily solved by just getting a larger capacity charger. Should Apple have given the 12.9 a larger charger, sure. Should they have included the dongles on MBP because of USB-C, yes but they didn't. They are somewhat stingy in these areas

Or are you going to try and tell me that charging while in use isn't an expected use case of the 12.9 iPad Pro?

The solution is simple, if you need to use it while being charged up, then get a 29w charger.

That being said, Apple has explicitly disclaimed all implied warranties. What does this leave us with? A multinational penny-pinching company with record profits shortchanging consumers by supplying inadequate hardware with its top of the line device.

Standard boiler plate disclaimer that all corporations use. I think calling them out on standard disclaimers is a bit petty.

 

[danny842003]

I don't think a law suit would be possible they didn't advertise it as having the capability to charge and run. Although I'm not saying it shouldn't be expected.
They also give you a 14 day money back guarantee, so once purchased and you realise it doesn't not meet your needs it can be returned at no cost. Not sure a law suit would have any basis.

 

[off_piste]

The solution is simple, if you need to use it while being charged up, then get a 29w charger.


Standard boiler plate disclaimer that all corporations use. I think calling them out on standard disclaimers is a bit petty.

You don't see a problem with Apple requiring you to purchase extra charging equipment to use their top of the line iPad the same way as other equipment they sell?

And I didn't call Apple out for their disclaimer but their penny-pinching. You know, the company that can't afford a couple dollars for appropriate charging equipment and goes so far as to shorten the charging cable in its second generation. Even if I had called out Apple for its disclaimers it wouldn't mean I'm singling them out to the exclusion of other corporations. Apple is the subject here, not every corporation selling a product.