I have just the opposite experience. $10K or more in device/appliance replacements. I don't worry about taking my phone to a sketchy area since if it gets stolen I don't have to worry about replacing it. When something happens getting a repair/replacement is much simpler with insurance. Every time my Vision Pro, despite all my precautions, crashes to the floor I don't freak out worrying about a ~$2500 repair. Saved a lot of money (actually 100's of thousands with other insurance) but well worth the peace of mind alone.
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iPad Pro 13" M4 iPad Pro : Dead TrueDepth Sensor [Warranty Rejected]
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I have just the opposite experience. $10K or more in device/appliance replacements. I don't worry about taking my phone to a sketchy area since if it gets stolen I don't have to worry about replacing it. When something happens getting a repair/replacement is much simpler with insurance. Every time my Vision Pro, despite all my precautions, crashes to the floor I don't freak out worrying about a ~$2500 repair. Saved a lot of money (actually 100's of thousands with other insurance) but well worth the peace of mind alone.
AppleCare+ doesn’t only cover manufacturing defects, so living in EU doesn’t change anything.
Of course, but here people are implying that having Applecare would have been the way to get the OP's issue fixed.
(I live in Europe, not the EU.)
The genius looked it over thoroughly. She then ran diagnostics on it for quite a while until she got the error in her tool showing that the sensor had failed. At no point did she say anything about a bend, nor was there any note of damage anywhere. She also said there wouldn’t be any charge for the repair. She made me sign a document, but said it was just a formality and pointed to where it said $0.
Just realized they emailed me the work authorization. And the genius stated that is was not bent:
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AppleCare+ covers physical damage, i.e., the bend chassis. For $99 OP would get an replacement device. Without AC+, the OOW replacement fee is $999.
I think you will get this resolved when you contact Apple support. The documentation from the Genius explicitly states it is not bent, therefore you have a clear case for Apple to get your iPad repaired (which in reality would mean swapping it for a refurbished unit). Contact them with this documentation and let us know how it goes.
I appreciate your sentiment, but how do you propose I do this? Go back to the Apple Store? Call them via their support app? When the iPad was returned to me, the note specifically threatened that if I send this device in again for the same problem they would charge me $100. I was also without my device for over a week and would prefer not to repeat that.
I'm just not sure there is a way to resolve this that is worthwhile. Maybe in a few months I'll try going into the store again and see if they will just swap it. I keep having a feeling that a bunch more people will have this sensor failure and it will become a "known issue".
I still have 6 months of warranty - it is only 6 months old. I'm bummed, but at least I have a working iPad. I haven't really missed FaceID yet...as strange as it sounds, entering the numeric code turns out to be way faster in daily use than FaceID. For some reason the numeric code is not requested as often.
I used to be very adamant about getting this kind of thing resolved. But I guess now I feel like cutting my losses.
Maybe I'll change my mind.
I would use the Apple Support app on your iPad. Tap on on your device under “My Devices” then tap on the topic “More” then tap “Face ID”. There will then be an option to contact them via Message. That will take you to the Messages app where you can then type “Representative”. Then you can engage a representative via iMessage and explain what happened and provide them with the documentation from the Genius stating that it was not bent when they accepted it. Assuming that goes well, they will present you with options to get it serviced properly this time around.
I would not wait nor hesitate. You have a written declaration from them that your iPad was not bent, but they returned it to you with a bend. In other words, they have damaged your iPad and tried to blame it on you.
Once you point this out they, should bend backwards (no pun intended) to fix it for you. Else, you’ll have a solid legal case to pursue, but it will not come to that.
You've got it black on white that the iPad was not bend! So definitely contact Apple Support!
It's a very expensive device. They should repair it for free - especially since you've got prove that the device was not bend!
SAME thing Happened to my M4 11” “bent” no warranty. Emailed Tim Cook’s email that was Delegated to staff. I lied saying Tim Cook was a good friend of mine. Sent along a picture of me and him meeting 8 years ago. They bought it. And replaced my device.