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iPod 1st Gen iPod Nano Recall: battery overheating
- Thread starter Pedro Julio
- Start date
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in Australia it is Different.instead of Apple Senting the packaging to place the ipod nano inside Australian's have to go to an Australia Post store and just show them the paperwork and they will get an box and bubble wrap to place the nano inside.
i have sented mine to Apple Australia today and i went to the post office in Sydney CBD Queen Victoria building and they had ran out of small boxes so they place my nano inside a box that is the size of an A4 paper in width.it's like the size of two tissue boxes.
i saw another guy that was senting off his 1st gen nano as well.
just out of curiousity, are they sending them back in original 1st gen nano packaging?
I would bet the replacement will be the current Nano version, not a refurbished 1st Gen Nano with a new battery. It's easier and less expensive for Apple to do it that way. Even though the new Nano costs less than the 1st Gen Nano did, it has more memory and this makes it a better deal.
However what sucks, is losing the personalized engraving (at an extra cost), some had done to their Nano's.
However what sucks, is losing the personalized engraving (at an extra cost), some had done to their Nano's.
My shipping package was different from the first two pics posted on this thread. I guess I should mention that I'm from the US. The package included a label shipping to PA (different repair centers?).
I shipped it last night and got an email from Apple today, that my device has been received. Can't wait to get a completely scratchless version.
Btw black looks sick! I should have went with black instead of white.
I shipped it last night and got an email from Apple today, that my device has been received. Can't wait to get a completely scratchless version.
Btw black looks sick! I should have went with black instead of white.
I just checked my status and it says "Diagnosing Product".
How long did it take for you?
they received my iPod on the 22nd, and did all 3 steps. it's still in step 3 and say "product replacement pending".
It took them 3.5 weeks to ship my shipment box 
My screen is broken, hopefully that gets replaced
My screen is broken, hopefully that gets replaced
Has anyone got their replacement iPod back fromApple yet?
I am in the UK and have not got mine back yet, it shows as being at stage three.
It will be very interesting to see just what people do receive, it could even differ by country?
So if you have already got yours back then please post what version / colour you got.
I am in the UK and have not got mine back yet, it shows as being at stage three.
It will be very interesting to see just what people do receive, it could even differ by country?
So if you have already got yours back then please post what version / colour you got.
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
It's going to be a first generation Nano, same color and capacity as the one you sent in. That's what it'll be.
mikehockenballs said:
It's going to be a first generation Nano, same color and capacity as the one you sent in. That's what it'll be.
per apple's email, up to 6 weeks for a replacement.Well I posted mine back and they received it on the 12 November 2011... I'm is in stage three and has been since then..
So far 4 weeks it's been with apple with no sign of it moving!
How long does it take to post out a replacement unit!?!!?!?!
can any UK people help me?
when you posted it at the post office, you got a receipt using the barcode does it actually track the package? also when apple receives the ipod does the apple repair site change to say the have got it?
also how long did it take for apple to get it when you sent it?
when you posted it at the post office, you got a receipt using the barcode does it actually track the package? also when apple receives the ipod does the apple repair site change to say the have got it?
also how long did it take for apple to get it when you sent it?
It allows Royal Mail to track it.. it's just proof of postage.
Yes Apple sent me a mail to say they had received it and when I go to the support site I can see that it's updated. It took about 2 days to arrive with Apple.
much appreciated,
mine has been in the post for 10 days now with no update or indication where it is, starting to get a little worried
much appreciated,
mine has been in the post for 10 days now with no update or indication where it is, starting to get a little worried
I'm also in the UK. I submitted the request on 15th Nov. Packaging arrived something like 26th Nov. Sent it back 28th November, status finally changed from "packaging sent" -> "Product Replacement Pending" on 12th December.
In short, I think they have a shed load being returned and have a bit of a backlog. I wouldn't worry. I think those with the quick turnaround were the ones that got in really quickly after the recall notice, now the queue is longer
Last edited:
I'm in the UK and requested service on the 9th December. Received my jiffy bag today and took it to the post office. Now I have the fun of waiting for it to be returned. I'm just glad I haven't been waiting weeks for packaging like some people.
In the US, I applied for the replacement on Nov 17, got the box on Nov 30, sent it and apple received it on Dec 2nd. It has been in the "Product replacement pending" stage since Dec 2nd. I hope I get a new style Nano, but others have posted that they just get the same type Nano back.
I'm also in the UK. I submitted the request on 15th Nov. Packaging arrived something like 26th Nov. Sent it back 28th November, status finally changed from "packaging sent" -> "Product Replacement Pending" on 12th December.
In short, I think they have a shed load being returned and have a bit of a backlog. I wouldn't worry. I think those with the quick turnaround were the ones that got in really quickly after the recall notice, now the queue is longer
many many thanks for that, mine has now arrived at apple
and has moved onto step 3 ready for a replacement one to be sent out 
I sent my request on Nov. 21 and haven't received my shipping box either. What the hell is going on? Did UPS lose the box? I better not get a notice saying the repair deadline has passed.
My replacement has been shipped
I happened to be online when the original Apple recall email was sent. I filled out the recall info immediately, received my boxes (I own 2) a couple of days later, and Apple received my Nanos on November 16. I received this email tonight:
Your service request has been completed and your IPOD NANO shipped on 2011-12-17. Please allow two business days for delivery.
Your product shipped via using tracking number XXXXXXXXXXX, which should be active within 24 hours.
Shipping address:
XXXXXXX
XXXXXXX
UNITED STATES
Serial Number of Original Product: YMXXXXXXXXXX
Serial Number of Replacement Product: DCXXXXXXXX
Please retain this email as a record that your product's serial number has changed as a result of this service request.
Repair ID: XXXXXXXXXX
Your repair status is available online.
Apple
I happened to be online when the original Apple recall email was sent. I filled out the recall info immediately, received my boxes (I own 2) a couple of days later, and Apple received my Nanos on November 16. I received this email tonight:
Your service request has been completed and your IPOD NANO shipped on 2011-12-17. Please allow two business days for delivery.
Your product shipped via using tracking number XXXXXXXXXXX, which should be active within 24 hours.
Shipping address:
XXXXXXX
XXXXXXX
UNITED STATES
Serial Number of Original Product: YMXXXXXXXXXX
Serial Number of Replacement Product: DCXXXXXXXX
Please retain this email as a record that your product's serial number has changed as a result of this service request.
Repair ID: XXXXXXXXXX
Your repair status is available online.
Apple