I have the 2017 MBP without touch bar, with 16GB of RAM. All of a sudden, the laptop wouldn't power on or take a charge. I suspected logic board failure, and took it to the "Genius" bar for diagnostics. They couldn't figure out what was wrong with it either, but also thought it was probably the logic board. They wanted to charge $500 to send it to the repair facility for further diagnostic work. Additionally, when either the logic board or SSD fail on this particular model of the MBP without touch bar, both components need to be replaced simultaneously. I argued that this is clearly a design flaw for a less than 2 year old computer to basically self-destruct. They wouldn't budge and said that it was out of the manufacturer 1 year warranty.
This is ridiculous, to invest $1700 on a laptop expecting it to last 5-6 years, and having it blow up due to poor engineering. Is this is quality of products that Apple has come to accept? You would think that they would admit to screwing up, and offer to foot the bill for repairing the machine.
Has anyone else had a similar issue with Apple? I'm at a loss here, as I'm worried the laptop will just end up blowing another logic board if I pay to repair it, as this seems to be a major design error. As a lifetime Apple user, I am incredibly disappointed with the quality of products Apple is selling, and the customer service is just awful. I don't think I will be purchasing any Apple products in the future. I'd rather buy an XPS and put Linux on it. Apple really dropped the ball with these new model MacBook's.
This is ridiculous, to invest $1700 on a laptop expecting it to last 5-6 years, and having it blow up due to poor engineering. Is this is quality of products that Apple has come to accept? You would think that they would admit to screwing up, and offer to foot the bill for repairing the machine.
Has anyone else had a similar issue with Apple? I'm at a loss here, as I'm worried the laptop will just end up blowing another logic board if I pay to repair it, as this seems to be a major design error. As a lifetime Apple user, I am incredibly disappointed with the quality of products Apple is selling, and the customer service is just awful. I don't think I will be purchasing any Apple products in the future. I'd rather buy an XPS and put Linux on it. Apple really dropped the ball with these new model MacBook's.