Email tcook@apple.com, and say you want a repair under the Consumer Rights Act 2015. I finally got my logic board replaced for me after being shut off at all other avenues.
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2019 MBP 16" - logic board failure rate?
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Hi Lu31, you don’t say which country you bought your MBP from. U.K. consumer protection legislation obviously only provides protection for equipment purchased in the United Kingdom. But if you’ve already had two logic boards replacements, have you tried approaching your regional head office for Apple, quoting the serial number, invoice numbers / job card numbers of your repairs, and requesting a replacement MBP? I wouldn’t bother with going into the stores anymore - they appear to be hell bent on charging for everything they possibly can, and for things they shouldn’t. Sounds like you have a strong argument that you should receive a replacement product, not be charged for just a repair. If you can run and win that argument, the regional office would have sufficient authority to have a new unit delivered to you. They may ask you to take your current MBP into a store to be diagnosed, eg they’d want to ensure there were no liquid spills, hadn’t been dropped, no dents to the casing, hadn’t been tampered with, etc, but that sounds like your best course of action.
Hello,
Thanks Steve, I bought it in France we have a similar legislation (probably european law) “hidden defect law”, If I had a normal use of the computer (This is the case I took really good care of it, but contrary to regular guarantee, I have to prove this, an expertise can be done) under this hidden defect law if the product is not at all usable, not due to the normal aging (I am sure 2 logic boards in 3 years falls in this category ) then I can get the product refund. I will try this.
Cheers
Thanks Steve, I bought it in France we have a similar legislation (probably european law) “hidden defect law”, If I had a normal use of the computer (This is the case I took really good care of it, but contrary to regular guarantee, I have to prove this, an expertise can be done) under this hidden defect law if the product is not at all usable, not due to the normal aging (I am sure 2 logic boards in 3 years falls in this category ) then I can get the product refund. I will try this.
Cheers
FYI here is the link to apple's UK consumer rights Law page
Wow, this is sad. I've had multiple logic board failures in MacBooks throughout the years. The common denominator is that they all have dGPUs. All the integrated graphics were reliable OTOH. I'm glad I'm getting rid of my 2019. Was going to keep it as a backup, but logic board failure basically relegates the laptop to the recycling bin as it's way too expensive to replace.
Let me join the chorus. I bought my 2019 Macbook Pro 16" on 6 Jan 2020. My logic board was replaced on 25 Apr 2023 (cost: some 1000 Euro), then a second time on 30 Jun 2023 (free of charge, being less then 90 days after the previous time), and it overheated and went completely dead a few days ago, on 18 Sep 2023. The replacement logic board (my third) is not expected to arrive before 10 Oct 2023. At your service! (I am typing this on my Macbook Pro 2011 model, still going strong.)
I got a 16 inch 2019 model in may of 2020, it failed in august of 2020 (logicboard issue). Probably a lemon from the factory. After that it worked for 3 years after I replaced it with my current M1 16 inch MPB. It was a good system but I am very glad to have switched to this system, way less heat, way better battery and overal much snappier.
Bought my i9, 32GB, 2TB 16" summer 2020. First logic board failed to the point of not being usable this past April (bad memory per Apple). It was still under AppleCare so it was fixed for free. The new one started failing a few weeks ago (bad memory again). Now it's in for its third board (2nd replacement). At least Apple chose to cover it even though it's out of warranty now.
I'm convinced these are just a defective model whether it is a board design issue or a thermal issue. I swear these things used to be higher quality. My 2010 17" never had an issue (nor the white Macbook that preceded it). Ended up giving it away a year ago as I just didn't have any use for it any longer.
Cut my losses and bought an M2 air to replace it. I don't need quite as much power as my use-case has changed from a few years ago. When I get it back it will be sold.
I'm convinced these are just a defective model whether it is a board design issue or a thermal issue. I swear these things used to be higher quality. My 2010 17" never had an issue (nor the white Macbook that preceded it). Ended up giving it away a year ago as I just didn't have any use for it any longer.
Cut my losses and bought an M2 air to replace it. I don't need quite as much power as my use-case has changed from a few years ago. When I get it back it will be sold.
I can concur this is a serious issue that deserves a recall, or some compensation. I purchased a 32GB model just over 3 years ago. I babied that thing, then just a few days ago out of nowhere a black screen, no charge, total logic board failure and toasted the SSD.
It was outside of Apple's 2-year warranty, and they wanted to charge £695 for a new logic board to repair it. I told them there no way I was going to pay for any repairs on this, especially considering the price I paid for it, and that this particular failure was already well-documented. Luckily I brushed up on the UK consumer law beforehand and argued the product was already faulty upon contract of sale. I made my case and within a few minutes they waived the fee and agreed to fix it for free.
I'm waiting for it to be returned to me so I can get rid of it asap. I just can't rely on this machine any longer. The trade-in value is also outrageous (£535 from Apple) and at 70-80% depreciation it might be the sourest lemon of Apple's catalogue. I would feel pretty guilty selling it to someone else, unless they wanted it for parts.
It was outside of Apple's 2-year warranty, and they wanted to charge £695 for a new logic board to repair it. I told them there no way I was going to pay for any repairs on this, especially considering the price I paid for it, and that this particular failure was already well-documented. Luckily I brushed up on the UK consumer law beforehand and argued the product was already faulty upon contract of sale. I made my case and within a few minutes they waived the fee and agreed to fix it for free.
I'm waiting for it to be returned to me so I can get rid of it asap. I just can't rely on this machine any longer. The trade-in value is also outrageous (£535 from Apple) and at 70-80% depreciation it might be the sourest lemon of Apple's catalogue. I would feel pretty guilty selling it to someone else, unless they wanted it for parts.
same here with my 2019 macbook pro 16".
here: display failure: flickering as hell, always had to re-arrange the angle to keep flickering away. finally gave in and bought a new 15" Air.
Time to add another logic board failure to the ongoing tally 
My 2019 16" MBP A2141 (2.3 GHz Intel i9, 16 GB memory, 1TB SSD, with 5500M graphics, $2700+) logic board just failed of the blue and shortly after my paid extended AC expired ($329). Have been babying it for the last 2+ years since I've moved to my work laptop for daily items. Can confirm it was always running hot and loud, and couldn't work with it on my lap without constantly squirming and re-adjusting my position from the heat so I kept it on a laptop stand for improved heat dissipation and used an external monitor.
Apple Genius confirmed no liquid or physical damage - that the logic board just decided to self-destruct. Apple Store and Genius Bar was no help, and Manager claimed that logic board failures after less than 4 years was "typical" and to be expected. Manager then offered a free laptop case to try to prevent this "from happening in the future." 🤯
I brought in my operational 2012 15" MBP (A1398, $2200) that I've been using for my astrophotography setup to demonstrate the kind of reliability that loyal customers expect from paying for Apple's "premium construction and reliability" with their professional models, but they really don't care about the customer experience anymore.
Truly disappointing lack of customer retention and support for a $3,000 Professional-level device that self-destructs (data and residual value) in under 4 years....
Anyone have success getting Apple to stand behind their products in the US and replace the faulty logic board?
I mentioned I would happily pay the difference to upgrade to a new model if they could at least offer what should've been the trade-in value had the logic board not self-destructed, but once again they couldn't have cared less. Personally, I can no longer continue to purchase Apple products in good faith if they are squeezing loyal customers this badly, even when the logic board issues have been documented so widely.
My 2019 16" MBP A2141 (2.3 GHz Intel i9, 16 GB memory, 1TB SSD, with 5500M graphics, $2700+) logic board just failed of the blue and shortly after my paid extended AC expired ($329). Have been babying it for the last 2+ years since I've moved to my work laptop for daily items. Can confirm it was always running hot and loud, and couldn't work with it on my lap without constantly squirming and re-adjusting my position from the heat so I kept it on a laptop stand for improved heat dissipation and used an external monitor.
Apple Genius confirmed no liquid or physical damage - that the logic board just decided to self-destruct. Apple Store and Genius Bar was no help, and Manager claimed that logic board failures after less than 4 years was "typical" and to be expected. Manager then offered a free laptop case to try to prevent this "from happening in the future." 🤯
I brought in my operational 2012 15" MBP (A1398, $2200) that I've been using for my astrophotography setup to demonstrate the kind of reliability that loyal customers expect from paying for Apple's "premium construction and reliability" with their professional models, but they really don't care about the customer experience anymore.
Truly disappointing lack of customer retention and support for a $3,000 Professional-level device that self-destructs (data and residual value) in under 4 years....
Anyone have success getting Apple to stand behind their products in the US and replace the faulty logic board?
I mentioned I would happily pay the difference to upgrade to a new model if they could at least offer what should've been the trade-in value had the logic board not self-destructed, but once again they couldn't have cared less. Personally, I can no longer continue to purchase Apple products in good faith if they are squeezing loyal customers this badly, even when the logic board issues have been documented so widely.
I bit the bullet and bought a M3 Max base 16" on launch day. Initially I thought to keep my 2019 around, just as a backup, or as a x86 VM / bootcamp machine. But after some consideration I decided to offload it anyway. It is an i9 16GB 1TB 5500, sold at around $600 converted from my currency. Yes it is a huge loss but I got rid of a headache ever after. Mine had gone through one battery + KB swap and two board repairs already, luckily all were under AC+. I am not going to worry if it happens post AC+ now.
Well you can add me to a list also.
I just got my 16" back from repair this week, and it blew this morning while installing Xcode, the fans kicked in real hard and then it was black and silent... Again.
Way out of warranty here in Taiwan and I didn't buy AC+, had it repaired at a place that fixes the board and they say it was to do with the SSD, like the rossman video. The SSD itself was fine, but maybe toast now.
Been buying Macs since 1994. The 2019 16" MacBook Pro was the first Mac I ever returned. I managed to eek out another half year from my trustworthy 2012, and then tried again.
Now to box this POS up and send it back to the repair shop and see what they say. All my Intel Macs are dead and I need one to be able to test my Mac software. I took a risk on getting it fixed, but it seems I shoulda used the cash to buy a couple of 2nd hand Airs (which I could just toss when they die).
I just got my 16" back from repair this week, and it blew this morning while installing Xcode, the fans kicked in real hard and then it was black and silent... Again.
Way out of warranty here in Taiwan and I didn't buy AC+, had it repaired at a place that fixes the board and they say it was to do with the SSD, like the rossman video. The SSD itself was fine, but maybe toast now.
Been buying Macs since 1994. The 2019 16" MacBook Pro was the first Mac I ever returned. I managed to eek out another half year from my trustworthy 2012, and then tried again.
Now to box this POS up and send it back to the repair shop and see what they say. All my Intel Macs are dead and I need one to be able to test my Mac software. I took a risk on getting it fixed, but it seems I shoulda used the cash to buy a couple of 2nd hand Airs (which I could just toss when they die).
My first post here.
Adding to the statistics of a failed logic board on the macbook pro 16 inch 2019.
Out of a sudden, the laptop died on me yesterday, refused to power up.
I brought it in mid Feb 2020, and added apple care+ too, unfortunately, it is already out of warranty right now.
Brought it to the Genius Bar, was slapped with a $1.1K bill quotation for repair.
Tried calling in to speak to a supervisor, nothing the man on the other end can do, except apologise and asked me to consider sending in for a self paid repair.
Adding to the statistics of a failed logic board on the macbook pro 16 inch 2019.
Out of a sudden, the laptop died on me yesterday, refused to power up.
I brought it in mid Feb 2020, and added apple care+ too, unfortunately, it is already out of warranty right now.
Brought it to the Genius Bar, was slapped with a $1.1K bill quotation for repair.
Tried calling in to speak to a supervisor, nothing the man on the other end can do, except apologise and asked me to consider sending in for a self paid repair.
Tsck... I'd like to welcome you to the club, but quite frankly no-ones happy to be in it.
I would check your consumer rights, in some countries, by law Apple has to give you a longer warranty then they do (and they don't need to charge Apple Care for it).
Based upon my experience, if you really want to keep this machine working, get the logic board replaced. I'm not doubting the repair folk work, but I feel the chip blowing out isn't the problem, it's a symptom of the problem.
Otherwise <uncleTim action="rubsHandsTogether" /> get a new Mac <uncleTim shouts="YES" />.
Ever since I started buying Intel Macbook Pro's with discrete GPU's, they have ALL DIED from logic board failures. Thankfully everyone was fixed via Applecare. You think I would've learned... That's almost $30,000 worth of failed macbooks which is really sad. Sorry to hear your losses folks!
Does Apple really reply when you drop a email to Tim Cook...?
How long did it take for representatives from Apple to contact u?
Wondering if I should just bring to a third party to try fixing the logic board or get a new laptop... And selling current one for parts.
In the past I'd contacted Tim Cook over our apps falling into App Review purgatory, they're normally freed up the day after.
I went the repair route and it worked for two days before dying again. I tried to get the store to buy it from me for parts, but they seemed reluctant. They did fix it again, but I have no faith that this machine will ever be able to do anything serious without blowing the same chip again. If I didn't need an Intel Mac for testing software, I'd ditch it and get a new Mac.
My confidence in Apple being able to produce reliable hardware has taken a serious hit.
Does anyone here have had issues with the Intel Core i7-9750H model? I have one since December 2021 (Manufactured in April 2021) but I'm worried if this would happen in the near future.
I mostly use it to edit photos and videos, and doesn't runs "hot" (average temps are about 55-65ºC while editing and with "normal" use it idles at about 35-40ºC, sometimes even 30ºC).
I've watched both iBoff and Louis Rossmann videos and they didn't specify which models are more prone to fail. Sure, all 16" ones have the TPS62180 buck converter, -the chip that literally "fries" your SSD Nand, making your Mac unusable, but I believe that there are some models that tend fail more than the other ones.
Anyway, I love this machine but I'm thinking to sell it to buy an M2 Pro one, because soon or late it will eventually die because of its integrated "Hara-Kiri".
I mostly use it to edit photos and videos, and doesn't runs "hot" (average temps are about 55-65ºC while editing and with "normal" use it idles at about 35-40ºC, sometimes even 30ºC).
I've watched both iBoff and Louis Rossmann videos and they didn't specify which models are more prone to fail. Sure, all 16" ones have the TPS62180 buck converter, -the chip that literally "fries" your SSD Nand, making your Mac unusable, but I believe that there are some models that tend fail more than the other ones.
Anyway, I love this machine but I'm thinking to sell it to buy an M2 Pro one, because soon or late it will eventually die because of its integrated "Hara-Kiri".