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DaPhox

macrumors 6502
Oct 23, 2019
292
442
Oh my god! Send them back. Send them all back! The pictures are horrible. How can one sleep at night??? Get your magnifying glasses & beacons ready!
 
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Bubble99

macrumors 65816
Mar 15, 2015
1,100
304
All gens have had issues, but I think the Air 2 and iPad 4 were probably least problematic. My 3rd Gen Pro was problematic with touch screens here and there and cellular models bending too often, (mine has like 3 super tiny micro dents on the side,) It probably came that way as I keep the iPad safe and sound on a few microfiber cloths. But the point being... Apple needs to do 2 things: use 7000 Aluminum and figure out how to go back to doing a better job anodizing space-gray devices.

I personally am fine with the aluminum we have on all iPads, macs, and whatnot, but I am not fine with stupid engineering and design.

That or he could get iPad Air or 9.7 inch iPad that got bigger that came out last year In the fall.

The 9.7 inch iPad that got bigger last year is the cheapest iPad they have.

Yea he could get last year iPad for the 9.7 inch one that got bigger in the fall for $330
 

Closingracer

macrumors 601
Jul 13, 2010
4,317
1,849
I write "maybe". I wondered how that defect could have made it through quality control. Dent looked like a someone smashed the frame against a hard edge.

Also, there were clear dots of spit on the screen which have not been cleared off properly. Even though the computer has been packaged like fresh and unused from the factory.

Anyways, no questions were asked when exchanging the device.

QC isn’t like that. They aren’t going to check every single unit being made. It is cheaper for them to check one or two or whatever in a batch and exchange the lemons.
 

Torty

macrumors 65816
Oct 16, 2013
1,239
944
I just found a dead pixel on mine as well..... It’s extremely small and in landscape top center. I don’t think I am going to streas to much about it as everything else on the iPad looks good! Don’t want to take a chance sending back and get a replacement that’s got more issues. Still a tad annoying!
If it’s annoying get a replacement. You paid 100% so you can expect 100% of the product.
 

MaxGolden12

macrumors 6502
Aug 1, 2020
477
1,027
Mentioned this in another thread, but I had to return several from Best Buy due to various screen issues and one with a small chip on the aluminum frame on the front and another one which came out of the box with a dent across the rear camera bump. So I've definitely noticed some QC issues with these new iPad Pros too, but I'm very hopeful the one I have ordered from Apple that is currently on its way to me will finally be the one! ?
 

Natzoo

macrumors 68020
Sep 16, 2014
2,016
646
My volume and power buttons have been loose since day 1 but decided to live with it. Hopefully, I don't regret it. Also, the screen has been inconsistent with coating but I put on a screen protector to make it smoother.
[automerge]1597785094[/automerge]
 

spiderman0616

Suspended
Aug 1, 2010
5,670
7,499
OP, I totally get your frustration. I haven't had any Apple products new out of the box in the last few years that have had any major cosmetic issues, but I remember how frustrating it was a few years back with both my iPhone 4 and my iPad 2. Dead pixels, scuffs, etc. It can be so frustrating to get into that return/replace loop and just keep getting replacements that have new issues. One of my replacement iPad 2s had 4 dead pixels!!!!
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
OP, I totally get your frustration. I haven't had any Apple products new out of the box in the last few years that have had any major cosmetic issues, but I remember how frustrating it was a few years back with both my iPhone 4 and my iPad 2. Dead pixels, scuffs, etc. It can be so frustrating to get into that return/replace loop and just keep getting replacements that have new issues. One of my replacement iPad 2s had 4 dead pixels!!!!

Here are a couple more I came across which were damaged right out of the box. One with a huge chip on the aluminum casing by the top right speaker grill on the front and another one with huge scrapes across the top front! Talk about absolutely abysmal QC!

20200614_163908.jpg


20200619_230321.jpg
 

syy89

macrumors member
Original poster
Apr 3, 2020
49
26
Was it damaged in shipping?

The boxes were completely fine. They were damaged out of the box, which most certainly happened during manufacturing. I unboxed them back in June, so hopefully Apple has managed to tighten up their QC by now.
 

Closingracer

macrumors 601
Jul 13, 2010
4,317
1,849
The boxes were completely fine. They were damaged out of the box, which most certainly happened during manufacturing. I unboxed them back in June, so hopefully Apple has managed to tighten up their QC by now.

Lol because you saw them doing it during manufacturing? It could of very well happened during shipping even with no evidence of damage in the box
 

MaxGolden12

macrumors 6502
Aug 1, 2020
477
1,027
Lol because you saw them doing it during manufacturing? It could of very well happened during shipping even with no evidence of damage in the box

If there was no damage to the box as @syy89 said, this doesn’t look like damage that occurred during shipping to me. Something would have to physically penetrate the box before it was unboxed for that to happen, which just seems so unlikely. There is nothing in the iPad box that would cause the iPad to be damaged like that without being damaged itself.

On another note, my latest iPad, this time from Apple which I got this week finally came out in perfect condition! No screen issues or dents as far as I can so this one is finally the charm. ?
 

PROFESS0R

macrumors 6502
Jul 30, 2017
363
347
My iPad Pro delivered this month was perfect so far as I could tell. I am actually more disappointed in Apple’s software and firmware than I am in their hardware. So many things seem to stop working requiring me to do a reboot.
 

SarahJ714

macrumors newbie
Mar 12, 2022
1
0
After using my silver replacement for a day, I noticed a dead pixel near the bottom right corner, to further add to my dismay (see attached photo). Needless to say, this one is being sent back as well, and a third one is on the way from Walmart.

Has Apple's quality control deteriorated over the recent past or am I just really unlucky to have been sent two lemons? Never had such problems with any previous Apple products out of the box in the past so this is kind of alarming to me. ?
I bought mine at Costco 3 times in a row over the past 6 years and I’ve always gotten perfect devices in pristine condition. Costco has high standards to protect their reputations and they are on top of the quality control checks for Costco items. Next time get one there if possible you will not regret it.
 

ericwn

macrumors G5
Apr 24, 2016
12,118
10,910
I bought mine at Costco 3 times in a row over the past 6 years and I’ve always gotten perfect devices in pristine condition. Costco has high standards to protect their reputations and they are on top of the quality control checks for Costco items. Next time get one there if possible you will not regret it.

Costco is nice but they sell stock Apple stuff that should be the same quality than any other Apple reseller.
 

ericwn

macrumors G5
Apr 24, 2016
12,118
10,910
True but they have a generous return policy and often offer iPads at a discount.

I am in agreement, I simply pointed out that the quality control for the products they sell is usual identical to the same item purchased elsewhere. We’re customers there for many years and have returned faulty stuff often enough to know that the quality is the same, it’s the members discount and the return policy that keeps us there.
 
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