21" 2010 iMac. Graphics Failure

[MonkeySee....]

Ouf! I hope you didn't have important data on it and/or have a good backup! Was the shop insured?

No data on it at all. This is the second time theyve had it. I hope they were insured! I had to call the police today to provided them with the S/N of my iMac.

Find my mac installed? You could wipe it remotely.

They have the computer because the OS wouldn't install. Don't think it would show up without it turning on properly

 

[barbu]

No data on it at all. This is the second time theyve had it. I hope they were insured! I had to call the police today to provided them with the S/N of my iMac.



They have the computer because the OS wouldn't install. Don't think it would show up without it turning on properly

Well, let's hope you can make an insurance claim and get a working machine out if it!

 

[kazmac]

OP, I second barbu's hope you can get a working machine out of this. Perhaps call Apple and politely explain what happened including the theft. Ask to speak to a senior adviser. If this doesn't work and the insurance claim doesn't come through, email Mr. Cook with a polite note of what happened. You never know.

I say all of this because I had an awful 3rd party repair experience back in 1999, the shop was taking forever with my brand new lemon of an iMac because they were only being paid $20 to fix it on warranty. When I finally got it back 2 months later, I had an Apple senior advisor send me a letter to confirm if anything went wrong with the repairs Apple would give me a new machine. 28 days later, the machine acted up and Apple made good on their word. I got a brand new iMac, which lasted me almost 4 years.

I wish you all the best MonkeySee...