27-inch iMac - Yellow Tinge

[TennisandMusic]

I think Robitay was referring to BB's suggestion that their products essentially are worthless and that anyone who buys them is a moron who doesn't know the difference between sRGB, RGB, and NTSC.

I completely agree that Apple's customers (myself included) should in no way settle for substandard products like yellow tinged screens. I'll keep sending mine back until I get one that's right, and I hope anyone else that buys one does the same.

Yeah you must be right. Like I was saying before, comparing Apple to Dell or HP in terms of quality problems seems futile at best, for me.

You can get good working products from any of these companies. Apple should be striving for much higher percentages. Imagine how these iMac's would be perceived right now if there were uniform screens, and silent hard drives. I would be all over one right now in fact.

 

[robitay]

Yes thats what I was getting at, I did not make it too clear. Genuine problems and grievance are what these forums are about, its all the other crap that is spoiling this place

I think Robitay was referring to BB's suggestion that their products essentially are worthless and that anyone who buys them is a moron who doesn't know the difference between sRGB, RGB, and NTSC.

I completely agree that Apple's customers (myself included) should in no way settle for substandard products like yellow tinged screens. I'll keep sending mine back until I get one that's right, and I hope anyone else that buys one does the same.

 

[bluebermuda]

bluebermuda is foolish to think that RBG backlighting will ever come to a macbook pro.

Have you seen the Sony RGB backlit TV? It is 4 inches thick.

All laptop LCDs with LED are side-lit.

Most LED monitors with larger screens are backlit.

Backlighting is inferior to Plasma technology and even projection technology.

That is why most sports bars use plasma and why movie theaters use projection.

Even if you had a bunch of LEDs behind there is still space between each LED and that alone will cause a difference in light dispersion.

Until LCD can light each pixel like plasma it will always be an inferior technology and will have these types of defects.

Really. The Dell Studio XPS 16 already has a backlit RGB screen. Do you honestly believe that the new Macbook Pro will not offer a comparable screen?

http://www.anandtech.com/weblog/showpost.aspx?i=569

 

[bluebermuda]

Yeah you must be right. Like I was saying before, comparing Apple to Dell or HP in terms of quality problems seems futile at best, for me.

You can get good working products from any of these companies. Apple should be striving for much higher percentages. Imagine how these iMac's would be perceived right now if there were uniform screens, and silent hard drives. I would be all over one right now in fact.

I completely agree. I too would own a new iMac.

 

[JimAtLaw]

The Dell M6400 and HP 8730w laptops are also available with RGBLED displays and have been for quite some time. That said, if MBP customers are not demanding it, I wouldn't assume Apple will deliver it anytime soon.

 

[bluebermuda]

The Dell M6400 and HP 8730w laptops are also available with RGBLED displays and have been for quite some time. That said, if MBP customers are not demanding it, I wouldn't assume Apple will deliver it anytime soon.

The average MBP customer is clueless. All that they know is that they own a MBP. Imagine the poor sap who purchases a MBP in December only to find that the MBP has been upgraded to i5 and i7 chips in January. If Apple does not offer a RGBLED display on the new MBP they would be very foolish.

 

[JimAtLaw]

The average MBP customer is clueless. All that they know is that they own a MBP. Imagine the poor sap who purchases a MBP in December only to find that the MBP has been upgraded to i5 and i7 chips in January. If Apple does not offer a RGBLED display on the new MBP they would be very foolish.

I disagree on whether they would be foolish - if Apple is selling plenty of MBPs without this, why should they bother? If Apple customers do not insist on hardware as advanced as that required by the most demanding of the HP and Dell customers, as evinced in market share, it seems like Apple's business judgment would be questionable to spend the extra money. (The question here is how many extra customers Apple will get by switching to those screens - if most of the people buying MBPs will still buy one without this, and Apple won't get that many new customers by offering RBGLEDs yet either at this stage, it might not be necessary for them to offer it anytime soon.)

Remember, IBM, HP, Dell and others have been selling quad core laptops for over a year already - Apple hasn't been, and they're still selling plenty of 17s. It's a bummer for those of us who are simultaneously OS X fans and hardware junkies, but it is what it is - Apple does not sell top end hardware (for the most part, anyway), they sell midrange hardware and nice design running OS X (legally).

 

[bluebermuda]

I disagree on whether they would be foolish - if Apple is selling plenty of MBPs without this, why should they bother? If Apple customers do not insist on hardware as advanced as that required by the most demanding of the HP and Dell customers, as evinced in market share, it seems like Apple's business judgment would be questionable to spend the extra money. (The question here is how many extra customers Apple will get by switching to those screens - if most of the people buying MBPs will still buy one without this, and Apple won't get that many new customers by offering RBGLEDs yet either at this stage, it might not be necessary for them to offer it anytime soon.)

Remember, IBM, HP, Dell and others have been selling quad core laptops for over a year already - Apple hasn't been, and they're still selling plenty of 17s. It's a bummer for those of us who are simultaneously OS X fans and hardware junkies, but it is what it is - Apple does not sell top end hardware (for the most part, anyway), they sell midrange hardware and nice design running OS X (legally).

Good response, you could be right especially given the fact that a RGBLED MBP would call attention to the iMac's screen deficiencies.

 

[JimKirk]

Just because they use RBG LED does not mean it is back light versus edge lit

I guarantee you that those RBG LEDs are still edge-lit.

My points about the inferior backlit technology stands whether it is RBG or white LED they are still not backlit.

Think about, it would make the panel too thick.

 

[bluedreamer]

21.5 " Yellow next to 27"

I have a 3 week old 27" that looks terrific.. couldn't be happier.. I have a 21'5 inch next to it that looks like crap yellow compared to the 27. I returned first one.. the replacement did the same thing. I returned that one and the replacement was the same yellow.. If it was on its own it may go unnoticed but together its unacceptable... I called apple and they are trying to figure out whats going on. My second replacement was 45th week.. this one is 47th.. Anybody know weeks not affected by this yellow monitor tinge?

 

[archipellago]

I agree there...the just works thing is a bogus PR line that obviously no longer applies these days, even if it "may have" to a greater degree in the past.

not screen related but....

picked up a new mini yesterday for an OSX dependent customer, straight out of the box..

"no audio device detected"

sys profiler shows a device ID. Sound pane in preferences shows no audio device detected.

garage band launches with 'no driver found error'


genius....

 

[blackmondo]

I also own a Dell and it has been perfect although Dell's customer support is probably the worst in the business. Apple's customer support (at least from anecdotal evidence) appears to be the best in the business, however their quality control is sadly lacking.

I read about the Dell pink/green color problem shortly after posting. You are right about Apple taking returns. Try that with Dell. Ha. I think the moral to the story is never ever purchase a Rev A product from any company. Sit back in the tall weeds and watch for at least 6 months before you make your move.

I bought Dell's current 30 inch monitor in October but returned it very quickly since it had absolutely horrible color uniformity issues - the left side of the screen was pinkish, and the right side greenish. Thankfully Dell refunded me with not too much hassle - apart from the tech support person having me hook it up to a PC instead of a Mac, since she wanted to test my graphics card.... sigh. So maybe I got lucky with Dell, thank god!

About 2 days after they agreed to refund it, Apple dropped the 27inch iMac, which was nice timing. Unfortunately I'm stuck in the queue of people who ordered from resellers in Australia, and I'm still waiting on mine. It's disappointing to read about the yellow tinge, since when I saw the iMacs announced I thought "yay, now I can get an LED display with similar res that shouldn't have any color issues". oh well, hope mine is okay!

 

[darkerside]

Tinge

I know we have all heard the reports of some iMacs with actual screen issues (cracked screens ect..), but I think now we are just stretching to find faults. I have owned every iMac, starting from the White g5 17" models to the Intel models. Currently I own an Intel 20" Alum iMac, an Intel 24" Alum iMac, and a new 27" i7 iMac. If I tried hard enough and analyzed each of these screens under a microscope, I can find faults (the same with any screen and the bigger the screen the easier it is to notice). The reality is when I am using my computer for work, gaming, surfing the web, or even just relaxing watching a movie, I never see any faults.

Some of these posts are as ridiculous as:
"If you stand up and run in place for 5min, then you drink 3 shots of Mountain Dew, then spin around in your chair 17 times, put up an all white (or grey) wallpaper, set the screen to max brightness, place your head 5 inches from the screen, stare without blinking for 120seconds, then sit normal and look at your screen, you will notice a yellow tinge."

Staring at an all white screen(of any type) your going to see things. If you want to find an issue chances are you will (as it is with anything in life).
Perhaps your problem is related to boredom or the lack of a nice desktop background. I can point you all to some good wallpaper sites...

NOTE: If you are someone that has an actual screen issue (as they do exist) this rant is not directed at you

 

[dmackerman]

NOTE: If you are someone that has an actual screen issue (as they do exist) this rant is not directed at you

It's a good point, and it doesn't help that the MacRumors forum background color is grey, and the forum body it another shade of grey. Probably not a good idea to spend a lot of your time on this site if you don't wanna see that yellow tinge.

 

[slicecom]

I know we have all heard the reports of some iMacs with actual screen issues (cracked screens ect..), but I think now we are just stretching to find faults. I have owned every iMac, starting from the White g5 17" models to the Intel models. Currently I own an Intel 20" Alum iMac, an Intel 24" Alum iMac, and a new 27" i7 iMac. If I tried hard enough and analyzed each of these screens under a microscope, I can find faults (the same with any screen and the bigger the screen the easier it is to notice). The reality is when I am using my computer for work, gaming, surfing the web, or even just relaxing watching a movie, I never see any faults.

Some of these posts are as ridiculous as:
"If you stand up and run in place for 5min, then you drink 3 shots of Mountain Dew, then spin around in your chair 17 times, put up an all white (or grey) wallpaper, set the screen to max brightness, place your head 5 inches from the screen, stare without blinking for 120seconds, then sit normal and look at your screen, you will notice a yellow tinge."

Staring at an all white screen(of any type) your going to see things. If you want to find an issue chances are you will (as it is with anything in life).
Perhaps your problem is related to boredom or the lack of a nice desktop background. I can point you all to some good wallpaper sites...

NOTE: If you are someone that has an actual screen issue (as they do exist) this rant is not directed at you

As has been said numerous times, some people require accurate and consistent colour reproduction for the work they do on their iMacs.

 

[CeeZee]

As has been said numerous times, some people require accurate and consistent colour reproduction for the work they do on their iMacs.

I thought that was why Apple made both a consumer line and a pro line.

Don't get me wrong - I'd love the two to be the same (and have the costs still kept down) but the iMac isn't designed to be a pro machine, it's part of the consumer line. If I needed that kind of accuracy for my work, I'd buy a Mac Pro and a 30" Cinema Display.

 

[tombb]

As has been said numerous times, some people require accurate and consistent colour reproduction for the work they do on their iMacs.

And the remaining 99% are OC perfectionists... like me!

 

[SilenceBe]

I thought that was why Apple made both a consumer line and a pro line.

And still they plug their pro tools on the iMac... . The color consistency (and that from every angle) is even something Apple literally advertises with on one of the iMac pages.

Even then since when is displaying white as white on the top and the bottom a "pro feature" ? Hell, some cheap (consumer) TFT monitors don't have problems with that. It's not that we are talking about perfect gamut or support for Adobe RGB colors,... .

 

[slicecom]

I thought that was why Apple made both a consumer line and a pro line.

Don't get me wrong - I'd love the two to be the same (and have the costs still kept down) but the iMac isn't designed to be a pro machine, it's part of the consumer line. If I needed that kind of accuracy for my work, I'd buy a Mac Pro and a 30" Cinema Display.

Sorry, consistent screens are not a "pro" feature.

Also, the 27" iMac screen is superior to the "pro" 30" Cinema Display you would buy instead.

 

[53x12]

I know we have all heard the reports of some iMacs with actual screen issues (cracked screens ect..), but I think now we are just stretching to find faults. I have owned every iMac, starting from the White g5 17" models to the Intel models. Currently I own an Intel 20" Alum iMac, an Intel 24" Alum iMac, and a new 27" i7 iMac. If I tried hard enough and analyzed each of these screens under a microscope, I can find faults (the same with any screen and the bigger the screen the easier it is to notice). The reality is when I am using my computer for work, gaming, surfing the web, or even just relaxing watching a movie, I never see any faults.

Some of these posts are as ridiculous as:
"If you stand up and run in place for 5min, then you drink 3 shots of Mountain Dew, then spin around in your chair 17 times, put up an all white (or grey) wallpaper, set the screen to max brightness, place your head 5 inches from the screen, stare without blinking for 120seconds, then sit normal and look at your screen, you will notice a yellow tinge."

Staring at an all white screen(of any type) your going to see things. If you want to find an issue chances are you will (as it is with anything in life).
Perhaps your problem is related to boredom or the lack of a nice desktop background. I can point you all to some good wallpaper sites...

NOTE: If you are someone that has an actual screen issue (as they do exist) this rant is not directed at you

First you say there are no faults, then you say you can find them if you look for them on yours. So which one is it?

 

[jajo]

Just a brief update.

Me and my colleague swapped our 3.06ghz ATI4670 for 3.33ghz ATI 4850 and they were delivered yesterday.

First the good news. Much of the yellow tinting is gone on both machines we got. The grey bars are still not as identical as they are on my 15" Macbook Pro, but taking into consideration the bigger screen size this is acceptable.

Bad news... One of the 3.33ghz was immediately brought back to the store because of HORRIBLE backlight bleeding in the lower right corner. The other one also has a lot more bleeding than the first 3ghz unit I had, but I can live with it.

The 3.33 with 4850 makes much more noise/hum than the 3.06 with 4670. Just a note in case you are sensitive to noise and making up your mind between the models. But the 4850 is really needed in a machine with this resolution for smooth graphics.

/ jajo

 

[pug1]

Hi all,

To those whom have a 27-inch iMac. Are any of you finding that there is a slight yellow tinge when viewing on the bottom of the screen compared to the top? Its best noticeable when iTunes is open at full length, and comparing the top of iTunes to the bottom. I was just at the Apple Store and they didn't appear to have the same issue - but I was wondering if anyone else on here did.

Dave/QUOTE]
My first i5 purchased from an Apple Store about 12 days ago had the tinge. I returned it and got a perfect one (both week 6 but the replacement was 400 units later). This one, knock on wood, is beautiful. I was lucky.

 

[alexbleks]

My i7 iMac arrived on monday (Built in week 10, Shanghai), it has YELLOW TINGE at the bottom screen aswell!

Ive sent a mail to my local apple retail seller to see what to do next...

 

[IndustrialSpace]

My i7 iMac arrived on monday (Built in week 10, Shanghai), it has YELLOW TINGE at the bottom screen aswell!

Ive sent a mail to my local apple retail seller to see what to do next...

Return it for a refund, unless you want a yellow screen. Apple has not fixed this problem. The have "addressed" it and "put it behind them" by issuing an ultimatum to consumers.

You're now entitled to a ONE TIME screen replacement. If you don't like it, return it for a refund or keep it and live with some yellow on your screen. There is nothing Apple can do to fix it as this is a defect inherent in the LED backlit technology that they are using. The patent itself reveals this.

See here:
https://forums.macrumors.com/threads/872918/

People have had as many as 7 or so replacements which ALL came with varying degrees of yellow. Some more than others. Many just settle and accept the fact that they will have some color inconsistency. They clearly ALL have some yellow.

So you either keep it with some yellow or return it. Thats it. period. Your choice.

 

[tfreeman11]

Good News for Me (My Story)

I bought a 21.5 iMac and exchanged it because of the dreaded yellow tinge. Against my better judgment, I exchanged the 21.5 for a 27. Sure enough the 27 had a worse yellow tinge than the 21.5.

I found this thread and followed the advice to email sjobs@apple.com. I was polite and explained my issue. The next day I received a call from Apple Executive Care. They arranged for an in store LCD replacement. I will say that dealing w/ Apple Executive Care was much much better than dealing w. Apple Care and in-store geniuses. Also, it seemed to me that because this case was being managed by Apple Executive Care that I was not hassled at all by the in-store geniuses regarding the issue.

To make a long story short, the LCD replaced and the display is perfect now. Maybe, I got lucky or maybe I just can't see the yellowing anymore but I'm very pleased with the results.