3rd replacement iMac, again damaged box.

[iMi]

I don't blame you returning the first two. In fact, I don't blame you returning the third one either. As a paying customer, you deserve to receive a product you can feel confident in not being damaged. On the other hand, the purpose of the packaging is to protect the machine inside. Plus, Apple warranties the unit for a year and any shipping related internal damage would most likely come out during the first year.

As for not opening it to make it easier, it doesn't matter. Apple will open and inspect the package once received. Standard procedure. You should open and inspect the machine, even if the box is damaged.

 

[chabig]

...understand that this kind of damage could have impact on display or whole computer.

Yes it could. But you didn’t even look at the machine, and the box is designed to take that damage rather than the machine.

 

[iMi]

Pay for super expensive hand delivered courier or pay for a plane ticket for someone to fly with it.

Outer box damage during transit is normal.

Interior closed density foam that surrounds an iMac is amazing - how well it takes abuse during shipping....

Apple doesn't offer any of those services, so what's the point of suggesting them? He has a point. UPS has a responsibility to deliver the package in good condition. By returning the damaged ones, he is helping Apple manage its supply chain and holding its delivery partners accountable.

The last one was probably fine. I wouldn't have returned it, but take a look at the previous ones. People having holes in boxes, sand and gravel inside? Unacceptable. This isn't a Walmart $199 special. It's a high-end product that costs thousands of dollars.

Let's put it this way... if you went to a Mercedes dealer to take delivery of your new car and it had dirt in the cup holder, gravel on the floor mats, user manual with bent pages, you would not be pleased. Will some of that stuff happen to the car when you use it, of course. But you expect the car to be delivered to you in pristine condition. Volvo gave my wife flowers and a bottle of wine when she picked up hers... The point is that proper branding encompasses all aspects of operations, delivery included. Apple should be aware and Apple should do better.

 

[chabig]

if you went to a Mercedes dealer to take delivery of your new car and it had dirt in the cup holder, gravel on the floor mats, user manual with bent pages, you would not be pleased.

That’s not a good example. Cars are shipped with protection that the dealer removes for before delivery. That’s the “dealer prep” charge. Dirt and gravel on the product itself is the equivalent of damage to the computer.

 

[myjacob]

That’s not a good example. Cars are shipped with protection that the dealer removes for before delivery. That’s the “dealer prep” charge. Dirt and gravel on the product itself is the equivalent of damage to the computer.

So for example you’re buying Omega Watch and getting case ( Red one on photo below ) with dent. I can’t believe that you just don’t care even watch is perfectly fine.

 

[Fishrrman]

OP:

I don't know where you live, but the shipping companies there must be terrible.

Have the NEXT iMac sent to the closest Apple Store where you live.
Then... go and pick it up there.
If the box is damaged, you can show it to them and have them address the problem immediately.

 

[sracer]

Hello !

5 minutes ago, my 3rd iMac arrived. 1st had problem with fan, second one had hole in the box. This one have damaged corner. I don’t know what should I do. Open or return ?

You took pictures before opening it... I recommend carefully opening it to see if the styrofoam/interior packing is dented too, and how much airgap there is between the corner that was dented and the device itself. It is highly likely that the device is fine.

 

[myjacob]

OP:

I don't know where you live, but the shipping companies there must be terrible.

Have the NEXT iMac sent to the closest Apple Store where you live.
Then... go and pick it up there.
If the box is damaged, you can show it to them and have them address the problem immediately.

I will do it immediately but in Poland we don’t have any Apple Store

You took pictures before opening it... I recommend carefully opening it to see if the styrofoam/interior packing is dented too, and how much airgap there is between the corner that was dented and the device itself. It is highly likely that the device is fine.

I didn’t open it. I asked for a one more replacement and additional sticker on package “GLASS, DON’T DROP”. Maybe it will help for UPS/DHL to be more careful with the next unit.

 

[AZREOSpecialist]

Did you buy a computer or a box? If the computer works, who cares about the box? Seriously, the things some people worry about.

 

[G4DPII]

If the condition of the box bothers you so much, are you able to go to an Apple Store and pick it up yourself?

 

[myjacob]

If the condition of the box bothers you so much, are you able to go to an Apple Store and pick it up yourself?

Answer:

I will do it immediately but in Poland we don’t have any Apple Store

 

[sracer]

I will do it immediately but in Poland we don’t have any Apple Store


I didn’t open it. I asked for a one more replacement and additional sticker on package “GLASS, DON’T DROP”. Maybe it will help for UPS/DHL to be more careful with the next unit.

Hopefully you will have more success with the next one and the shippers won't take the "GLASS, DON'T DROP" as a challenge. 😆

 

[Mike Fisher]

Did you buy a computer or a box? If the computer works, who cares about the box? Seriously, the things some people worry about.

Unreal that you’re worry about what people worry about. Led, oled, lcd panels can’t take a drop like that even with air gap, foam protection.
I had 3 computer with me on an AA flight that landed so hard all of the hard drive that we’re screwed in came apart.

 

[AZREOSpecialist]

Unreal that you’re worry about what people worry about. Led, oled, lcd panels can’t take a drop like that even with air gap, foam protection.
I had 3 computer with me on an AA flight that landed so hard all of the hard drive that we’re screwed in came apart.

And even more unreal is someone who worries about people who worry about others. We can keep lobbing this awful analogy back and forth if you wish. The rest of your post is false equivalency. You can drop a box from 10 feet without damaging it, while you can smash a corner without dropping the box. Wow.

 

[Homy]

Did you buy a computer or a box? If the computer works, who cares about the box? Seriously, the things some people worry about.

For someone calling himself Specialist you make some strange statements. The amount of the damage to the box indicates it's been exposed to a hard impact. The fact that both outer and inner box been damaged also confirms the heavy impact. It also looks like the computer has been dropped while someone tried to lift it from above. It doesn't look like something been dropped on the box which in some cases would have minor impact.

We all know what heavy falls can do to the components inside. Even if the damage may not be visible now the problems can appear later after weeks, months or years, because of some loose or damaged cable or component. The fact that we don't know how the box been damaged is also a good reason to return it. A paying costumer should never be forced to take such risks, specially when you buy expensive Apple products. Apple should take the risk and they also have the tools to test the computer to ensure a long life for the damaged product. For a customer without such tools it can only be a very expensive gamble. If you like gambling for some excitement it's your choice of course.

 

[myjacob]

Did you buy a computer or a box? If the computer works, who cares about the box? Seriously, the things some people worry about.

Unreal that you’re worry about what people worry about. Led, oled, lcd panels can’t take a drop like that even with air gap, foam protection.
I had 3 computer with me on an AA flight that landed so hard all of the hard drive that we’re screwed in came apart.

Haha... I had adventure with OLED Three times changed panel in 1 year because horrible banding and dead pixels. 2000€ TV shouldn’t have problems like this.

You mean desktop computers or laptops ?

For someone calling himself Specialist you make some strange statements. The amount of the damage to the box indicates it's been exposed to a hard impact. The fact that both outer and inner box been damaged also confirms the heavy impact. It also looks like the computer has been dropped while someone tried to lift it from above. It doesn't look like something been dropped on the box which in some cases would have minor impact.

We all know what heavy falls can do to the components inside. Even if the damage may not be visible now the problems can appear later after weeks, months or years, because of some loose or damaged cable or component. A paying costumer should never be forced to take such risks, specially when you buy expensive Apple products. Apple should take the risk and they also have the tools to test the computer to ensure a long life for the damaged product. For a customer without such tools it can only be a very expensive gamble. If you like gambling for some excitement it's your choice of course.

Thanks for understanding! That’s exactly what I’m thinking After read some posts I’m feeling kind of “guilty” that I didn’t keep this machine because it’s probably fine.

 

[AZREOSpecialist]

For someone calling himself Specialist you make some strange statements. The amount of the damage to the box indicates it's been exposed to a hard impact. The fact that both outer and inner box been damaged also confirms the heavy impact. It also looks like the computer has been dropped while someone tried to lift it from above. It doesn't look like something been dropped on the box which in some cases would have minor impact.

We all know what heavy falls can do to the components inside. Even if the damage may not be visible now the problems can appear later after weeks, months or years, because of some loose or damaged cable or component. A paying costumer should never be forced to take such risks, specially when you buy expensive Apple products. Apple should take the risk and they also have the tools to test the computer to ensure a long life for the damaged product. For a customer without such tools it can only be a very expensive gamble. If you like gambling for some excitement it's your choice of course.

Sure, keep waiting. It's a choice. If the computer is damaged, Apple will replace it. If it works, use it! My goodness.

 

[FHoff]

I don’t care about shipping box. I know that shipping box is made for protect something inside. Why do you think that I’ll be never satisfied ? I was satisfied with 1st unit, inner box was in really good condition without holes and crashed edges like this.

That make zero sense if you were satisfied with the first, why Is this the 3rd?

 

[myjacob]

That make zero sense if you were satisfied with the first, why Is this the 3rd?

Hmm.. Did you read first post ? I had hardware problem with 1st unit. Fan made metallic rattling sound. I was so unhappy that I had to return this iMac. It was perfect except this fan

 

[wilberforce]

What would be ironic (unfortunate) is to discover the fourth replacement is DOA, despite having a perfect box. There is a significant (albeit small) percentage of people having to return DOA iMacs. A perfect box does not necessarily mean perfect contents. Seems to me there is very little risk in opening and trying it, as it is covered by a warranty.
My box was also damaged. I just opened it and moved on.

 

[allan.nyholm]

Also

@allan.nyholm Det virker til at der lige pludseligt er vildt mange danskere på MacRumors - Synes jeg ser andre danskere dagligt! Weird stuff. But hello


To everyone else... We're totally secret agents and that's like a secret spy language...... Or just Danish, talking about how it seems there's suddenly a lot of Danes on here, either or

vi to har snakket/skrevet sammen før her på MacRumors i forbindelse med theming eller noget i den dur.😊 jeg har ikke set så forfærdelig mange danskere her. Det er dog det bedre Mac Forum her. Nogle fora har sprog sektioner for de større sproggrupper.
Det er nok fint at det ikke er sådan her.

 

[ElectricPotato]

I’d keep the computer but demand a new box!

My cat demanded I upvote this post.

 

[casperes1996]

vi to har snakket/skrevet sammen før her på MacRumors i forbindelse med theming eller noget i den dur.😊 jeg har ikke set så forfærdelig mange danskere her. Det er dog det bedre Mac Forum her. Nogle fora har sprog sektioner for de større sproggrupper.
Det er nok fint at det ikke er sådan her.

Yep, enig - So I'll stop torturing other readers with our secret spy language - But yeah, MacRumors is the best. 9To5Mac has some good content sometimes but MacRumors is hands down the best website and forum.

My cat demanded I upvote this post.

Your cat knows what's important

 

[Nguyen Duc Hieu]

Sure, keep waiting. It's a choice. If the computer is damaged, Apple will replace it. If it works, use it! My goodness.

In Vietnam, if I opened the box, detected the shatter glass and attempted to return it, the Apple authorized service center here would definitely deny all of their responsiblities, blaming the customer for breaking the machine.

I would absolutely return the whole sealed box, without opening it or even cut the seal.

 

[wilberforce]

In Vietnam, if I opened the box, detected the shatter glass and attempted to return it, the Apple authorized service center here would definitely deny all of their responsiblities, blaming the customer for breaking the machine.

I would absolutely return the whole sealed box, without opening it or even cut the seal.

Good point. That's the first good reason I've heard for not opening the box.