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4850 Replacements

T

Tymbo

macrumors 6502
Original poster
Mar 5, 2009
285
166
This thread is to keep track of users with the freezing 2.93 or 3.06ghz ATI Radeon HD 4850 iMac configuration who have managed to get their new iMac into the replacement process and would like to help publicly journalize.

Please provide the following:

------------c&p---------------

Date 1st computer was delivered (knock on your door):
Date you placed computer into FedEx possession:
Date FedEx is expected to deliver computer to Apple:
Estimated Days to ship 2nd computer (while order status says "not yet shipped"):
Estimated Delivery date of 2nd computer (while order status says "not yet shipped"):
Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"):
Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door):
Any Freezes?:

Additional Notes:
 
Date 1st computer was delivered (knock on your door): 4/13
Date you placed computer into FedEx possession: 4/16
Date FedEx is expected to deliver computer to Apple: 4/22
Estimated Days to ship 2nd computer (while order status says "not yet shipped"): 5-7 business days
Estimated Delivery date of 2nd computer (while order status says "not yet shipped"): April 24 - April 28
Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"): TBA
Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door): TBA
Any Freezes?: TBA

Additional Notes:
attachment.php
 
Tymbo, sorry to ask this here but I can't PM you.

How long did it take Apple to update the details on the website. Mine is being replaced and I don't have to return the old one until the new one arrives but the website has not updated.

Cheers.
 
Jammers said:
Tymbo, sorry to ask this here but I can't PM you.

How long did it take Apple to update the details on the website. Mine is being replaced and I don't have to return the old one until the new one arrives but the website has not updated.

Cheers.
Click to expand...

Maybe it was you that I read about that from.... when I read that somewhere, I was jealous that they would send you a new one right away and you wouldn't have to return the old one til you get the new one.

But to answer your question, the updates were immediate. They list the tracking numbers on the apple status order page once it ships. I so happened to have gotten the receipt from fedex that included teh tracking number of the imac that I returned back to them, and it appears it was standard ground shipping.

When I got home, I called Apple and was assured that my computer has expedited shipping, but I forgot to ask them how long until they would actually send out my iMac. I don't want to bother them, so I'm just going to wait patiently til Apple receives my defected iMac.

I think you should call apple at 1800myapple, say "shipping" to the robot, and ask them why your computer hasn't been built and shipped yet.

It is in my opinion that Apple will not send a new mac until they've receive the old one so as to make sure you really sent everything back.
 
Tymbo said:
Maybe it was you that I read about that from.... when I read that somewhere, I was jealous that they would send you a new one right away and you wouldn't have to return the old one til you get the new one.

But to answer your question, the updates were immediate. They list the tracking numbers on the apple status order page once it ships. I so happened to have gotten the receipt from fedex that included teh tracking number of the imac that I returned back to them, and it appears it was standard ground shipping.

When I got home, I called Apple and was assured that my computer has expedited shipping, but I forgot to ask them how long until they would actually send out my iMac. I don't want to bother them, so I'm just going to wait patiently til Apple receives my defected iMac.

I think you should call apple at 1800myapple, say "shipping" to the robot, and ask them why your computer hasn't been built and shipped yet.

It is in my opinion that Apple will not send a new mac until they've receive the old one so as to make sure you really sent everything back.
Click to expand...

I have an email from them stating the case. I will ring them tomorrow. BTW, I am in the UK.
 
Anyone get their replacement past "Not yet shipped" yet? So far only one person, and that's gasport, with his replacement arriving Monday.
 
Tymbo said:
It is in my opinion that Apple will not send a new mac until they've receive the old one so as to make sure you really sent everything back.
Click to expand...

Well I have done this sort of exchange before with other companies. They just ask for a back up credit card and will not charge it unless you do not return the item. If they can't charge the credit card then they will go after you of course. But when I did it , it was never for this high of dollar amount and that was why I was surprised that Apple did that.
 
I called in today asking why my replacement had not been shipped yet, and they told me that they want to receive the return before sending out a replacement.

sigh, that's the easy and false way out.
tomorrow will be one full week since I returned my iMac.

How is everyone else's replacements going?
 
im going to go on a limb and say what they told you was wrong.
When I got my penryn MBP replaced with my unibody, they asked for my CC number for backup, signed a paper saying I will be charged if I dont return old computer and sent out the new unibody immediately. Then I returned my penryn.

However if you didnt sign a statement with them saying they can hold you liable and crap, as soon as your original computer is in the fedex system and in fedex possession, they would start the replacement process of making your new iMac, so im not sure why they told you they have to physically receive it first..
 
My replacement is currently in production and I should receive it before May 6th. I have not returned the old one yet.
 
I've just ordered my replacement this morning. The after sales lady was very nice, I believe her name was Rebecca. Unlike the support person I spoke to who was extremely unpleasant to speak to - very condescending and unhelpful.

Rebecca has promised to expedite the replacement as much as possible so hopefully the new one will be here and working soon and the "paperweight" can fly back home to be somebody else's refurb.

Will update progress.

------------c&p---------------

Date 1st computer was delivered (knock on your door): 21 April
Date you placed computer into FedEx possession: TBC
Date FedEx is expected to deliver computer to Apple: TBC
Estimated Days to ship 2nd computer (while order status says "not yet shipped"): TBC
Estimated Delivery date of 2nd computer (while order status says "not yet shipped"): TBC
Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"): TBC
Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door):TBC
Any Freezes?:

Additional Notes:

3.06GHZ INTEL CORE 2 DUO
4GB 1066MHZ DDR3 SDRAM-2X2GB
ATI RADEON HD 4850 512MB
1.0TB SERIAL ATA DRIVE
APPLE WIRELESS MIGHTY MOUSE-Z
APPLE REMOTE
KYBD (NUM) & USER'S GUIDE-B
COUNTRY KIT,IMAC 24-GBR
 
I also waiting for my replacement,

Received first one on 14th April not returned yet
Replacement ordered 21th April
Replacement will be delivered on 5th-6th May
 
Replacement has shipped today and is due for arrival on or before 28/4 :D

Let's hope it works!
 
My replacement is due to arrive on May, 7 - 8th. Ordered on April, 21st

(Location: Italy)

Fabio
 
I called apple support yesterday afternoon and ordered the replacement imac. They told me TNT would have called me within two days in order to ask me when to come and get the computer... 'till now no one called and on the order status page there's no info of the replacement shipping.
 
nss.aries said:
I called apple support yesterday afternoon and ordered the replacement imac. They told me TNT would have called me within two days in order to ask me when to come and get the computer... 'till now no one called and on the order status page there's no info of the replacement shipping.
Click to expand...

The replacement does not show up on the order page. TNT rang today but I have already told Apple I will not be returning the Mac until I have the new one.
 
Got my shipping estimates:

Date 1st computer was delivered (knock on your door): 21 April
Date you placed computer into FedEx possession: TBC
Date FedEx is expected to deliver computer to Apple: TBC
Estimated Days to ship 2nd computer (while order status says "not yet shipped"): 7 business days
Estimated Delivery date of 2nd computer (while order status says "not yet shipped"): 08 May, 2009 - 11 May, 2009
Date Apple has started building your 2nd computer (when order status no longer says "not yet shipped"): TBC
Date FedEx is expected to deliver (the day you KNOW you will hear a knock on your door):TBC
Any Freezes?:

LOCATION: Ireland
 
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