I wanted to give an update as to Private Internet Access... avoid them for the following reasons:
- China: doesn't work. It's blocked. There are some VPNs that quickly react to a country blocking its use, but PIA isn't one of them. They clearly advertise that it works in China, but I can say first hand it doesn't. During 3 hotel stays, it was blocked on all 3. While connected to China Unicom on the phone it worked, but then quickly stopped working. When I talked to support, they basically blamed it on China. I asked why they don't take down the ad saying it works in China, and they say they'll do it --- riiiiight. Some others do work there just fine.
- United Arab Emirites: doesn't work. It's blocked. Like China, they don't just make a black list and never change it, they keep up with it, and PIA is definitely blocked. Contrary to what PIA says, doesn't work. Tested various providers in both Dubai and Abu Dhabi.
- Qatar: Same as UAE... blocked blocked blocked.
- Refund Hassle: I signed up when I left, and tested it here, working fine. Then when I was traveling and in the above countries it wouldn't work. Of course those countries block access to their website, so I had to wait until I got back. I sent them screen shots. I asked for my annual fee to be refunded and my account closed. They replied that there were no refunds. I pointed out that their website had a guarantee. They said no refunds. I then replied back that I could just dispute it with my credit card since I didn't get the service promises they made, and they replied that if I did that I would lose the dispute because their website says no refunds. I explained that you can't sell a car and have a sign that says "Runs Well, No Refunds" and then send me a photo of a car. They didn't reply. So I opened a dispute on PayPal (I had paid with my credit card through PayPal)... they must have known they were out of gas, and would surely lose this one, so they just issued a refund and cancelled my account...
So I will tell everyone I know to avoid PIA like the plague. Their customer service is bad, their advertisements false, and their own policies aren't followed. There are other VPN providers out there.