A graphic tablet is not working after 11.5 update

[sunny5]

I'm using M1 Mac mini with a graphic tablet which is working as an external display but mirrored from the main monitor. I updated to 11.5 today and then a graphic tablet is not working. Im using Huion Kamvas 13 btw. It's not broken cause It's just not allow me to use two displays at once. If I disconnect the main display and then connect a graphic tablet, it works fine. But then, when I reconnect the main display to use both fo them, the graphic tablet does not work or the main display does not work until I unplug the graphic tablet. The graphic tablet has no signal and it's in a power saving mode. I checked the system report and it says one of the TB port is empty. I have no idea why but I already connected it with USB-C cable. The power shouldn't be a problem cause both TB port can provide enough power and I even have a TB4 hub. I tried all TB ports and it keep showing no signals. There were options for arrangement from System preferences but not anymore. As a result, M1 Mini is not recognizing the tablet.

Yes, I'm quite furious about this issue. It's not a hardware issue. I tried both old and new firmware for Huion Tablet but it didn't solve anything. Now, in order to use a tablet, I have to disconnect the main display. So far, M1 Mac mini is not recognizing the tablet AND it does not providing enough power to run. Since M1 Mac mini can provide enough power with USB-C port, it's hard to believe it.

Any idea?

 

[sunny5]

Update:

I reinstall macOS and yet, it didn't solve the problem. Clearly, Big Sur 11.5 is the main problem and I need to figure out how to downgrade it. With 11.4, I was able to use both monitor and graphic tablet at once.

 

[bananagranny]

Maybe you need to download drivers for the graphics tablet? I know for my Wacom tablet I had to download drivers for it to work.

 

[sunny5]

Maybe you need to download drivers for the graphics tablet? I know for my Wacom tablet I had to download drivers for it to work.

The driver does not affect the connectivity. It just allows you to use a pen. That's all.

 

[lcubed]

sounds like a problem that huion needs to research and address.

is the display detected in the displays system preferences?

 

[sunny5]

sounds like a problem that huion needs to research and address.

is the display detected in the displays system preferences?

I tested a graphic tablet on the other device with USB-C cable and it works perfectly fine. It's not Huion's problem.

At this point, Big Sur 11.5 is the only factor that I can think of after I test multiple factors.

 

[Significant1]

There is a macOS 11.5.1 update available now ?

 

[sunny5]

There is a macOS 11.5.1 update available now ?

Nope, didn't solve the problem.

 

[Significant1]

Nope, didn't solve the problem.

:-( Your are fast. Mine is not even done updating! but maybe you saw the update before me and got a head start..

 

[lcubed]

i reread your initial post. have you confirmed that your cable is still functional?
and that the tablet port is clean of debris.

 

[sunny5]

i reread your initial post. have you confirmed that your cable is still functional?
and that the tablet port is clean of debris.

I tested on Samsung laptop and then tried external SSD with USB-C port and it worked. At least the cable is not broken. It just happened after I got 11.5!

 

[sunny5]

Here's the video after I got Big Sur 11.5. It supposed to work with the main monitor but now, I can't. No problem with the tablet itself and cable since I tested on other devices. I disconnect the cable from the main monitor and then reconnect it to test the problem. As you can see above, there is no way I can use two of them at once. It works fine when I used 11.4 or older. Clearly, 11.5 messed up with something but I have no clues about how did it happen. I checked all settings.

Any idea?

 

[sunny5]

Update:

Huion's factory just reached out to me that M1 Mac mini's display driver needs to be updated. But you know, Mac does not have such thing since macOS itself control everything.

 

[lcubed]

Update:

Huion's factory just reached out to me that M1 Mac mini's display driver needs to be updated. But you know, Mac does not have such thing since macOS itself control everything.

i think you don't know the difference between a driver and an OS.

i just updated the driver required for my RAID on my M1 mini.
it wasn't part of the OS.

 

[sunny5]

i think you don't know the difference between a driver and an OS.

i just updated the driver required for my RAID on my M1 mini.
it wasn't part of the OS.

Oh yeah? Then where is M1 Mac mini monitor driver? Don't say I need to update my monitor cause it doesn't have anything to update.

 

[lcubed]

my RAID driver was supplied by the RAID manufacturer.
contact HUION

 

[sunny5]

my RAID driver was supplied by the RAID manufacturer.
contact HUION

And it has nothing to do with Huion base on my testing cause it works fine before Big Sur 11.5. How come I can not connect two displays after Big Sur 11.5? At this point, it's Apple's problem. Huion's driver only allow you to use a pen. The graphic tablet itself is just an external display.

 

[Queen6]

As the platform updates so must the OEM's who provide HW/SW solutions, just how it is regardless of OS. Obvious is to roll back macOS to 11.4 and wait on the OEM to update the drivers and submit to Apple or you can keep running around in circles...

Q-6

 

[sunny5]

As the platform updates, so must the OEM's who provide HW/SW just how it is regardless of OS.

Q-6

Like I said, a graphic tablet is working as an external display and doesn't require any drivers. How come I'm not able to use two display after Big Sur 11.5? Doesn't make sense at all.

 

[Queen6]

Like I said, a graphic tablet is working as an external display and doesn't require any drivers. How come I'm not able to use two display after Big Sur 11.5? Doesn't make sense at all.

Simple something has changed in the OS and the provider of the tablet needs to address the issue. Apple, Microsoft and many variations of Linux clearly stipulate their requirements. Some Dev's don't follow requirements for their own reasons, equally they can and may fall fowl as a result.

Bottom line is your provider of the graphic tablet is not compliant with the requirements of 11.5.1, they will fix it as it's in their own best interest. Yes Apple could be wrong, equally they will not correct until 11.6 etc. or elaborate as they never do...

Like I said roll back to 11.4 and let time pass...

Q-6

 

[sunny5]

Update:

I just got my M1 Mac mini back and downgraded to 11.4 but the issue didn't resolved. I sent it to Apple for software repair but they clearly have no idea what to do.

 

[sunny5]

I already roll back to 11.4 from that website with ipsw and Apple Configurator 2.

 

[Queen6]

I already roll back to 11.4 from that website with ipsw and Apple Configurator 2.

Sorry out of ideas as 11.4 IPSW should fully reset all FW/SW in the Mac, something has to have changed. Random try a different USB C cable I've been tripped up by this in the past, left running around in SW circles for days. Not all USB C cable's are equal, nor easily identified.

Q-6

 

[sunny5]

Sorry out of ideas as 11.4 IPSW should fully reset all FW/SW in the Mac, something has to have changed. Random try a different USB C cable I've been tripped up by this in the past, left running around in SW circles for days. Not all USB C cable's are equal, nor easily identified.

Q-6

I have no idea and I'm pissed off for what I've been trying. The USB-C cable that I mentioned is an official cable from Huion so yeah... I don't know then...

 

[Queen6]

I have no idea and I'm pissed off for what I've been trying. The USB-C cable that I mentioned is an official cable from Huion so yeah... I don't know then...

I'd still try a cable swap as you've nothing to loose at this point. Does the table have any preferences? if so might be worth to delete them from the Library, unlikely to change anything as an IPSW restore should wipe everything.

what makes least sense is that the tablet work as intended on your other Mac, which leads to a 11.5.1 issue, yet the revert to 11.4 fails to resolve? I wouldn't be too happy either as wiping and resetting takes time and that costs, worse no resolution...

Q-6