A letter to Tim

[nastebu]

I can see why you would feel deceived by the "new" label, but I'm very unclear on what kind of restitution you expected or asked for or feel like you deserve. Surely, since you can cancel your order, no harm was done? In fact, the $50 offer seems very generous to me since you don't even have to return the item as it hasn't even been shipped yet.

Maybe I'm missing something, but what exactly were you asking for that you feel you should have gotten?

 

[akadmon]

I can see why you would feel deceived by the "new" label, but I'm very unclear on what kind of restitution you expected or asked for or feel like you deserve. Surely, since you can cancel your order, no harm was done? In fact, the $50 offer seems very generous to me since you don't even have to return the item as it hasn't even been shipped yet.

Maybe I'm missing something, but what exactly were you asking for that you feel you should have gotten?

At the very least I would expect Apple to offer free AppleCare. And since there is a >60% chance I'll never use it, they should also throw in the 5870 card I ordered, for free. To really make me forget about this whole fiasco and sing Apple's praises for the rest of my life, they should upgrade me to the fastest 12-core at no additional charge.

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Huh? They give you the exact model numbers of the processors.



That's even more exact than the code name.

The fact remains that they did remove the "Westmere" designation from the configuration page. Besides, the tech specs sheet is incomplete. It says nothing about the 6-core processor I ordered.

 

[Buffsteria]

At the very least I would expect Apple to offer free AppleCare. And since there is a >60% chance I'll never use it, they should also throw in the 5870 card I ordered, for free. To really make me forget about this whole fiasco and sing Apple's praises for the rest of my life, they should upgrade me to the fastest 12-core at no additional charge.

Wow...I think I know your real name ;-)

Much changes in a day.

 

[JesterJJZ]

I wrote one too last night.

Mr. Cook,

While I'm among the many loyal Apple fans that we're desperately awaiting the release of new MacPros, I am honestly baffled by today's offering. With all due respect it just feels like Apple is completely abandoning the professional market. I know you agree with me when I say that this MacPro update was barely that. At minimum we all thought we would get Sandy Bridge Xeons, USB3, SATAIII, PCI 3.0 and Thunderbolt. These MacPros are 2+ year old hardware. The Final Cut X disaster was bad enough, we didn't ask for it, we all still want a real FCP8. I don't know a single person that is even considering taking a look at FCPX anytime in the foreseeable future. It feels like Apple is begging us to leave and move to Windows. So we plead with you, at least tell us where the MacPro is going, or if it is even staying around? People that I know are jumping ship left and right. I know the majority of Apple's customers are consumers purchasing iPhones and iPads, but without the professional market under them, I feel Apple will eventually topple upon itself. I feel hurt and betrayed by the company that has raised and nurtured me throughout the early stages of my professional career. All we want is the baddest machine Apple can make and the best software to run on it. Lately, Apple has been coming up very short on both ends as far as the professional market is concerned. Also, what's up with the 17" MacBook Pros? We need those too.

I apologize if you take offense by any of this email. I just love Apple products and I want things to stay that way, I just feel a bit ignored, as many others do.

Sincerest thanks for your time,

 

[goMac]

The fact remains that they did remove the "Westmere" designation from the configuration page. Besides, the tech specs sheet is incomplete. It says nothing about the 6-core processor I ordered.

Again, they gave you the exact model numbers, which is way more exact than the processor code name.

I don't know what speed you ordered but two of those processors listed there are 6 core processors.

Furthermore, you're getting exactly what you ordered. And you can still return it. What feature are you missing that you feel that you were promised? What exactly on Sandy Bridge did Apple promise you that you didn't receive?

Did Apple anywhere say that the new Mac Pro was a Sandy Bridge? Or was that something you assumed?

There are good reasons to write a letter to Tim Cook right now. This is not one of them.

 

[FluJunkie]

The fact that you (the OP) stated in another thread that you were 'lucky' that it was still labeled as New - and really pushing the concept of being compensated - suggests to me that you were doing little more than trying to troll Apple.

So far, I'm pleased to see you haven't gotten anywhere. Upset at the lack of a new Mac Pro? Go buy something else.

 

[Amethyst]

at the very least i would expect apple to offer free applecare. And since there is a >60% chance i'll never use it, they should also throw in the 5870 card i ordered, for free. To really make me forget about this whole fiasco and sing apple's praises for the rest of my life, they should upgrade me to the fastest 12-core at no additional charge.

WTF!!

 

[theSeb]

Look, I was laughing at the apologists last night, but I also consider myself to be a fairly reasonable and logical person with an oddball sense of humour. Therefore I feel that I must add some reason and logic to this thread.

I've read nearly every thread since Monday and you've participated in the major ones. You knew exactly what you were getting so I am not quite sure why you've sent this email. What Apple have done in this refresh is bs, but I don't get the point of this thread and what you're hoping to achieve.

No worries mate. In a couple of years I'll sell this age-old POS *for maybe a grand less than what I paid for it, and move to the next thing, whereas you'll be lucky to get $500 *for your MBP. Keep waiting and keep cooking your thighs, while I enjoy the fastest Mac money can buy today.

That's one of your old posts where you are justifying why you're buying an old computer. You knew it was the same old computer and were happy that it's a couple of hundred dollars less for the exact same 6 core CPU.

Are you now going to say that you actually did not know what you were buying? That you did not bother to check the specifications page on the Apple web site, which is quite explicit and contains model numbers? That includes the upgrade CPUs as well.

I don't think it's a great idea to now feign ignorance and stupidity. You weren't deceived by the new label a couple of hours ago so what's changed?

Look at the threads that you participated in recently. There is just no way you can claim that you did not know the full details of what you were buying since it was mentioned several times by various people.

Yesterday, 18:03 BST

There is a thread on this topic already.

Base quad - price unchanged.
6-core - $700 less.

Yesterday, 20:45 BST

Why a sad face? You'll have "the fastest Mac money can buy" for a full year. Chances are that this is the last of the true Apple workstations (I agree with Cindori's sentiment expressed in another thread), and there may be still be quite a few 1,1 through 3,1 holdouts next year who will be willing to shell out a pretty penny for your 2012 MP (esp. if you get Applecare) when that happens. If the XMac suits your needs - problem solved. If not - problem solved as well.

Yesterday, 20:33 BST

Hope you're right! This will increase the resale value of my soon to arrive "2012" MP

I like the quotes around 2012.

Do I need to keep going?
https://forums.macrumors.com/search/?searchid=28209860

Oh, I see what you're trying to do now

Bought a "2012" hex-hore yesterday. Lucky for me,*apple.com*still had it listed as "new" at that time. I'm on hold with Apple customer service as I'm writing this. Let's see what I can wrench out of them. My options are complaints to BBB, Commerce Dept., all the way to a class action suite. Wish me luck. At the very least, I'm hoping I'll get free Applecare.

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Still on hold. I'm all the way up to tier 3. Things are looking up

 

[Wild-Bill]

Fail.

WOW, this thread is a joke. Five hours after you posted this:

I'm about to order a new 3.33GHz 6-core with Radeon 5870 for $2943 (corporate discount price). With another $168, I'll have 20GB (2+2+8+8) RAM in it, which is 8 more than I have in my current MP. I thought I was going to have to spend at least $1000 more. Admittedly, I'm getting less than I thought I would get, but what I am getting is still more than enough for me. Coming from a 1,1 what's there not to like?

you are trolling Apple. Just as TheSeb pointed out, you knew EXACTLY what you were getting BEFORE you ordered it, and now you have buyers remorse and are trying to troll Apple. What's even more surprising is that you didn't think anyone on here would notice????

 

[theSeb]

WOW, this thread is a joke. Five hours after you posted this:




you are trolling Apple. Just as TheSeb pointed out, you knew EXACTLY what you were getting BEFORE you ordered it, and now you have buyers remorse and are trying to troll Apple. What's even more surprising is that you didn't think anyone on here would notice????

Seems like he assumed, much like Apple initially, that Mac Pro users are stupid and had bad memories. That explains why Apple thought that they could release the same computer and people wouldn't notice.

 

[Wild-Bill]

Seems like he assumed, much like Apple initially, that Mac Pro users are stupid and had bad memories. That explains why Apple thought that they could release the same computer and people wouldn't notice.

Yeah.... But you and I have seen virtually all his posts made yesterday. I had to do a double-take there for a minute.

 

[macbook pro i5]

1) You were probably talking to phone operators in India who've never actually seen a Mac.

Thats just down right racist,I am an indian,I don't live in india I live in New Zealand but I won't let you stereotype indians.

 

[VirtualRain]

LMAO... this forum gets more ridiculous by the day. It's like complaining your steak was over cooked after you wolfed the whole thing down AFTER every patron in the place told you they only prepare it well done... and, of course, you're hoping for a free desert I want first dibs on reality TV rights...

 

[HurryKayne]

Just wrote to Cook tcook@apple.com.
I hope its not just me,lets make a try.
Thanks guys.

 

[Confuzzzed]

Entitlement abounds. Don't like what a consumer electronics company offers, don't buy it

 

[HurryKayne]

I' m doing this,but i also try a little more,doesn't work,amen,but if ,better than nothing,and no one loses if i think its good to make a try.

 

[kfscoll]

WOW, this thread is a joke. Five hours after you posted this:




you are trolling Apple. Just as TheSeb pointed out, you knew EXACTLY what you were getting BEFORE you ordered it, and now you have buyers remorse and are trying to troll Apple. What's even more surprising is that you didn't think anyone on here would notice????

I love it. Finally some folks called out the OP for his shameless attempt to get some freebies out of Apple despite the fact he knew EXACTLY what he was buying. None of us like what Apple's done (or not done) with respect to the Mac Pro but at least we didn't try to pull off a douchey move to try to eke some swag out of Apple.

And I see that now that the OP's been called out, he's vanished.

 

[Buffsteria]

Maybe he's not trolling Apple, maybe he's trolling us.

 

[GoCubsGo]

At the very least I would expect Apple to offer free AppleCare. And since there is a >60% chance I'll never use it, they should also throw in the 5870 card I ordered, for free. To really make me forget about this whole fiasco and sing Apple's praises for the rest of my life, they should upgrade me to the fastest 12-core at no additional charge.

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The fact remains that they did remove the "Westmere" designation from the configuration page. Besides, the tech specs sheet is incomplete. It says nothing about the 6-core processor I ordered.

So herein lies your true motive. You're no stranger to this site and yet, you somehow want us to believe you did not really know what you were getting yourself into? Right. This is nothing more than a ploy to get something for free. Fine, be that as it may, you either buy or don't buy. You had perfect opportunity to cancel your order and instead you whined to Tim Cook and then informed him that you are so furious that you'll continue to line his pockets. I'd be laughing, all the way to the bank.

And thanks to the guy who posted this gem of a thread you created the day you ordered and pre-buyers remorse:
https://forums.macrumors.com/threads/1383829/

 

[akadmon]

Again, they gave you the exact model numbers, which is way more exact than the processor code name.

I don't know what speed you ordered but two of those processors listed there are 6 core processors.

Furthermore, you're getting exactly what you ordered. And you can still return it. What feature are you missing that you feel that you were promised? What exactly on Sandy Bridge did Apple promise you that you didn't receive?

Did Apple anywhere say that the new Mac Pro was a Sandy Bridge? Or was that something you assumed?

There are good reasons to write a letter to Tim Cook right now. This is not one of them.

OK, I'll say it one more time. The spec sheet does not show what 6-core processor is used in a single socket machine like the one I bought. It is not the same 6-core processor as is used in the dual socket 12-core MPs.

Prior to Tuesday, the config page clearly stated that the processor on the machine I wound up buying was a Westmere Xeon. After the page was updated following the keynote, this designation was removed.

Irrespective of whether or not I personally was aware that the processor type had not been updated, it stands to reason that some MP buyers could assume that a processor update did take place. Although, after reading the flurry of messages posted in this forum shortly after the Store came back up, I did get the sense that the processor was still a Westmere Xeon, I mistakenly assumed that the top speed of the 6-core had been bumped from 3.2GHz to 3.33Ghz, because a number of posts said there was 0.133GHz speed bump (as it turns out, the speed bump applies only to the 12-core model, something which was not clear in those posts). So yes, I can honestly say that when I placed my order on Tuesday night I thought I was getting a better processor, albeit slightly so. Only the next day did it become clear to me that there in fact had not been any update to the 6-core model.

Am I guilty of stretching the truth in my letter to Tim? Sure. But I'm also sure that some people who bought the MP on Tuesday were genuinely deceived by the label "NEW". Anyone who believes that Apple removed this label based on anything other than the advice from their legal department is hopelessly naive. What happened on Tuesday is an example of blatantly false advertising. For this I am angry at Apple, both as a customer and as a stock holder (given that this can potentially lead to a lawsuit that could have a negative impact on Apple's image and, ultimately, on the price of Apple stock).

 

[derbothaus]

OK, I'll say it one more time. The spec sheet does not show what 6-core processor is used in a single socket machine like the one I bought. It is not the same 6-core processor as is used in the dual socket 12-core MPs.

Dude, that has always been the case, You need dual QPI links for dual processors. X56xx has dual QPI. The W36xx has only 1. It is, other then that, the same processor. I'll post my CPU-Z screenshot on my Single Hex Mac Pro. Notice the X5680 as "Name" and the Family Specification is W3680. You have no argument unfortunately.

 

[akadmon]

Dude, that has always been the case, You need dual QPI links for dual processors. X56xx has dual QPI. The W36xx has only 1. It is, other then that, the same processor. I'll post my CPU-Z screenshot on my Single Hex Mac Pro. Notice the X5680 as "Name" and the Family Specification is W3680. You have no argument unfortunately.

Where exactly is this explained on Apple's MP page? I just checked: it is not.

Do you genuinely believe that a court of law can be convinced that a customer needs to have this deep a level of understanding of the product (from sources outside of the seller's domain, nonetheless) before making a purchase? I don't. Apple likes to keep it simple. Fine. Let's play by Apple's rules.

 

[derbothaus]

Where exactly is this explained on Apple's MP page? I just checked: it is not.

Do you genuinely believe that a court of law can be convinced that a customer needs to have this deep a level of understanding of the product (from sources outside of the seller's domain, nonetheless) before making a purchase? I don't. Apple likes to keep it simple. Fine. Let's play by Apple's rules.

I know it is not. If you care so much you find out the info. If not Apple will sell you a 6-core 3.33GHz Mac Pro for the going rate. They have never been a company to disclose ALL details. And they give you the processor model numbers. So you use a tool called Google and look up what exactly those numbers mean. Apple just takes the assumption that most people wont care as much. Believe me I am no apologist but consumers have their own responsibilities. I have bought plenty of things and later had to remit because I didn't read something correctly or mistakingly. But I always admit it was my fault. Fear not though. The 6-core is a great box.

 

[goMac]

OK, I'll say it one more time. The spec sheet does not show what 6-core processor is used in a single socket machine like the one I bought. It is not the same 6-core processor as is used in the dual socket 12-core MPs.

Prior to Tuesday, the config page clearly stated that the processor on the machine I wound up buying was a Westmere Xeon. After the page was updated following the keynote, this designation was removed.

Huh? I'm quoting those numbers verbatim from the spec sheet on Apple's site.

Am I guilty of stretching the truth in my letter to Tim? Sure.

/endthread

 

[akadmon]

Fear not though. The 6-core is a great box.

I have not cancelled my order yet. LR 4 (even after the 0.1 update) isn't as snappy as LR 2 used to be. Then again, LR 4 does more than LR2 ever did. Given the volume of photos I process, I need something way faster than my MP 1,1.

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Huh? I'm quoting those numbers verbatim from the spec sheet on Apple's site.

Link please, or I call a lie.