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Other A Message to Our Customers about iPhone Batteries and Performance
- Thread starter sax6575
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So drop the price on batteries as a means to head off the coming storm of lawsuits and everybody eats it up. Free candy for everybody!!!! Great job Apple! /s
Problem fixed, lawsuits go away until the next time Apple gets caught. Lesson learned by Apple, don't be so obvious next time (and there will be a next time).
Sounds about right.
Problem fixed, lawsuits go away until the next time Apple gets caught. Lesson learned by Apple, don't be so obvious next time (and there will be a next time).
Sounds about right.
I'd like a refund on the difference in price for the new battery I had fitted a couple of weeks ago.
First examples of more turf-mowers. Apple steps up, does the right thing, and the panicking astroturfers are predictably trying to twist it to their purposes.
Well, not from me. But several have been filed already.
This is one of those cases where the negative publicity is enough to drive Apple to act. One of those rare times where giving the customer two middle fingers won't work for them like it normally does.
Apple did the right thing by implementing the battery optimizing protocol in iOS and again is doing the right thing with this discount on replacement batteries. Between my wife and kids we have 5 iPhone 6's some of which appear sluggish so we'll get them checked out. Another 3 years of life for $29, I'm satisfied.
I don't agree that they did the right thing. Ask those who bought a new phone instead of a new battery and see if they agree.
And the response, which you also say was the right thing to do, was only made because of public outcry. Would Apple have made this statement/offer if no one knew about the issue?
I doubt it.
We know that will never be the case with the devolving masses of self entitled brats.
Hmmm…don't think I'm being self-entitled when Apple doesn't inform me that their solution is to throttle my CPU rather than actually fix the problematic battery.
If that was to be their solution, then being upfront about it and allowing the customer to decide what they wished to do would have been the proper way to go about it.
No one thinks that their phone is being slowed down because the battery is failing. I doubt very much that the people who actually replaced their phone instead of their battery feel they are being entitled.
I agree it probably would have been better to at least be upfront about doing it from the offset, but I think it was a bit of a no win situation for Apple. They gambled that if (when) it was found out people wouldn’t end up caring or it would have been in force long enough they could have just said ‘we’ve been doing it up to now with no problems’...
Much in the same way they gambled that no one would sue them over iOS 6 and the Facetime certificate issue. But they got sued anyway. Don't recall how that resolved, but their answer at that time was "upgrade".
$29 batteries next year sounds good but that is expected they cant sit back and deny it never happened
But they still have not admitted there liability all they have said is that it affects all models if your battery cant work as it should
This has the potential to blow up big time like the VW scandal hence why there just trying to pave over it like they done with the iphone 8
But they still have not admitted there liability all they have said is that it affects all models if your battery cant work as it should
This has the potential to blow up big time like the VW scandal hence why there just trying to pave over it like they done with the iphone 8
Soooo...... What about the people who upgraded to new phone because they thought their old phone was outdated / slow / broken ?
"But first I need to run a diagnostic test on it" - Genius Bar "Battery" Specialist 2018
Why? They absolutely would not have lifted a finger over this if their methods weren’t exposed.
that is anther thing that could blow up in there face like vw its clear the tests are faked to say your battery is fine no you dont need a new battery but you can buy a new phone now if you want
This was a PR move that will satisfy most people that don't frequent forums or stay up to date on what is truly happening..I still say this was a good start in the right direction BUT like a few members have pointed out they have not apologized nor taking responsibility in the throttling down of older phones..
They did it to me on a 2 year old 5S that wasn't holding a charge. I had to sit there and use my phone for 2 hours so they could watch it die and then deny replacing the battery for me because "everything looks fine"... I was going to pay out of pocket to replace it.
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Exactly, I wouldn't be surprised if they were "refurbished" batteries.
Uh... is this a joke / sarcasm? I won’t go into a chemistry lesson unless you are being serious.
No chemistry lesson needed to know a battery has 100 cycles on it and is being "refurbished" into other phones.
There's a big question here. The $29 battery replacement is only "for anyone with an iPhone 6 or later whose battery needs to be replaced." The big question is: what will the standard be for determining when a battery "needs to be replaced"?
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I didn't see that in the announcement. Did I miss that, or are you assuming they use the current standard? Informational question, not picking a fight. I think it's reasonable to guess/assume that they use the current standard. If they do, honestly (and I am not a hater), it's an almost meaningless gesture.
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I didn't see that in the announcement. Did I miss that, or are you assuming they use the current standard? Informational question, not picking a fight. I think it's reasonable to guess/assume that they use the current standard. If they do, honestly (and I am not a hater), it's an almost meaningless gesture.
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I went back and saw this. “for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. ”
Says nothing about needing to be under 80% though that’s the same standard on the MacBooks.
From the link ...
"Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com."
The "details" will most likely be what i guessed, must fail the battery test before replacement.
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