Adding SSD to 2015 iMac

[tubeexperience]

Assuming you align the screen again correctly, place the strips exactly where Apple had them...basically cover your tracks and deceive the technicians. Great plan. I hope you have a good lawyer.

We bought in one of our upgrade iMac for warranty.

It was repaired. No questioned asked.

Unfortunately, Apple took out our SSD and replaced with a 1 TB hard drive.

As a result, I would recommend removing the SSD before bringing the computer in for repair.

[doublepost=1482953063][/doublepost]

Sorry, what would you say to the Genius after them telling you your iMac logic board is broken and they wont replace it under warranty?

What if you were malted by a bear tomorrow?

These hypothetical questions are not helpful.

 

[bent christian]

We bought in one of our upgrade iMac for warranty.

It was repaired. No questioned asked.

Unfortunately, Apple took out our SSD and replaced with a 1 TB hard drive.

Therby showing Apple does not consider the hard drive a user-accessable part.

The tech was probably doing you a solid. No harm, no foul...but certainly not OK, by the book.

 

[deany]

We bought in one of our upgrade iMac for warranty.

It was repaired. No questioned asked.

Unfortunately, Apple took out our SSD and replaced with a 1 TB hard drive.
[doublepost=1482953063][/doublepost]

What if you were malted by a bear tomorrow?

These hypothetical questions are not helpful.

Please answer my question as you previously were so sure Warranty would stand - no quibble.

Genius:

"We have thoughly inspected your iMac the logic board has broken, clearly the device has been 'tampered' with, as the hard drive has been altered.
We undersand the "Magnuson–Moss Warranty Act" but we believe the 'tampering' may have caused the logic board to fail, sorry - the warranty is invalid''

Whats your answer to that?

 

[tubeexperience]

Therby showing Apple does not consider the hard drive a user-accessable part.

The tech was probably doing you a solid. No harm, no foul...but certainly not OK, by the book.

The Magnuson–Moss Warranty Act specifically allows manufactures to replace aftermarket parts with original parts. It was a mistake on our part leave our SSD in.

That said, they are not allow to deny warranty based on having aftermarket parts.

Please answer my question as you previously were so sure Warranty would stand - no quibble.

Genius:

"We have thoughly inspected your iMac the logic board has broken, clearly the device has been 'tampered' with, as the hard drive has been altered.
We undersand the "Magnuson–Moss Warranty Act" but we believe the 'tampering' may have caused the logic board to fail, sorry - the warranty is invalid''

Whats your answer to that?

First, the display were intended to be removable. How else would Apple/AASP be able to service the device?

Second, the manufacturer is allow to deny warranty if third party parts or installation of third party parts cause the device to malfunction.

For example, if there is a loose screw in the device from improperly installing a part, Apple/AASP may argue that the screw may have caused a short circuit.

However, absent a specific cause, the manufacturer cannot deny warranty.

 

[bent christian]

The Magnuson–Moss Warranty Act specifically allows manufactures to replace aftermarket parts with original parts. It was a mistake on our part leave our SSD in.

Tell that to the judge.

 

[tubeexperience]

Tell that to the judge.

small claims court works pretty well

 

[deany]

The Magnuson–Moss Warranty Act specifically allows manufactures to replace aftermarket parts with original parts. It was a mistake on our part leave our SSD in.

That said, they are not allow to deny warranty based on having aftermarket parts.



First, the display were intended to be removable. How else would Apple/AASP be able to service the device?

Second, the manufacturer is allow to deny warranty if third party parts or installation of third party parts cause the device to malfunction.

For example, if there is a loose screw in the device from improperly installing a part, Apple/AASP may argue that the screw may have caused a short circuit.

However, absent a specific cause, the manufacturer cannot deny warranty.

So why do apple have this document?

This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorised Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Apple

https://store.apple.com/Catalog/Images/worldwidewarranty.html
Apple inc USA

Surely apple would have been told to reword the above if what you are saying is correct?

• They could say 'you damaged the logic board upgrading the hard drive'

• 'and by the way you shouldn't modify without our written consent - here read this'. USA Warranty doc handed to you pointing out clauses above.

With respect you wouldn't have a leg to stand on.

Ps
our May '15 21.5" iMac's logic board went after 18 months from new, luckily we had apple care I was told the cost would have been £500.00 approx $611 no tinkering of the iMac had taken place.

 

[tubeexperience]

So why do apple have this document?

This warranty does not apply: (a) to damage caused by use with non-Apple products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Apple; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorised Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Apple

https://store.apple.com/Catalog/Images/worldwidewarranty.html
Apple inc USA

Surely apple would have been told to reword the above if what you are saying is correct?

• They could say 'you damaged the logic board upgrading the hard drive'

• 'and by the way you shouldn't modify without our written consent - here read this'. USA Warranty doc handed to you pointing out clauses above.

With respect you wouldn't have a leg to stand on.

Ps
our May '15 21.5" iMac's logic board went after 18 months from new, luckily we had apple care I was told the cost would have been £500.00 approx $611 no tinkering of the iMac had taken place.

Magnuson–Moss Warranty Act is the law.

Apple's terms are not.

If there's a conflict, the law always win.

 

[deany]

Magnuson–Moss Warranty Act is the law.

Apple's terms are not.

If there's a conflict, the law always win.

Yes but that law was created in the 70s to for a reason "The law was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner."

are you really saying apples warranty disclaimers 2016 is unfair or misleading in anyway?

if so why is it unfair? what do you find unfair and misleading?

Seems perfectly reasonable to me.

 

[tubeexperience]

Yes but that law was created in the 70s to for a reason "The law was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner."

are you really saying apples warranty 2016 is unfair or misleading in anyway?

if so why is it unfair? what do you find unfair and misleading?

Seem perfectly reasonable to me.

As I said, the warranty tie-in sales provisions you are thinking of are illegal.

 

[deany]

As I said, the Warranty Tie-in Sales Provisions you are thinking of are illegal.

With respect are you saying the disclaimers in this document https://store.apple.com/Catalog/Images/worldwidewarranty.html are unfair misleading and illegal?

Surely not?

 

[tubeexperience]

With respect are you saying the disclaimers in this document https://store.apple.com/Catalog/Images/worldwidewarranty.html are unfair misleading and illegal?

Surely not?

I do think that it is very vague, probably for legal reasons.

Specifically, I am talking about part (e).

What does "significantly" means in that context?

(d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorised Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Apple

Part (d) basically said that if you broke it, it's your fault. That sounds reasonable.

Part (e) is very vague. Obviously, if you get a lot of iMacs and somehow turned them into a ski ramp, the warranty is void. In other contexts, it's no so clear.

 

[bcave098]

I had an Authorized Service Provider replace the spinning hard drive with a third-party SATA SSD for CAD$90 plus tax in my late 2013 iMac (also glued display). Only took 48 hours, I think.