Hi all,
I ordered an iphone 11 pro, space grey and the one that I've received had dust under the screen.
I have returned it and ordered another one, which had a small dust particle under the camera glass, but it was fine, however the screen looked yellowish.
I went in all the stores around, and they all looked different than mine, because that ios is modified, so it was useless to compare them.
Another friend of mine purchased the phone, and when compared side by side, his was brighter and the white was white.
Also, compared to my X, the difference was really noticeable.
As I didn't want to exchange it with vodafone again, I made an appointment to ask for an exchange in the apple store, which is 50 miles away from where I live.
I went there, told them the issue, and they brought another phone - not a demo one - to compare it with mine. The difference was visible but he told me that "it's still under the specification"!!!!!
He also mentioned that it might be because I have a screen protector, however I was happy to remove it, but they said that it's not point cause they won't replace the phone just for that anyway.
I asked about the dust under the camera lens if it's under the specification, and he told me that no, but they won't replace it for that. If I wish, they can open it an clean it. That's a big NO - the phone was one week old.
I then told them that it's randomly rebooting, and they told me that they need to see that - like I can stay all day long in the store and pray for my iphone to reboot.
In the end they told me to change it with Vodafone, as it was purchased from them - yep this is why I pay for apple care, which seems to be a useless service at this point.
I left AppleStore dissapointed, went to vodafone and told them the issue, and asked if I can inspect the new one before exchange it. They totally agreed as this is the 3rd phone. I checked the new one and it doesn't have dust, and the screen is not yellow.
The new device compared to my X, it's not yellow, but not so blue - the white is clear white.
Also the new device is brigher and looks sharper.
I also took pictures in the store with both of the device on same settings: Auto brightness off, True tone off and full brightness.
Picture attached - the one in the left is the old one with yellow screen, the one in the right is the new one.
Also I checked on the website found from a previous post the devices by serial number - pictures attached. The one with yellow screen is the one from week 45, and the one that has the screen white is the one from week 44. It seems that the factory site is not the same.
I know that some people mentioned that there are variances, which I totally agree, however if they have variances with lower quality, do they have variances on the prices as well?!
No they don't! So if they don't accept less money, why should we accept lower quality?!
for some reason I couldn’t trust my own judgement. Kept opening, closing my eyes. Looking directly at it, looking away Lol, thinking my eyes were tricking me to thinking my display was yellowing. Drove me nuts trying to figure if it was normal or a defect and wanted others opinions before my returns window closed, so I posted here and ultimately swapped it out for a “much” more acceptable display.
for some reason I couldn’t trust my own judgement. Kept opening, closing my eyes. Looking directly at it, looking away Lol, thinking my eyes were tricking me to thinking my display was yellowing. Drove me nuts trying to figure if it was normal or a defect and wanted others opinions before my returns window closed, so I posted here and ultimately swapped it out for a “much” more acceptable display.
