Same thing happened to me while I was at work. I even chatted with Apple support and they confirmed signature was not required or requested by Apple. Usually if it is, Apple will send you a form you can hang on the door, or you can pre-release from the UPS website. None of those options were available, since a signature wasn't required. I did talk to the UPS driver through my doorbell, and he basically said "it's a package from Apple and requires a signature."
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iPhone 17 Pro Max Anyone else not getting Launch Day Delivery due to UPS?
- Thread starter C7 POWER
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I spent 3 hours on the phone trying to get hold for pick up and finally got apple to do it, but now my phone says rescheduled for delivery tomorrow. I am assuming my hold is going to over take it though and i won't get it.
Good chance will be delayed by another day for the hold. I made this mistake the year mine got delayed, but I ended up able to call the substation where the trucks come from and they loaded it back on the truck.
I order my iPhone 17 pro max and my wife’s 17 pro max. Hers came yesterday and I had to leave work to sign for it. My was delayed and ups still has not info. They were ordered togetherWell, I am totally bummed.
I do this every year, and without fail my phone has always shown up on Launch Day. This year, My phone arrived into the Charlotte UPS Delivering Hub at 5:23am, but never went out for delivery.
Shows will be delivered by 7pm, BUT it was never put on the truck for delivery, Last scan was at 5:23am when it arrived.
My watch delivered by UPS today, but I was so excited for my Cosmic Orange Pro Max and at this point who knows when it will deliver
Apple said I have to wait until after the date passes for them to help.
My Airpods UPS tracking finally updated this morning after 2 days of silence. One of the updates late last night 9/19 "Saturday delivery has been requested. / Delivery will be rescheduled for Saturday."
4AM this morning saw the package finally moving "Departed from Facility" and now "Processing at UPS Facility" as of 10am... crossing fingers.
4AM this morning saw the package finally moving "Departed from Facility" and now "Processing at UPS Facility" as of 10am... crossing fingers.
Good luck and hope the delivery arrives for you. I got the same update but I still have no scans from UPS. I’m not holding my breath for mine as I believe UPS has lost my phone somewhere.
Have you considered going into an Apple store or carrier store to pick one up and cancelling the original order ?
Now UPS says it will not deliver today and now saying they doubt it will be Monday. WTF
I find that hard to believe - Monday would be the next business day.
I'd call Apple and have them replace it for ISPU - might be quicker than waiting for UPS.
I had a rescheduled delivery for Saturday for a few hours until someone at UPS decided they couldn't be bothered with it.
They have to investigate then I’d have to wait till some are available they said so that’s late October
Mine says delviery by 12 than you click on it and it says delivery by 7 but still says on the way not out for delivery.
UPS is notorious for “misplacing” packages.
I get a monthly delivery of workout supplements, on at least 3 occasions, UPS, did not deliver. One time, it reached my local sorting center, and then was shipped clear across the country. Fortunately, for me, the company that provides the supplements has excellent customer service. They replaced the “misplaced” package. Meanwhile, UPS just responds with stale, empty, scripted corporate apologies. No real attempt to rectify the situation.
I get that everyone makes mistakes, and that some packages fall through cracks, unfortunately, but the blasé attitude their customer service takes is quite displeasing.
I get a monthly delivery of workout supplements, on at least 3 occasions, UPS, did not deliver. One time, it reached my local sorting center, and then was shipped clear across the country. Fortunately, for me, the company that provides the supplements has excellent customer service. They replaced the “misplaced” package. Meanwhile, UPS just responds with stale, empty, scripted corporate apologies. No real attempt to rectify the situation.
I get that everyone makes mistakes, and that some packages fall through cracks, unfortunately, but the blasé attitude their customer service takes is quite displeasing.
Been where you all are. They ended up coming the monday after launch day for me when it happened years ago.
That’s what pisses me off, this morning the guy at UPS says he sees it’s getting loaded and will be out for delivery. 2 hours later I call the next person says it’s not even at the hub (which I can see it is) and says it definitely is not delivering today and probably not the next business day and to call Apple.
The use of outsourcing for service is terrible, the ones you speak to have zero care and they all refuse to call the hub to “try” and actually help
Launch day is always so busy. Ups & FedEx are overloaded im sure. One year I waited a couple of months after launch to get a secure delivery and possibly a better iPhone. It seems the first batch off the assembly line were manufactured to quickly with less QC. Sometimes it's best to wait, that's not great advice for most people, but the stress isn't there.