They’re wrong, I’ve traded mine in store the past two years and my loan was canceled within hours.
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iPhone 15 Pro Max Anyone got iPhone trade-in kits from Apple?
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Hmm my box is arriving today, thinking about just dropping by the apple store and asking in person.
Mine is the same, says label created and was supposed to be delivered today but no tracking info. Just showing the label so I assume mine is in the same situation as yours.
I wish I could just bring my phone to the store, last year when I did this, it was SUCH a problem for them, they absolutely could not figure out how to do the trade in without me actually purchasing a phone since it’s on the IUP even though I did purchase a phone just not in store.
Edit: that’s very weird, as I hit the send button on this message I got a UPS pop up that it’s been reschedule to tomorrow and now showing more scans my wife’s is not yet though.
Mine arrived Sunday morning. My old 14 Pro Max has since been wiped and boxed for return via FedEx to Carlisle, PA. When it arrived, at first I thought I was getting the case I'd ordered early, since the box was about that size. Then I noticed it was from Apple.
Mine just came. I’m a little concerned about the box this year. It doesn’t seem like it will keep things very secure.
Seems like that is their problem. Is there the same foam bag to put the phone in?
Both boxes we have received have been like in the past. Inner white box and foam envelope. Are you on IUP?
No, I’ve never done IUP. They must have a whole different service for those trade-ins then.
The boxes in the past came with a tight plastic you slid your phone into so it was secure. This year it was just cardboard and you fold it down on top of the phone. I shook it and it still didn't slide around, but I think the tight plastic sheet was definitely more secure.
I received mine on Sunday and already sent my phone out. My daughter just got hers today and we both got our phones on the Friday.
If you had your new phone shipped via Apple Upgrade Program/IUP, then you cannot trade in at store because the trade in system is different due to Apple and Citizen Bank system arrangement. You have to mail your trade in with provided trade in kit. I learned it on a hard way last year. If you are not in iUP, then you should be fine to trade in store despite having a trade in box mailed, also per my experience two years ago.
Isn't it cheaper to trade in the iPhone 14 Pro for $570 each year and only put $429 for the iPhone 15 Pro instead of joining the iPhone upgrade program? For instance, the 15 Pro 128 GB is $50 a month which is $600 and $684 with tax.
I was surprised to get the plain cardboard box this year. I haven't erased + packed my phone yet... It's a 13 mini and I'm worried it'll still slide around.
It was pretty secure surprisingly. I put mine in with the case and shook it a bit and didn’t hear it moving around at all. But mine was a 13 Pro, so a bit bigger.
I was surprised at the cardboard box this year, too. I traded in both my 14 pro and a Watch series 7 and both trade-in kits were the same type of box. The watch seemed especially insecure, but it didn't rattle in the box. Sent them both back last week — my return was via UPS. I've already received my full trade in value for both.
Interestingly, the watch box came first. Someone had opened it up, found it was empty, and used the included tape to close it back up. I called Apple Support and they said that as long as the box wasn't damaged and the return label was intact, I could just use my own tape. So that's what I did.
I always take the returns back to a UPS store. There's a multi-carrier mailing center that's a lot closer, but they refuse to give me a receipt for Apple returns. They will give receipts for other stuff, like Amazon. But when it's Apple, they claim that they never give receipts because "it's just the tracking number and you already have that." Pointing out that it's also proof that they received the item for mailing and thus are responsible if it goes missing or is damaged does not change their "policy." So I drive a little further and take it to UPS, who does give me a receipt.
Interestingly, the watch box came first. Someone had opened it up, found it was empty, and used the included tape to close it back up. I called Apple Support and they said that as long as the box wasn't damaged and the return label was intact, I could just use my own tape. So that's what I did.
I always take the returns back to a UPS store. There's a multi-carrier mailing center that's a lot closer, but they refuse to give me a receipt for Apple returns. They will give receipts for other stuff, like Amazon. But when it's Apple, they claim that they never give receipts because "it's just the tracking number and you already have that." Pointing out that it's also proof that they received the item for mailing and thus are responsible if it goes missing or is damaged does not change their "policy." So I drive a little further and take it to UPS, who does give me a receipt.
Received my IUP trade in kit last Thursday. Sent out via FedEx Friday. Apple in CA received it today and just got the email that it was inspected and the loan was closed. Yay!
I was nervous cause the label mid-shipment was replaced. I had to deal with a stolen iPhone during an Apple Care Express Replacement, but luckily zero issues this time.
I was nervous cause the label mid-shipment was replaced. I had to deal with a stolen iPhone during an Apple Care Express Replacement, but luckily zero issues this time.
I was surprised by the return box as well I liked the ones they sent with the plastic that the phone slid into it as it was more secure. I also take my phone right to UPS have them scan it in and give me a receipt when I am there this way I know they have accepted it and it's on them from there.
Anyone knows what happens when you don't send in your trade in and the card on file, Apple card, doesn't have enough to cover the $650 charge? I'm not trying to get away with anything bad just wondering how I end up paying the trade in balance.
