Both my iPads were shipped & sold by Amazon.com/Amazon.com.
I suppose my frustration is that I thought it would be a quick return because I never even opened the shrinkwrap. I'm hoping to wait it out, but keep track to make sure I got the refund.
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All iPads anyone return an ipad to amazon?
- Thread starter callihan_44
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Both my iPads were shipped & sold by Amazon.com/Amazon.com.
I suppose my frustration is that I thought it would be a quick return because I never even opened the shrinkwrap. I'm hoping to wait it out, but keep track to make sure I got the refund.
Well it has to make it to a return center where someone will open the packaging, inspect it for damage and verify everything is there. This is why I would much rather do a return in person because everything can be done right there with no chance of shipping issues and the money is back in my account.
I'm trying to return AirPods and Amazon is insisting on UPS pickup. Has anyone had any luck returning it to an Amazon physical location?
Do they open it up even if the packaging was never opened- shrink wrap never removed?
They should, it's too easy to re-shrink wrap items. Thats how you get stories about opening item X and it was missing or replaced with something different but it had shrink wrap.
Yeah, makes sense. Dumb question lol.
I’m in this situation- I have an iPad Air 5 I ordered on Black Friday, return window ends January 31, but I haven’t opened it because I was not sure about keeping it and thought not opening it would make a potential return easier.
Sounds like that’s not the case, and I should just go ahead and open it and see how I like it before deciding to return, since the return will be a pain in the butt either way.
I returned two “big ticket” items to Amazon recently. Unopened AirPods Pro 2 and an opened Apple Watch 45mm. It took them a while to refund the AirPods, but they did. I am still waiting on a refund for the Watch. It has been almost a month since I returned them. They were both retuned on the same day. I have proof that they were both delivered to Amazon.
Amazon’s customer service has gone into the toilet this holiday season. Each year they are a little worse than the year before. I want my $500+ back and they told me that it can take up to a month to refund.
I would imagine that returning an even more expensive item would go about the same way.
Amazon’s customer service has gone into the toilet this holiday season. Each year they are a little worse than the year before. I want my $500+ back and they told me that it can take up to a month to refund.
I would imagine that returning an even more expensive item would go about the same way.
I don't know is it just me or is customer service turning to crap across the board? A lot of retailers or service providers seem to really be cutting corners on warranty support, return support and general customer service.
I really hope this is just me and not a trend. If it is a trend I hope it reverses soon. It is like major companies have just given up once they get your money they just don't seem to care.
I hope it bites them in the @ss!
Interesting. Even with expensive items that I drop off at Whole Foods or an Amazon location here in Seattle, I get an email acknowledging the return before I get back to my car and usually get the email saying that my credit card has been issued a credit the same day. My - and my wife's - experiences have been outstanding and we've had a lot of returns. I have never had a delay of any sort. I wonder if there is some agreement in place between Apple and Amazon such that a credit will not be issued until Apple has the return and gives the go-ahead on the credit.
You might be right. I have returned some big ticket items and while the refund was not immediate if going back to original form of payment it was certainly faster than with the Apple products I have returned to Amazon.
It is too bad because it makes me hesitant to buy any Apple products from Amazon. Plus in my personal experience the Apple products I have bought from Amazon don't seem to be as good as when I have ordered directly from Apple 🤷.
I don't see why Apple would care. The inventory belongs and is paid for by Amazon, not Apple.
I had to return an out of the box defective iPhone and the experience was pretty bad. The website didn't let me initiate a return at all and made me ask a support rep in chat to initiate it. The reason given was that the support rep has to verify I have logged out of iCloud and Find My. Fair enough....
...except I couldn't set up the phone due to the touchscreen not working on one half of the screen. The support rep couldn't understand me because Amazon outsourced that to India years ago. The issue I have is not with India, it's with going the cheapest route where the support reps do not speak the language and just send you copy-pasted text snippets that have nothing to do with the issue.
I was able to do the return in the end, but having to make the rep understand that the phone is indeed logged out of iCloud multiple times in a row until they thankfully gave up first, that was the annoying Kafka'eske experience I'd like to avoid.
The once great Amazon customer support has been going downhill fast for the previous 2-3 years already, but that's what you get when you make your workers use pee bottles and fire them for working too slowly or trying to unionize. I am buying as little as possible from them now.
...except I couldn't set up the phone due to the touchscreen not working on one half of the screen. The support rep couldn't understand me because Amazon outsourced that to India years ago. The issue I have is not with India, it's with going the cheapest route where the support reps do not speak the language and just send you copy-pasted text snippets that have nothing to do with the issue.
I was able to do the return in the end, but having to make the rep understand that the phone is indeed logged out of iCloud multiple times in a row until they thankfully gave up first, that was the annoying Kafka'eske experience I'd like to avoid.
The once great Amazon customer support has been going downhill fast for the previous 2-3 years already, but that's what you get when you make your workers use pee bottles and fire them for working too slowly or trying to unionize. I am buying as little as possible from them now.
That was not an option with either of these items. The only option was UPS pickup. I would have definitely gone with one of the drop off options if they’d made it available.
I bought a new M2 iPad Pro 12.9 from Amazon to replace my second generation iPad Pro 12.9. I considered returning it because it really wasn’t different enough from the second gen and I was hoping for better battery life but after my experience with the watch, I’ll probably just hang on to it. I have until 1/31 to decide.
Yup. I probably got the refund on the AirPods more quickly because they were unopened. I returned the watch because the watchband was broken. I made sure it was reformatted and that find my was shut off before boxing it back up. They probably want to make sure there’s actually a watch in the box or something.
Highly doubt Apple is involved here. Apple doesn’t own the item once Amazon buys it to resell it so they’d have little to say about returns. For smaller companies Amazon could force them to buy back returned and unsold inventory, but Apple is big enough that they’d just tell Amazon to kick rocks. As Amazon needs Apple in their store more than Apple needs to be there.
This is likely driven by fraud. Not on an individual level, but overall. Apple products have tremendous street value as people will pay close to MSRP for a new in box item and do so quickly. Most items take longer to move and can suffer deeper hits to its street value. This sort of stuff puts serious limits on how quickly a fraudster can cause Amazon damage. Even if not reselling you probably have a fraudster here and there trying to get a “free“ or cheap iPad.
The feds arrest the worst offenders, but I am sure there are many other low level grifters out there.
Man Pleads Guilty to a Return Fraud Scheme Victimizing Amazon.com, Inc.
A Manassas man pleaded guilty today to defrauding the online retailer, Amazon.com, Inc. (Amazon), of over $300,000 by operating a mail fraud scheme to buy high-end products, claim a refund, then return a similar item of significantly lesser value.
www.justice.gov
Amazon records serial numbers of all Apple products shipped. I can see them on the orders.Highly doubt Apple is involved here. Apple doesn’t own the item once Amazon buys it to resell it so they’d have little to say about returns. For smaller companies Amazon could force them to buy back returned and unsold inventory, but Apple is big enough that they’d just tell Amazon to kick rocks. As Amazon needs Apple in their store more than Apple needs to be there.
This is likely driven by fraud. Not on an individual level, but overall. Apple products have tremendous street value as people will pay close to MSRP for a new in box item and do so quickly. Most items take longer to move and can suffer deeper hits to its street value. This sort of stuff puts serious limits on how quickly a fraudster can cause Amazon damage. Even if not reselling you probably have a fraudster here and there trying to get a “free“ or cheap iPad.
The feds arrest the worst offenders, but I am sure there are many other low level grifters out there.
Man Pleads Guilty to a Return Fraud Scheme Victimizing Amazon.com, Inc.
A Manassas man pleaded guilty today to defrauding the online retailer, Amazon.com, Inc. (Amazon), of over $300,000 by operating a mail fraud scheme to buy high-end products, claim a refund, then return a similar item of significantly lesser value.
Could you expand on the way the process is slightly better for Prime members? Just curious .
As many people said, they will because just because of how people are. If they didn’t do that someone would figure a way to remove the iPad and put in something useless to give the package weight. It doesn’t matter how many tamper resistant seals it has, anything could be defeated.
Yes, I know I’m late to this reply but I’ve been busy.