Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple At-Home Advisor...
- Thread starter iHalo
- Start date
- Sort by reaction score
- Status
If it were up to me, I'd hire you simply because you're one of the very few people I've seen around here who has used "its" correctly
Cheers!
For some stupid reason, iOS' autocorrect stubbornly changes "its" to "it's".
Hi,
I just had my interview over the phone yesterday for the At Home Advisor position. I think the interview went well. She asked me to tell her about my self, what I like to do, what drives me. She went over the needs of the job. At first the process begins with a 4-5 week full time training, then moves to Part time (20-24 hr week). I have to work one sat or sun a week for 8 hours, the remainder ours are split up during the other days. They give great benefits, stock options, and discounts on products.
She asked me:
What would you do if your macbook (or any apple device was not starting up)? -I answered, well check if the device is plugged in to see if it is drawing power or charging. If not, then lets schedule a meeting with a local Apple store Genius.
What would you do if a USB device is not working? - told her...make sure that the device does not need a seperate power sources (ie external hardrive or printer). If it is plugged in and 'on', then you may been to download drivers for the device.
Tell me about a customer service issue you recently had and how you delt with it? - I manage a hotel, and told her about a story with a guest who had issues.
Tell me what irritates you about other people? - I told her not being on time. And then I told her reasons and examples why.
Over all the interview was very relaxed and friendly. Thats what Apple wants. A friendly environment for people to communicate in.
Based on her reactions and comments, I think I got the job. I will post again and let you know for sure.
I just had my interview over the phone yesterday for the At Home Advisor position. I think the interview went well. She asked me to tell her about my self, what I like to do, what drives me. She went over the needs of the job. At first the process begins with a 4-5 week full time training, then moves to Part time (20-24 hr week). I have to work one sat or sun a week for 8 hours, the remainder ours are split up during the other days. They give great benefits, stock options, and discounts on products.
She asked me:
What would you do if your macbook (or any apple device was not starting up)? -I answered, well check if the device is plugged in to see if it is drawing power or charging. If not, then lets schedule a meeting with a local Apple store Genius.
What would you do if a USB device is not working? - told her...make sure that the device does not need a seperate power sources (ie external hardrive or printer). If it is plugged in and 'on', then you may been to download drivers for the device.
Tell me about a customer service issue you recently had and how you delt with it? - I manage a hotel, and told her about a story with a guest who had issues.
Tell me what irritates you about other people? - I told her not being on time. And then I told her reasons and examples why.
Over all the interview was very relaxed and friendly. Thats what Apple wants. A friendly environment for people to communicate in.
Based on her reactions and comments, I think I got the job. I will post again and let you know for sure.
I have my 2nd interview today and they wanted to do SKYPE or Facetime. I have no camera so I hope this doesn't impede my chances.
swingerofbirch
macrumors 68040
For At Home Advisors (not college related programs) have you heard of anyone getting hired that is not close to the city they advertise the position at? And why do they need you to live within 100 miles of particular cities if the job is completely virtual?
I too had a facetime interview...not gonna lie it kinda threw me off when i entered the room and saw an ipad with a lady on the other end.
I had my interview then got an email the next day saying i needed to fill out the official apple app and submit to a background check. that was about 5 days ago. does anyone know if this means i'm hired or not? It seems like a few people have been mentioning second interviews?
I just had an interview too and i was asked totally different questions. I was actually interviewed over an iPad and the lady was 80 miles away who was interviewing me.
1. What type of computer do you have and what are all the components and hardware do you know of within it?
2.Tell me about a customer service issue you recently had and how you delt with it? (Previously stated)
3.What makes you a better candidate than someone else for this position?
4. Name a time you encountered a technical issue with a computer, iPad, iPhone, etc and what you did to solve the problem. Then she asked to walk me through each step of how i troubleshooted it.
5. If a person calls into my phone and has an issue with her Mac Mail or similar program and my internet it not working to find a solution... state 3 things you could reccommned for her to check in order to get her email back up.
On another note... After the interview they say wait up to 2 weeks for an email saying whether they want to move you forward or not. I got the email that they want to do a background check and for me to fill out the official application but im still waiting for the user login and password for HireRight.com to proceed... anyone know how long it takes before i recieve that information??
I recently had a facetime interview and i asked about it and my interviewer said this year was there first year doing facetime interviews and that they are going to continue doing it like this if it turns out well. I personally enjoyed it more then a phone interview. I was then asked about 3 days later to do an official apple application so i could move towards a background check so i did but i still havent recieved the info to log in to my background check site... anyone have an idea of how long it took to get the login and password info for HireRight?
+1 to this! I am in the exact same boat. Post something if they ever get back to you
and ill do the same!----------
Well i wore black slacks and a black dress shirt with lines on it. I left the top button unbuttoned and wore dress shoes. But I because Ihad an ipad interview ( which mostb people will have) they never saw anything but my top. My interview was at my school but they had several offices with ipads in them for interviews
MY questions were pretty much EXACTLY like those. I got the email to do a background check a day after my interview, then got the email with my log in info for hireright about 6 hours later. I then did the hireright thing and am waiting now. Anyone know how long I should wait before following up?
----------
I heard back about a week later, then did my interview about a week after that.
+1 to this! I am in the exact same boat. Post something if they ever get back to you
----------
Well i wore black slacks and a black dress shirt with lines on it. I left the top button unbuttoned and wore dress shoes. But I because Ihad an ipad interview ( which mostb people will have) they never saw anything but my top. My interview was at my school but they had several offices with ipads in them for interviews
Will do. And yea i always wear a suit to interviews, but it seems unnecessary if they're only seeing your face
i had a phone interview last friday, how long did it take for you to get the email about the background check?
----------
I recently had an interview last friday and the person told me I should be hearing back from them in a week how long did it take for you to get the background check from your interview?
From what I know it started last year, you can check apple careers to see if the position is available in your area.
I received an email telling me to get the background check and application done the day after my interview. Within two hours of me finishing the application and notifying the woman who sent me the email, I received a username from HireRight. It's been almost a week since then.
Man i did my interview on thursday and they said that i would get an email from HireRight soon but i still have not gotten it.... I sure hope i get it soon because im getting worried. I was told not to follow up because they said they would get back to you either way. I was told also that it could be 2 to 3 weeks after your background check to get any kind of confirmation whether a person got the job...
Well after my interview i waited till the next day and got the email to fill out my Official Application on Apple.com and to respond to her. Then she was supposed to send me to HireRight.com but i havent recieved my email to do so...
Does anyone know their email or is it just the standard recruiting email??
Last edited:
I got the email about filling out the official app a day after my interview, and got the background email a few hours after i felled out the official app.
----------
I'm also interested in your timeline. When did you do your interview, when did you do the official app/background, and when did they call you?
Also, can you give us a sneak peek of what they offered you? Pay, benefits, etc... Thanks!
- Status