Don't get me wrong, I love Apple products but their support totally sucks!!!!!! Man I haven't been this pissed with a company in a long time.
So I decide to call Apple about the yellow screen issue. I get put on hold for 20 mins until I get someone from tech support on the line. I explain my issue (and of course they act stupid like they've never heard of this before) and they tell me to please hold while they look this up. So I get put on hold for another 10 mins. Then the unthinkable happens, my call gets dropped!
So I call back, thinking that something "technical" happened and that I'll be reconnected back to tech support right away. I get the front-end switchboard and explain my situation, they tell me that I have to wait in the same queue as what I was dropped from. I told her you gotta be kidding me, and they said that there is no way to move you to the front of the line. I started to get frustrated on the phone (but never was a jerk towards her) and she makes a smartass comment that "you could be dropped from this call as well". So I told her I'd like to speak to someone in escalations about this.
So I get another guy on the phone and he tells me that basically there's nothing they can do about this and so I ask if he can have the rep call me back. He tells me no there is no way for him to be able to communicate this information back to the rep to call me. I asked him "what no email, no direct phone line?" and he said no and that he would have to wait in the same line as everybody else. I then asked him what the point of our conversation is and he said that they have opened a ticket up with this on record. I told him well that's great but what am I supposed to do now? I also asked if I can speak to someone higher about this as this issue needs to be raised. He told me that I am speaking to the customer relations dept and this is as far as I can go. He then said will transfer me back to the tech support queue so here I am waiting on hold for another 36:11 minutes while we speak.
And Apple wants to sell me Applecare? Lol you have got to be kidding me. Another 2 years worth of this crap? Unless they improve the QoS, they will never get a support penny from me ever.
Is there any way that I can escalate this issue further? Does anyone have any experience with escalations or going further with a complaint to a large corporation such as Apple?
So I decide to call Apple about the yellow screen issue. I get put on hold for 20 mins until I get someone from tech support on the line. I explain my issue (and of course they act stupid like they've never heard of this before) and they tell me to please hold while they look this up. So I get put on hold for another 10 mins. Then the unthinkable happens, my call gets dropped!
So I call back, thinking that something "technical" happened and that I'll be reconnected back to tech support right away. I get the front-end switchboard and explain my situation, they tell me that I have to wait in the same queue as what I was dropped from. I told her you gotta be kidding me, and they said that there is no way to move you to the front of the line. I started to get frustrated on the phone (but never was a jerk towards her) and she makes a smartass comment that "you could be dropped from this call as well". So I told her I'd like to speak to someone in escalations about this.
So I get another guy on the phone and he tells me that basically there's nothing they can do about this and so I ask if he can have the rep call me back. He tells me no there is no way for him to be able to communicate this information back to the rep to call me. I asked him "what no email, no direct phone line?" and he said no and that he would have to wait in the same line as everybody else. I then asked him what the point of our conversation is and he said that they have opened a ticket up with this on record. I told him well that's great but what am I supposed to do now? I also asked if I can speak to someone higher about this as this issue needs to be raised. He told me that I am speaking to the customer relations dept and this is as far as I can go. He then said will transfer me back to the tech support queue so here I am waiting on hold for another 36:11 minutes while we speak.
And Apple wants to sell me Applecare? Lol you have got to be kidding me. Another 2 years worth of this crap? Unless they improve the QoS, they will never get a support penny from me ever.
Is there any way that I can escalate this issue further? Does anyone have any experience with escalations or going further with a complaint to a large corporation such as Apple?
