if they don't fix it, it may be because the fan cable was not plugged back in completely when you put the case back together. This happened to me when I upgraded the RAM in my mini, and I had to open it back up to see what the problem was. If that is the case, your machine probably overheated over time. My fan would sound like it was running at top speed every time it was plugged in, but it was actually not making a complete connection to the power supply. That being said, I am not suggesting this is what happened, just offering a possible explanation. You may want to check and see if it is plugged all the way in before you bring it in, so they can't claim this is what happened.
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Apple Care-Mac Mini and RAM Upgrade-APPLE BLOWS-HATE THEM RIGHT NOW!
- Thread starter Enigmafan420
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I think he misread. It should be that self install upgrades are not covered by applecare.
From: http://images.apple.com/legal/applecare/docs/AppleCare_Protect_Plan_NA_en.pdf
From http://support.apple.com/kb/TA23969
If they want to get technical, note to them that it does not say RAM cannot be upgraded by the user.
Yep tried that approach. All it got me was an argument.
As for the previous poster about the fan lead, that was not the issue, the fan ran as needed. It is my experience that if you do not hook up the fan jumper, it runs constantly as opposed to intermittently (at least on this particular mini).
Went in last night and dropped it off. They were WAITING for me :O
As soon as I got there, they brought out a different genius, didn't even LOOK at the mini-told me they were going to replace the "logic board" (Applespeak). Gave me the claim check and I was out in 5 minutes. I noticed that the "genius" I had spoken with before seemed much more outgoing to the people he was helping than previously.
One thing that drives me nuts about Apple-that use of the term "logic board" exemplifies this. They treat EVERYONE that owns a Mac like they are dip-s*its. I mean seriously, "Logic Board"?!? Who talks like that? They surely must understand that there is a huge and thriving Mac enthusiast group out here (like those of us using this forum) that do know more about a computer than how to turn it off or on.
"Logic board" has been standard Apple terminology for the motherboard and any additional components soldered onto it. You can include the processor and the RAM in some cases in addition to the motherboard itself.
I knew what he meant-my point was they seem to try and throw terms around like that to impress you with their knowledge.
I don't know how old this guy was, but I started building Dos/Windows PCs back in the early 90s. It is sort of hard to baffle me with BS at this stage in my computer life.
While I'm sure these guys spend their spare time sniffing their own farts, the "logic board" is most-definitely Apple-speak for a motherboard.
If the guy's attitude was 'adjusted' when you dropped it off, then he was already humbled by his boss or higher.
Status Update
So the Apple Store called me yesterday to tell me the motherboard for the mini is in. Interesting that they just assume this is what it needs. I guess they are not going to trouble shoot the thing-just gonna swap it.
Anyway, they told me I had until 6 June to get the Mac in. Odd thing is, THEY ALREADY HAVE IT. Left it there on Thursday?!?
They are definitely not giving me confidence in the whole process.
So the Apple Store called me yesterday to tell me the motherboard for the mini is in. Interesting that they just assume this is what it needs. I guess they are not going to trouble shoot the thing-just gonna swap it.
Anyway, they told me I had until 6 June to get the Mac in. Odd thing is, THEY ALREADY HAVE IT. Left it there on Thursday?!?
They are definitely not giving me confidence in the whole process.
It sounds like what happened to my friend when he had his upper case replaced.
He dropped his MacBook off at the Apple Store 70 miles away only to be told that he still needed to drop off his Mac. It took them a week to find it and figure out they already had it.
Friggin Scary....
I could have done it myself if they would have just supplied the motherboard
Closure!
So I picked up the Mini today-running like a champ. They never did tell me what was wrong with it. I think they just wanted me to go away
I think after all this I may never buy Applecare again. While Applecare did cover this, there are SO MANY EXCLUSIONS it seems Apple could almost deny any repair based on their list of exclusions. And its like pulling teeth to get them to agree to honor the warranty-at least in my case.
I dunno-I love Apple products but this "customer service" experience has really frustrated me.
So I picked up the Mini today-running like a champ. They never did tell me what was wrong with it. I think they just wanted me to go away
I think after all this I may never buy Applecare again. While Applecare did cover this, there are SO MANY EXCLUSIONS it seems Apple could almost deny any repair based on their list of exclusions. And its like pulling teeth to get them to agree to honor the warranty-at least in my case.
I dunno-I love Apple products but this "customer service" experience has really frustrated me.
OH THE HORROR!
What is this comment supposed to mean exactly? My only point was that its pretty obvious that the mini isnt meant to be opened by consumers.
Truth be told-once the case is open it is VERY EASY to mod and/or exchange bad components.
Apple's "official" tools for opening this machine include A PUTTY KNIFE, so its not like anyone opening these is doing anything different than Apple is.
...I have my first iMac this past month and it baffles me you would continue to go to the same store...
I would have been on the phone with apple CSR after the guy was rude in the first place... so far my applecare experiences have been good though and you won't always have perfect experiences with any company - we're all human you know...
Good luck with your future apple items (with or without applecare)...
I would have been on the phone with apple CSR after the guy was rude in the first place... so far my applecare experiences have been good though and you won't always have perfect experiences with any company - we're all human you know...
Good luck with your future apple items (with or without applecare)...
I did call Applecare CSR which is how the mini got fixed. CSR called the store and directed them to fix it, which the store resisted even after that call. When they finally relented, they made sure I knew that in their opinion they were fixing it only as an accomodation.
Unfortuneately for me, that store is the only store in my area. The other ones do not make geogrpahic sense for me to use based on where I live and work.
All this being said, they DID fix it. It works fine. It is just that is was such a hassle. Apple computers are not cheap-we all know that and M$ keeps reminding us. On top of that, Applecare is also not cheap, and I have to think in most cases it makes Apple a tonne of money as they likely are not fixing too many machines.
Applecare should cover accidental damage. Most other electronics resellers extended care does. A guy came in when I was there and had gotten water in his iPod. Applecare didn't cover it. It is not like the guy intentionally dipped his iPod in a pool.
And, I expect more from Apple. I pay a premium to obtain their generally superior products that require little attention. When one does, I should not have to fight to get it fixed.
So I picked up the Mini today-running like a champ. They never did tell me what was wrong with it. I think they just wanted me to go away
I think after all this I may never buy Applecare again. While Applecare did cover this, there are SO MANY EXCLUSIONS it seems Apple could almost deny any repair based on their list of exclusions. And its like pulling teeth to get them to agree to honor the warranty-at least in my case.
I dunno-I love Apple products but this "customer service" experience has really frustrated me.
This situation is exactly why I recommend using Apple authorized service centers. They do not have any issue with modded systems so long as the mod didn't cause the problem. Using them also helps small business owners stay in business so we don't always have to go through the manufacturer.
Cheers,
I couldn't agree more that the mini is a breeze to open and work on. Maybe its years of building pc's but I found it fun to change out the hard drive and ram in mine. Would recommend it to anyone who buys one.
As has been mentioned in several threads, opening and working on a Mini is not as simple as some suggest.
https://forums.macrumors.com/showthread.php?p=7370346#post7370346
Many users have attempted this and broken the Mini. While plenty have successfully performed Mini upgrades, it should not be suggested that such upgrades are completely without risk. This very thread should also make that quite clear.
Obviously, many users have and will do so, however, I would NOT recommend performing self-upgrades on a Mac Mini to "ANYONE" who buys one.
Cheers,