Unfortunately they can. I had my iCloud suspended because they thought I was engaged in fraudulent transactions with gift cards. After a couple phone calls and escalation, I was able to get it resolved. But it did indeed suck.
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Apple courier (Uber) may have stolen 2 Macbooks I bought and it's looking like Apple is not going to help.
- Thread starter Six0Four
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Small update:
Lots of people online told me to contact Tim Cook by email. Obviously not expecting him to reply but apparently he has a team that responds to these emails for situations like this. Got a call today from a nice lady that asked a couple questions and for the police report number and to forward the original email i got from Apple telling me they wouldnt help me with a refund or replacement. She said she took over the case and is looking into it and to expect a call in a day or two. She seems pretty high up the food chain..
One thing I explained to her and to the police that came to visit me, was when someone visits/delivers anything to my building they must buzz in first. This comes through as an incoming call on my phone. I told her and the police that I will supply my login info for my phone carrier to see I had no incoming calls within hours of the supposed delivery.
Phone history on right matching with the carrier history on the left with the correct calls. There was someone who buzzed up that day at 12:40pm MDT (Local time) but that was Instacart (order shown below). The supposed delivery for the Apple products was 3:52pm MDT (Local time). No I dont know why my carrier records show EST for my call history.
Yes I know a screenshot will not hold up in court, but I am willing to give Apple or the Police my login info for my Carrier. Just using this screenshot as an example.
I'm confident that if this is truly looked into by a real person who wants to put in the time to find the truth than it will end in my favour.
I appreciate all the advice i got here and will give an update once I hear from her.
Lots of people online told me to contact Tim Cook by email. Obviously not expecting him to reply but apparently he has a team that responds to these emails for situations like this. Got a call today from a nice lady that asked a couple questions and for the police report number and to forward the original email i got from Apple telling me they wouldnt help me with a refund or replacement. She said she took over the case and is looking into it and to expect a call in a day or two. She seems pretty high up the food chain..
One thing I explained to her and to the police that came to visit me, was when someone visits/delivers anything to my building they must buzz in first. This comes through as an incoming call on my phone. I told her and the police that I will supply my login info for my phone carrier to see I had no incoming calls within hours of the supposed delivery.
Phone history on right matching with the carrier history on the left with the correct calls. There was someone who buzzed up that day at 12:40pm MDT (Local time) but that was Instacart (order shown below). The supposed delivery for the Apple products was 3:52pm MDT (Local time). No I dont know why my carrier records show EST for my call history.
Yes I know a screenshot will not hold up in court, but I am willing to give Apple or the Police my login info for my Carrier. Just using this screenshot as an example.
I'm confident that if this is truly looked into by a real person who wants to put in the time to find the truth than it will end in my favour.
I appreciate all the advice i got here and will give an update once I hear from her.
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