Unfortunately they can. I had my iCloud suspended because they thought I was engaged in fraudulent transactions with gift cards. After a couple phone calls and escalation, I was able to get it resolved. But it did indeed suck.
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Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.
- Thread starter Six0Four
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Small update:
Lots of people online told me to contact Tim Cook by email. Obviously not expecting him to reply but apparently he has a team that responds to these emails for situations like this. Got a call today from a nice lady that asked a couple questions and for the police report number and to forward the original email i got from Apple telling me they wouldnt help me with a refund or replacement. She said she took over the case and is looking into it and to expect a call in a day or two. She seems pretty high up the food chain..
One thing I explained to her and to the police that came to visit me, was when someone visits/delivers anything to my building they must buzz in first. This comes through as an incoming call on my phone. I told her and the police that I will supply my login info for my phone carrier to see I had no incoming calls within hours of the supposed delivery.
Phone history on right matching with the carrier history on the left with the correct calls. There was someone who buzzed up that day at 12:40pm MDT (Local time) but that was Instacart (order shown below). The supposed delivery for the Apple products was 3:52pm MDT (Local time). No I dont know why my carrier records show EST for my call history.
Yes I know a screenshot will not hold up in court, but I am willing to give Apple or the Police my login info for my Carrier. Just using this screenshot as an example.
I'm confident that if this is truly looked into by a real person who wants to put in the time to find the truth than it will end in my favour.
I appreciate all the advice i got here and will give an update once I hear from her.
Lots of people online told me to contact Tim Cook by email. Obviously not expecting him to reply but apparently he has a team that responds to these emails for situations like this. Got a call today from a nice lady that asked a couple questions and for the police report number and to forward the original email i got from Apple telling me they wouldnt help me with a refund or replacement. She said she took over the case and is looking into it and to expect a call in a day or two. She seems pretty high up the food chain..
One thing I explained to her and to the police that came to visit me, was when someone visits/delivers anything to my building they must buzz in first. This comes through as an incoming call on my phone. I told her and the police that I will supply my login info for my phone carrier to see I had no incoming calls within hours of the supposed delivery.
Phone history on right matching with the carrier history on the left with the correct calls. There was someone who buzzed up that day at 12:40pm MDT (Local time) but that was Instacart (order shown below). The supposed delivery for the Apple products was 3:52pm MDT (Local time). No I dont know why my carrier records show EST for my call history.
Yes I know a screenshot will not hold up in court, but I am willing to give Apple or the Police my login info for my Carrier. Just using this screenshot as an example.
I'm confident that if this is truly looked into by a real person who wants to put in the time to find the truth than it will end in my favour.
I appreciate all the advice i got here and will give an update once I hear from her.
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That means the liability is Apple’s in this case.
Apple - Legal - Sales Policies - Canadian Retail Sales
www.apple.com
...As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s)…
I had a laptop almost stolen by an Amazon delivery driver recently. Amazon provide a one-time code that you give the driver before he’ll give you the parcel.
Sounds good, but the latest common scam is that the delivery driver will open the package, remove the expensive item, replace it with a worthless item (like a book), reseal it, then deliver it to you. You give them the code, and it’s not til after they’ve given you the parcel and they’ve left that you realise you’ve been conned.
Amazon won’t help because, well, you gave them the one-time code and accepted delivery. They only care that a delivery was made, not what was in the delivery.
In my case, I’d followed the delivery on the app, saw the driver pull up, but the driver never delivered. He then drove away and the status changed to delivery the next day. On Googling, I learned that this is what happens when they go away and change the item in the parcel.
So I contacted Amazon, told them to cancel the order, and said I’d refuse to accept it if the driver attempted delivery. I no longer buy anything of value from Amazon.
I think when I recently got my M3 MBA from Amazon I was under the impression I had to sign for it. So…much time wasted waiting near the front door. The driver put the package on the front porch and didn't even ring the doorbell.
Right…it’s meaningless - Apples has to prove you took possession - not the other way around.Apple - Legal - Sales Policies - Canadian Retail Sales
www.apple.com
...As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s)…
Apple should figure out a way to allow us to set up Activation Lock at the time of order. I mean, they will know the serial number of the device(s) they're shipping to us, so why can't they just link it to our Apple ID if we choose to do so? Of course it wouldn't prevent theft during shipment, but it would hopefully help deter it. After all, that's one of the reasons for having Activation Lock.
'... the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s)...'
I wouldn't think the Uber driver is a person designated by you.
I imagine that Canada has a small claims court, where costs are limited (no paying the other side's lawyer fees if you lose).
OP:
Looks like a chargeback through your credit card company is your only recourse now.
Try to get that done, and live with whatever consequences there are, re your relationship with Apple.
NEXT TIME:
I'd recommend ordering online, but with local pickup BY YOU at the nearest Apple Store.
Your story makes me VERY wary of using the "get it today for an extra $9" option when buying online from Apple...
Looks like a chargeback through your credit card company is your only recourse now.
Try to get that done, and live with whatever consequences there are, re your relationship with Apple.
NEXT TIME:
I'd recommend ordering online, but with local pickup BY YOU at the nearest Apple Store.
Your story makes me VERY wary of using the "get it today for an extra $9" option when buying online from Apple...
Any idea why do they do that delivery dance? Why not go to the back of the truck, steal the item and deliver the paper weight right away?
Regarding the original poster I am also amazed Uber lets expensive itens be delivered like that.
Around here the last resort usually is public shaming. It's messy but when you haven't got anymore options...
I think you mean "...I am also amazed Apple lets expensive itens be delivered like that."
Apple is fully responsible as they are the entity from which he bought the laptops. Yes I am sure some customers pull some BS to rip off Apple in these cases but that is even more reason for Apple to not cheap out and use better delivery methods.
It looks really ridiculous to me as Apple rejected your request simply because uber said it was delivered. Did uber ever give any sort of poof of delivery?
This is disgraceful - but not unexpected, Apple has form for this. Plus they are a huge company and you are a little nobody.
Only other options are for you to make a huge stink with the media. If they put stories online or on TV then Apple might change its tune.
This is why as much as possible I try to buy items like these in person, and take delivery in person from where I purchased it.
Only other options are for you to make a huge stink with the media. If they put stories online or on TV then Apple might change its tune.
This is why as much as possible I try to buy items like these in person, and take delivery in person from where I purchased it.
If you have applecare+ (complimentaty in first 7 days) isn't theft covered? I know that's not necessrily a refund (and i would not stop pursiing that), but it might help you be less out of pocket? I'm not sure how it works without ever having activated the machine, however?
Might be another avenue to pursue, if getting a straight up refund is not possible. You should have serial numbers included in your apple order emails - report them stolen at the very least?
All this said, have you taken this up with Uber? Uber stole your stuff, not Apple.
edit:
it would appear that applecare+ theft cover is only applicable to iphone apparently :-\
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My guess is to make sure it doesn't look like it's been tampered with. If it looks like it has, the recipient just won't accept it. But I'm just guessing there.
Nothing. Just a text from apple saying your item has been delivered. On these orders the customer is not able to contact the driver, unlike an ubereats order. I contacted ubereats support on twitter like people on reddit recommended and they got back to me and waiting for their email after me sending a bunch of screenshots and explaining the story. It is very hard to speak to someone at ubereats with any pull.
Thanks, ya I understand. For some crazy reason I just thought paying Apple for the delivery it was risk free.
That day I was extremely busy and thought it was a good option.