I still remembered the first time I took my 2008 MacBook Pro into an Apple Store to have them look at the failing nvidia gpu. I had purchased it a year or two before and it had set in one spot on my desk where I used a wireless keyboard with it, so it had only been opened up maybe a handful of times and the display hinge was still just as tight as the day it came out of the box. The Apple "Genius" opened up the display and noticing it was stiff started to open and close my laptop like when you have a flat piece of metal you're trying to break in half using friction without sawing it. I watched on in horror as this moron said "man this is tight lets loosen it up a little". If that sort of thing happened to me today the mf'r would be laying out cold face down on the floor of the store. At the time the only other Apple product I had had was a IIe my parents bought us from radio shack back in the day. That MBP was my first venture into the world of Apple products coming from Windows computers.
...regardless of if the employee meant anything underhanded, dishonest or whatever, most of the kids that work in these stores are the same. Every time I've gone into an Apple Store and interacted with anyone, theyve hardly been geniuses and they all want to push new product versus repair as a first resort. The title 'genius' at an Apple Store is meant to be ironic.
As it turns out I watched a video where it showed that the screen on the MacBook Pro that this guy was bending back and forth was an archilles heel of sorts due to a cable running through it. I don't have time now to look it up, but there's a Rossman video where he shows all of the engineering mishaps from Cupertino starting with the 2008 nvidia chip fiasco in those machines.
It would be a mistake to ever give Apple the benefit of the doubt.
