feel like I'm repeating myself here again but the sales thing was just to show that no matter what the forum consensus is (and I wasn't calling you a liar about that) the iMac sales have not been hurt by the discontinuation of a matte option.
How can you know this for a fact based solely on iMac sales growth? What if sales could have been even higher had matte been left as an option? Might many of the refurbs available online be returns based on this very issue?
I returned my 24" 2.4 iMac to the Fashion Fair Apple Store (Fresno, CA) today, and I had to drive about 2 hours to and from the store to accomplish this. I expect many Mac fans to jump on me for buying it in the first place, then throwing away the 10 percent restocking fee, but hear me out.
The glossy screen of the 20" iMac we used in the store the day of purchase did distract me from the programs my son was using, but I felt this was most likely due to the bright store lighting. At home, I thought there would be less glare. This turned out to be true, but the glare that was present during daylight hours still bothered me more that I expected.
When the Apple Store rep asked me why I was returning the computer, I cited the glare as the primary reason, and he indicated that many customers felt the same way. That is not to say they also returned their computers, but he had heard complaints.
The glare wasn't the only reason I returned it, however. I was mindful of impending updates, as well, and remain hopeful that a matte iMac (or headless xMac much less expensive than the Mac Pro) will be offered. Additionally, my previous iMac (Intel Core Duo 1.8 17") recently presented its fourth vertical line on the display, so my confidence in built-in screens continues to drop.
I took a chance on the iMac 24", and though I lost a bit of money on the restocking fee and driving back and forth to Fresno, it was absolutely worth it. I feel much more comfortable now either waiting for updated iMacs or waiting to save additional money for a Mac Pro and ACD.
I'm dismayed, however, that so many forum members attack people for simply being a little unhappy about a particular feature of their Mac. I don't begrudge anyone their right to love the glossy screen. Colors do POP out of the screen. I just wish everyone allowed for more differences of opinion.
The glossy versus matte screen issue is one example, but there are certainly others. Consider the condensation issue some have experienced. Just as some in this thread have suggested those bothered by glare have inappropriately situated their Macs in areas with too much ambient light, others have informed those suffering condensation within the iMac glass that their Mac is in an area that is too humid. Some even suggest that they should be thankful that the iMac is warning them about this overabundance of humidity. What if their previous Mac, or PC for that matter, gave no indication of serving as a relative humidity measurement instrument in the same location?
Can't we just cut people a little slack if a particular aspect of their Mac does not thrill them? Maybe not, but I remain hopeful. Flame away if you must. I'll try not to take it personally.
