iPhone 16 Pro Max Apple iPhone Upgrade Trade-in Kit

[azhava]

Are you sure you only paid the balance? If you ordered your iPhone through apple with a trade in, you did not just paid the balance, you paid the full price upfront.

Apple charges the full price upfront, then they give you a credit for the trade in when they receive it. If you don’t send the trade in device, they already charged your full price.

I think it depends on how you buy it.

I bought both my phones on the 24-month zero interest Apple payment plan. I was given instant trade-in credit on both of them, and that was what the total cost/monthly payment was calculated on. If the trade-in isn't accepted, or I failed to send it in, the balance would be applied and my monthly payments adjusted accordingly.

I bought my AWU2 outright - that one was full price up front, and the trade in credit would be applied when they received my trade-in (which, it turns out, I'm not going to do).

 

[ab22]

anyone?

How to Upgrade Your iPhone

As a member of the iPhone Upgrade Program you can upgrade to a new iPhone after just six months or 12 payments. Upgrade now or visit an Apple Store today.

www.apple.com

​

Can I trade in my current iPhone with Apple Trade In?​

Yes. If you satisfied your current iPhone Upgrade Program loan, you own the iPhone outright. But if there is a remaining balance due, you are responsible for paying the balance of the loan to Citizens Bank.

 

[hovscorpion12]

Trade-in complete!!! iPhone upgrade program!! I have not yet gotten the Citizens email yet. Another successful year.

 

[C7 POWER]

My trade in kit shows it was delivered back to Apple back on 9/30 with my 15 PM but on the order status page on my Apple App, it does not show its been delivered back to Apple yet.

 

[hovscorpion12]

My trade in kit shows it was delivered back to Apple back on 9/30 with my 15 PM but on the order status page on my Apple App, it does not show its been delivered back to Apple yet.

Are there two separate status on the app vs the order page? Best case, you could chat with Apple support.

 

[NeoSe7en]

My trade in kit shows it was delivered back to Apple back on 9/30 with my 15 PM but on the order status page on my Apple App, it does not show its been delivered back to Apple yet.

Same here. FedEx shows it was delivered to Apple’s trade in partner yesterday but the status page hasn’t updated at all. In previous years it would be marked as received within a few hours and then inspected within 24 hours or so.

 

[NeoSe7en]

Is anyone else seeing delays with Apple updating their Trade In status? FedEx shows delivered and signed for by “S.SEISAY” yesterday morning but my trade in status hasn’t updated at all.

In previous years, it’s always been marked as received within a few hours and then inspected within 24 hours. I get that they just be behind this year but I would’ve at least expected it to be marked as revived by now.

 

[C7 POWER]

Same here. FedEx shows it was delivered to Apple’s trade in partner yesterday but the status page hasn’t updated at all. In previous years it would be marked as received within a few hours and then inspected within 24 hours or so.

I spoke to Apple Support via message and they confirmed it was received but can take up to 14 days to show delivered which will not happen until they inspect the phone.

 

[NeoSe7en]

I spoke to Apple Support via message and they confirmed it was received but can take up to 14 days to show delivered which will not happen until they inspect the phone.

Interesting. That’s definitely not what what I’ve seen in prior years.

 

[Fred Zed]

Interesting. That’s definitely not what what I’ve seen in prior years.

Same. They received my trade in two days ago. Yet on Apple shop app it shows that it hasn’t even been delivered to them.

 

[NeoSe7en]

Same. They received my trade in two days ago. Yet on Apple shop app it shows that it hasn’t even been delivered to them.

Mine was finally marked as received this morning.

 

[bhilmer]

Anyone preorder a new iPhone for in-store pick up with the iPhone Upgrade Program and trade in an older phone that was also on the iPhone Upgrade program (Citizens loan)?

When I picked up the 16, they said I’d get a kit in the mail to turn in my 15. I haven’t received it and there’s no tracking of a shipment to me with UPS or FedEx.

Chatted with Apple Store support twice. First person told me last week that a kit was on the way, but they were probably seeing the watch trade in kit I had for a separate order, which I got.

Went to the Apple Store today and they told me I had to contact apple support. Chatted with them a 2nd time today and they said I need to take it to a store to trade in, which is also what the app says…

 

[Fred Zed]

Mine was finally marked as received this morning.

Mine changed status to inspecting now.