I would start on your country, it is easier and you should be able to have your rights upholded by your government against an international company.
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Apple locked me out and says that's it?
- Thread starter Henk van Ess
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There was no 2FA in 2000
(Edited, typed 1990 earlier, but that isn't 20 years ago)
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If you can't unlock your Apple ID
If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.Published Date: July 08, 2020
So he knows the password (as mail gives access). If you're unsure how the password is spelled use keychain access on the mac to unlock the spelling.
Take this password to iforgot, which unlocks the account using the password and other questions about your account which will allow you to change the security questions and add 2FA, what am I missing?
True. However, you could have and should have turned it on when it became available and you wouldn’t be in this mess.There was no 2FA in 1990
We all make mistakes at times. This is a hard lesson learned. Hopefully, this thread will help others from making the same mistake.
Iforgot says : this account is locked and starts to do its thing, see very first post.
Apple locked me out and says that's it?
So I think the interesting question that comes from this thread, and is rising above my own interests, is, why does Apple allow access to mail on a locked account? I do think it's either total lockout or no lockout. Having a partial lock on an account feels silly from a security point of view...
forums.macrumors.com
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Next step would be these guys I'd reckon https://support.apple.com/en-us/HT204169#europe taken from the contacting the security team here https://discussions.apple.com/thread/7642599?answerId=30549793022#30549793022.
Failing all of this ping TC an email, crazy that you know the password, no doubt have billing info & cards attached to the ID but can't reset your questions.
Failing all of this ping TC an email, crazy that you know the password, no doubt have billing info & cards attached to the ID but can't reset your questions.
So I think the interesting question that comes from this thread, and is rising above my own interests, is, why does Apple allow access to mail on a locked account?
I do think it's either total lockout or no lockout. Having a partial lock on an account feels silly from a security point of view. Why does Apple allow me to access my mail on MBP16 but not on M1? From a security point of view, the mBp16 account should also have been disabled... Sure, it's good that we have this thread to warn others, but it doesn't feel that Apple covered all bases here.. So all of you who send me friendly advice about password managers, 2FA, etcetera, isn't the point that you either lock someone out or not, not half. If I would have been a hacker, I still can send and read mail. That shouldn't be possible. If somebody stole my data, I would feel vulnerable because Apple allows this. (Yes, I do want access back, but just making a point here about security logic)
I do think it's either total lockout or no lockout. Having a partial lock on an account feels silly from a security point of view. Why does Apple allow me to access my mail on MBP16 but not on M1? From a security point of view, the mBp16 account should also have been disabled... Sure, it's good that we have this thread to warn others, but it doesn't feel that Apple covered all bases here.. So all of you who send me friendly advice about password managers, 2FA, etcetera, isn't the point that you either lock someone out or not, not half. If I would have been a hacker, I still can send and read mail. That shouldn't be possible. If somebody stole my data, I would feel vulnerable because Apple allows this. (Yes, I do want access back, but just making a point here about security logic)
You have missed the point. On your 16”, you are rightfully signed in as far as Apple’s protocol system is concerned. Your account is locked against any further access on other devices not already signed in. And even though you called Apple, there is no way for them to know that they were talking to the authorized account holder because you couldn’t pass the security protocol. They can’t rightfully turn off all access when they can’t determine 100% via a phone call or web access your account identity. If they did that, they could get sued.
Apple’s security system makes sense and is being used correctly in your situation.
There really isn’t much point in arguing over what is with your account. The best you can do is get mail sent to a new address so you don’t miss billing and other important contact.
We do have one little twist here @Apple_Robert : the motherboard of my MBP 16 was replaced two weeks ago and I restored via migration assistant. See my next posting here:https://forums.macrumors.com/threads/apple-locked-me-out-and-says-thats-it.2271904/post-29316894
If Apple locks an account on another machine, they cannot unlock it unless the rightful owner passes the security protocol in place, or through a lawful court order.
We do have one little twist here: the motherboard of my MBP 16 was replaced two weeks ago and I restored via migration assistant.
1. My ****@me.com ICLOUD account is locked since months, but i didn't care because I only use it for EMAIL since 1990, never upgraded or used it for ICLOUD
2. My M1 arrived and I needed access to ****@me.com but failed because account was blocked. I had to do the things from very first posting in this thread.
3. But technically, my MBP16 should been treated as my M1 after a replacement of motherboard
4. I used Migration Assistant on MBP16 two weeks ago and got access to mail of ****@me.com
5. I didn't use Migration Assistant on M1 and will try now to see if I get access back to mail on M1
1. My ****@me.com ICLOUD account is locked since months, but i didn't care because I only use it for EMAIL since 1990, never upgraded or used it for ICLOUD
2. My M1 arrived and I needed access to ****@me.com but failed because account was blocked. I had to do the things from very first posting in this thread.
3. But technically, my MBP16 should been treated as my M1 after a replacement of motherboard
4. I used Migration Assistant on MBP16 two weeks ago and got access to mail of ****@me.com
5. I didn't use Migration Assistant on M1 and will try now to see if I get access back to mail on M1
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And when I think longer about this (I do ) - maybe the problem is even deeper. I got the ****@me.com in 1989/1990 or so and never used it as part of iCloud verification on none of my devices, but only as e-mail.
) - maybe the problem is even deeper. I got the ****@me.com in 1989/1990 or so and never used it as part of iCloud verification on none of my devices, but only as e-mail.Again, we have an example of how poorly Apple is handling ownership of Apple ID's.
Apple ID's are not just a disposable entity that one should only provide proof of ownership by a series of simple questions and responses.
With each new service Apple creates, the data tied to these ID's becomes increasingly important and personal. In order for Apple to maintain trust, it must provide a mechanism for proving ownership by tying them to one’s real identity, as do financial institutions to maintain a relationship to one’s accounts. When will Apple start taking Apple ID ownership seriously?
Apple ID's are not just a disposable entity that one should only provide proof of ownership by a series of simple questions and responses.
With each new service Apple creates, the data tied to these ID's becomes increasingly important and personal. In order for Apple to maintain trust, it must provide a mechanism for proving ownership by tying them to one’s real identity, as do financial institutions to maintain a relationship to one’s accounts. When will Apple start taking Apple ID ownership seriously?
To @Apple_Robert and others. It worked.
I have ****@me.com now running on M1 after using migration assistant
I do feel that I am at risk loosing the account, but via restore that fear went away. Should I still be worried? I really don't need ****@me.com as iCloud verification, just for mail
I have ****@me.com now running on M1 after using migration assistant
I do feel that I am at risk loosing the account, but via restore that fear went away. Should I still be worried? I really don't need ****@me.com as iCloud verification, just for mail
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I love your response! This it what I do agree with totally. I am very interested in "Again, we have an example of how poorly Apple is handling ownership of Apple ID's." - where are these other examples? I WILL use them in court
No you do not HAVE IT. You repeatedly tried to guess the password on your new Mac and failed. Your old Mac is currently logged in, and that's different.
Hold your horses here, there is no guesswork involved. I know the password, and I only get the Account Locked warning after entering correct password. If I type in a random password, it doesn't give me that. Just look carefully at screenshots of first posting. The same events happen when I go to Iforgot. So if I type a nonsensical password, it won't work like that
I apologize, but I don't have examples to point out. I just recall reading on this forum more than once how people have struggled providing proof of ownership. I think of myself and how important the data that I store within my ID is and what it would mean to lose it. I shudder to think of not being able to get back into it. Although that would be unlikely as I've taken steps to record and back up my credentials, I still would rather have a relationship by my true identity.I love your response! This it what I do agree with totally. I am very interested in "Again, we have an example of how poorly Apple is handling ownership of Apple ID's." - where are these other examples? I WILL use them in court
Oh it worked? Great! I would start setting up 2FA to avoid further issues.
Even if you only use it for email, your Apple ID is an important way to verify ownership of Apple devices.
I can't activate , even now. It must have something to do with that I never upgraded /used the ***@me.com since 1989/1990, the birth of that account, for device identification but I only used it in mail client. I still think Apple should have a rescue plan for users like me, but they seem to have none
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I think it's due to privacy. Once you link an ID to an Apple account, then it's even higher risk for privacy breaches or law enforcement requests. It's a trade off I think, and Apple will be highly liable if something happens.