Apple/Mac: Disappointed So Far

[failsafe1]

You could consider using the extra cash to get the applecare warranty. Two years of Applecare is a sweet thing. Every Apple laptop I have had as needed something that Applecare covered. A motherboard, two superdrives (on the same machine) and it was nice to take it into my Apple dealer down the street from my office and pick it up the next day like new for free!

 

[jaw04005]

OK, but see - i'd want to know WHY they won't cover it. That seems really really odd to me.....

In the world of retail, it doesn't seem all that odd to me.

Between May and November 2006
Apple ships Best Buy a MacBook.
Best Buy sells MacBook.
Customer returns MacBook.
Best Buy fails to return open box product to the manufacturer for credit, and instead discounts item.

Feburary 2007
Best Buy sells MacBook again.
Apple refuses to fully honor original 1-year warranty because Best Buy failed to return the open box product.

Unfortunately, none of this matters to the consumer, and largely Apple comes off as the bad guy.

I would personally demand Best Buy give you AppleCare on the item for free or at the very least provide a Best Buy warranty on the item.

 

[TraceyS/FL]

It only seems odd because i'm sitting here in my BB Sweatshirt that i earned one night.... but I worked in Customer Service and in the Office (i would have probably have been the one talking to Apple in my store).

I don't understand why BB took it BACK so long out of original purchase... that whole history is what i want to know. Heck, I was at a store for training and ended up doing a HUGE investigation - it was fun

Anyway, the whole thing is just strange.

But ya, i'd buy Apple Care OR the BB service on it. Make them eat some of the cost.

 

[emac82]

You should be able to call Apple and provide them with your proof of purchase to get your full warranty. People do it all the time with iPods if they forget to register them. UNLESS, the only way you are going to have a problem is if:

Customer bought MacBook from Best Buy.
MacBook died a few months later..
Customer caused a stink and Best Buy just replaced the MacBook for the customer, even though it was out of the DOA period.
Best Buy now has a broken MacBook, and they get it "refurbished" from Apple, and are trying to sell it as new.

Now, this may not be the case at all, but really it's one of the only valid reason I can see your warranty not being 1 year...or like Tracey said, they returned it a few months later just because...

Either way, Best Buy knows FULL well why you aren't getting your warranty, unless they really just don't know what they are doing, which I deem highly unlikely since they are seling Apple computers everywheres...Or the employees are just really dumb. But if they are compensating your financially, then I'm sure a little less warranty will be worth it.

Tell them to sell you AppleCare at their cost

 

[TraceyS/FL]

Tell them to sell you AppleCare at their cost

Or their plan at employee cost.

Good points - great minds think alike.....

 

[emac82]

Or their plan at employee cost.

Good points - great minds think alike.....

Haha..That's right!!

Best Buy's warranty probably costs a lot less then AppleCare...so they might do something to settle the deal...

 

[sunsnewmac]

Well here is what I settled for. Tell me if it sounds like a good deal because I haven't finalized it yet.
I originally bought the open box MacBook for $999 (Canadian)
After the whole stink they agreed to give me $200 back.
I will be covered for 1 year under Best Buy's product service plan (for free), which I would have received anyway.

Yes it does worry me why the MacBook was returned in the first place. I called Apple today to find out if the S/N had a history log and it didn't, but they said it may have been wiped clean too.

I didn't think of negotiating AppleCare, that would have been smart!

[edited] and I now what you are saying Tracey, the MB's history is strange--making me second guess it. Still who can pass up a MacBook for $800???

 

[emac82]

Well here is what I settled for. Tell me if it sounds like a good deal because I haven't finalized it yet.
I originally bought the open box MacBook for $999 (Canadian)
After the whole stink they agreed to give me $200 back.
I will be covered for 1 year under Best Buy's product service plan (for free), which I would have received anyway.

Yes it does worry me why the MacBook was returned in the first place. I called Apple today to find out if the S/N had a history log and it didn't, but they said it may have been wiped clean too.

I didn't think of negotiating AppleCare, that would have been smart!

[edited] and I now what you are saying Tracey, the MB's history is strange--making me second guess it. Still who can pass up a MacBook for $800???

Yeah, it sounds like you got a good deal. Since they are giving you a 1year though them, it's all good....Now, make sure you have that warrant from them in writing.