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Apple Music Family Sharing Plan Not Working?

N

NightStorm

macrumors 68000
Original poster
Jan 26, 2006
1,860
66
Whitehouse, OH
My wife and I have had family sharing turned on for both of our iTunes accounts for some time now and we are both able to see each others purchases. I purchased the Apple Music family share plan this afternoon and it works great on my phone. However, after updating my wife's iPhone to iOS 8.4 and opening the new Music app, it prompts her to purchase her own subscription of Apple Music.

Has anyone been able to get this to work properly? If so, do you have any suggestions on how I could get this working? I have already tried removing Family Sharing and re-enrolling our accounts but that did not have any impact on the problem.
 
NightStorm said:
My wife and I have had family sharing turned on for both of our iTunes accounts for some time now and we are both able to see each others purchases. I purchased the Apple Music family share plan this afternoon and it works great on my phone. However, after updating my wife's iPhone to iOS 8.4 and opening the new Music app, it prompts her to purchase her own subscription of Apple Music.

Has anyone been able to get this to work properly? If so, do you have any suggestions on how I could get this working? I have already tried removing Family Sharing and re-enrolling our accounts but that did not have any impact on the problem.
Click to expand...

Same problem here. administrator ID#1 purchased the family plan free trial for $14.99 and sent invite for Apple music to another Family member with separate ID and ID#2 excepted the invite ID #2 is listed on the family sharing cloud. Apple music is still asking #2 to join a $9.99 or $14.99 for fam
 
While it is a big issue, I'm sure it will be fixed quickly...


...HOWEVER, everyone using Apple Music is currently using it for free, so they do have a three month buffer to figure this out.
 
Having same issues it won't let me add other members already in family sharing. Just asks them to start a new trial.
 
patbookpro said:
Same problem here. administrator ID#1 purchased the family plan free trial for $14.99 and sent invite for Apple music to another Family member with separate ID and ID#2 excepted the invite ID #2 is listed on the family sharing cloud. Apple music is still asking #2 to join a $9.99 or $14.99 for fam
Click to expand...
hey, how did you send the invite? i'm having issue..
 
TheClaff said:
Having same issues it won't let me add other members already in family sharing. Just asks them to start a new trial.
Click to expand...

Working fine here. Already had family sharing setup. When my wife updated her iPhone and iPad, both recognized she was part of the family plan. Is the original account set to family plan under subscription settings?
 
Same issue here. 2 IDs on family sharing. On ID #1 set up Apple music and signed up for family. On ID#2 music app prompts to sign up for individual or family. I just went ahead and signed up for family on second ID too. Strange thing is that in music app if you click on the profile button there is a option to set up family sharing but family sharing is already set up
 
spoa94 said:
How exactly did you do it. Did you sign out/in on the primary and secondary. Did you restart any phones? Did you do one before the other or at the same time?
Click to expand...

Frustrating. I've added my two kids just fine. I get to the fourth device/person (wife) and am getting this problem. I removed her from the family and re-added, no luck. Signed her out and back in numerous times on her device in Apple Music, no luck. Reboots, no luck.
 
spoa94 said:
How exactly did you do it. Did you sign out/in on the primary and secondary. Did you restart any phones? Did you do one before the other or at the same time?
Click to expand...

I logged out of iTunes on both the primary family member account and the secondaries. Once I logged out the secondary and back in, it said something to the effect of "congratulations, an Apple Music subscription has been purchased on your family sharing account", and it walked the secondary user through setting up their musical tastes.
 
chrismac2 said:
I logged out of iTunes on both the primary family member account and the secondaries. Once I logged out the secondary and back in, it said something to the effect of "congratulations, an Apple Music subscription has been purchased on your family sharing account", and it walked the secondary user through setting up their musical tastes.
Click to expand...
Perfect thank you for this
 
chrismac2 said:
I logged out of iTunes on both the primary family member account and the secondaries. Once I logged out the secondary and back in, it said something to the effect of "congratulations, an Apple Music subscription has been purchased on your family sharing account", and it walked the secondary user through setting up their musical tastes.
Click to expand...

You say "iTunes" - do you mean Settings, iTunes & App Store? Is that where you are signing out?
 
supermanfan said:
You say "iTunes" - do you mean Settings, iTunes & App Store? Is that where you are signing out?
Click to expand...

If an iOS device, yes--in Settings, iTunes & App Store. If on the Mac, then you click on the account's name just to the left of the search field in iTunes and click, sign out.
 
chrismac2 said:
If an iOS device, yes--in Settings, iTunes & App Store. If on the Mac, then you click on the account's name just to the left of the search field in iTunes and click, sign out.
Click to expand...

Thanks - tried that, no luck.

What a cluster. I went ahead a signed up my wife's device for another trial just to move the ball forward. Now, somehow, my name shows up in profile information on her phone. Grrr.
 
nafizur said:
hey, how did you send the invite? i'm having issue..
Click to expand...
I sent it from Apple music app. Update: #2 left family iCloud, and was invited again and it worked but only for one hour. Now back to square one. FYI I talk to a Apple REP for one hour! about the issue and could not resolve.
 
chrismac2 said:
I had the same issue as people above. But signing out of the iTunes store and back in fixed the problem.
Click to expand...

I took your advice and is now working again. thanks! I hope it lasts longer than an hour this time. I signed out of Apple music app and iTunes on ID #2 and then I signed back in
 
Same problem here.

Was working fine. Now all asking to subscribe again. Go to subscribe and it says a family member has already invited. Proceed and buy again, it says already a member. Then I can't get past the Join Apple Music screen.

Looks like a meltdown.
 
retroneo said:
Same problem here.

Was working fine. Now all asking to subscribe again. Go to subscribe and it says a family member has already invited. Proceed and buy again, it says already a member. Then I can't get past the Join Apple Music screen.

Looks like a meltdown.
Click to expand...
Disappointing and frustrating!. I got my ID#2 on Apple music by signing out of Apple music/iTunes. Then sign back on and it worked again. HOPE THEY FIX IT SOON!
 
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