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Apple Music Family Sharing Plan Not Working?
- Thread starter NightStorm
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Well, Apple was unable to resolve my issue with their Senior Advisor. A call has been set up for them to call me tomorrow morning from their "iTunes department".
Same issue here. Family share working with everything except Apple Music. Through various login/logout gymnastics I finally had one of my Daughter's phone correctly accessing Apple Music but it was short lived. She restarted the phone shortly thereafter for another issue and back to square one. Broken again. Nobody else in my family can access Apple Music using their own Apple IDs even though Family share is configured and they are all opted in for other services (iTunes, app store, etc). Very frustrating and disappointing.
Apple support folks were very nice but not very helpful. They seemed caught off guard by the launch and at one point attempted to transfer me to a Beats support person but I was disconnected in the process. No call back so had to call back in and I am still waiting on a return call.
Things just used to "work" when it came to Apple but it seems those days are long gone. This is a pretty basic feature to have not working reliably at launch - particularly when paying more for the family plan service.
Apple support folks were very nice but not very helpful. They seemed caught off guard by the launch and at one point attempted to transfer me to a Beats support person but I was disconnected in the process. No call back so had to call back in and I am still waiting on a return call.
Things just used to "work" when it came to Apple but it seems those days are long gone. This is a pretty basic feature to have not working reliably at launch - particularly when paying more for the family plan service.
I followed some of the advice from this thread and logged my wife out of the iTunes Store on her iPhone. As soon as she logged back in, it asked if she wanted to use iCloud Music Library and recognized the family plan.
Now I need to figure out a better way to organize and share all of our music. Right now we have separate iTunes accounts, but one huge iTunes library on our Mac Mini. We did it this way to make finding media on our AppleTVs easier (i.e. you don't have to search multiple libraries).
Now I need to figure out a better way to organize and share all of our music. Right now we have separate iTunes accounts, but one huge iTunes library on our Mac Mini. We did it this way to make finding media on our AppleTVs easier (i.e. you don't have to search multiple libraries).
Spoke with Apple this morning. Advisor then senior advisor, the senior advisor then escalating to the "iTunes" department on the back-end, no resolution.
The senior advisor is now escalating to the "engineering" department and is supposed to get back to me.
The senior advisor is now escalating to the "engineering" department and is supposed to get back to me.
I would've hoped they were already exceedingly aware of this problem and frantically working on a solution… Sounds like that's not the case. Thanks for calling!
Good grief, it's getting worse. I had three out of four people in my family working on the shared account. Today, only 1 (me - the organizer). The other two are now getting prompted to subscribe. Still waiting to hear back from Apple.
Last update from Senior Advisor @ Apple was yesterday afternoon. The update was, no update from engineering.
Well, my two kids accounts are working again at least. No response from Apple yet, they just started working. My wife's is still fouled up. I was promised, today, a call from engineering by tomorrow. We will see.
Even though I was told Engineering would call me back by Friday end-of-day at the latest, nothing.
This morning I get an update that someone in Engineering has picked up the ticket, but by someone who does not work Mondays.
This morning I get an update that someone in Engineering has picked up the ticket, but by someone who does not work Mondays.
